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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Service business"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Justice"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Justice
Dienstleistungsqualität
146
Service quality
144
Kundenzufriedenheit
83
Customer satisfaction
82
Beziehungsmarketing
59
Konsumentenverhalten
58
Relationship marketing
57
Beschwerdemanagement
27
Complaint management
27
Dienstleistungssektor
18
Service industry
18
Customer service
15
Kundenservice
15
Quality management
14
Qualitätsmanagement
14
Customer integration
13
Kundenintegration
13
Emotion
12
Lieferantenmanagement
12
Supplier relationship management
12
Satisfaction
11
Viral marketing
11
Virales Marketing
11
Einzelhandel
8
Gerechtigkeit
8
Gesundheitswesen
8
Health care system
8
Hospital
8
Krankenhaus
8
Retail trade
8
Service recovery
8
Arbeitszufriedenheit
7
Customer loyalty
7
E-commerce
7
Electronic Commerce
7
Job satisfaction
7
Online retailing
7
Online-Handel
7
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43
Free
3
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Article
63
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63
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63
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English
63
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Balaji, M. S.
2
Dagger, Tracey S.
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Afudo-Peregrina, Angel F.
1
Alan, Alev Kocak
1
Anaya-Sánchez, Rafael
1
Antonetti, Paolo
1
Babakus, Emin
1
Bali, Zsofia
1
Becker, Marc
1
Belanche, Daniel
1
Bloemer, Johanna M.
1
Brown, Mark R.
1
Butaney, Gul T.
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Casaló, Luis V.
1
Chang, Hsin Hsin
1
Chaparro-Pelaez, Julian
1
Chen, I. Fei
1
Chen, Lily Shui-lien
1
Chen, WeiWei
1
Chen, Yuan
1
Cheng, Calvin Wah-On
1
Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Choi, Jeongil
1
Choi, Jin Nam
1
Choi, Minseok
1
Dagger, Tracey
1
Dant, Rajiv P.
1
Dorofeev, Nikita
1
Drennan, Judy
1
Echeveste, Inigo
1
Ergene, Erim
1
Eskofier, Björn M.
1
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European journal of marketing : EJM
Service business
Journal of retailing and consumer services
235
International journal of hospitality management
202
Journal of business research : JBR
124
The journal of services marketing
106
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
The service industries journal
68
Services marketing quarterly
67
Journal of travel and tourism marketing
65
Journal of service research : JSR
48
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Journal of service management
34
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
30
Tourism management : research, policies, practice
30
International journal of quality and service sciences
29
SpringerLink / Bücher
29
Journal of air transport management
27
Psychology & marketing
27
International journal of services and operations management
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
Journal of strategic marketing
25
International journal of electronic marketing and retailing : IJEMR
22
International journal of quality & reliability management
22
Journal of retailing
22
Managing service quality : MSQ ; an international journal
22
Total quality management & business excellence
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of the Academy of Marketing Science
21
Beiträge zur Hochschulpolitik
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of service theory and practice : JSTP
19
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ECONIS (ZBW)
63
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
4
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
5
Core Chinese cultural values : perceived justice and post-recovery satisfaction in higher education services
Lee, Joseph Lok-Man
;
Cheng, Calvin Wah-On
;
Liu, Vanessa …
- In:
Service business
16
(
2022
)
3
,
pp. 743-770
Persistent link: https://www.econbiz.de/10013459485
Saved in:
6
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan
;
Ma, Mu-Lan
;
Yu, Jing
- In:
Service business
15
(
2021
)
2
,
pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
Saved in:
7
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
8
Service production in high captivity service firms
Ergene, Erim
;
Skaggs, Bruce
;
Echeveste, Inigo
- In:
Service business
15
(
2021
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10012489176
Saved in:
9
The role of customers in the gig economy : how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Service business
15
(
2021
)
1
,
pp. 45-75
Persistent link: https://www.econbiz.de/10012489178
Saved in:
10
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
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