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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Beziehungsmarketing"
~subject:"Brand management"
~subject:"Einzelhandel"
~subject:"Service quality"
~type:"article"
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Beziehungsmarketing
Brand management
Einzelhandel
Service quality
Consumer behaviour
411
Konsumentenverhalten
410
Brand image
81
Markenimage
81
Markenführung
80
Relationship marketing
80
Customer satisfaction
69
Kundenzufriedenheit
69
Dienstleistungsqualität
60
Brand
48
Markenartikel
48
Emotion
35
Advertising effects
33
Werbewirkung
33
Retail trade
31
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26
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26
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24
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24
Marketingmanagement
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Großbritannien
19
Personality psychology
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17
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17
Online-Handel
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Quality management
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Qualitätsmanagement
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Online-Marketing
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192
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192
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Grohmann, Bianca
3
Roper, Stuart
3
Zielke, Stephan
3
Abosag, Ibrahim
2
Balaji, M. S.
2
Bijmolt, Tammo H. A.
2
Buil, Isabel
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Büttner, Oliver B.
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Dagger, Tracey S.
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De Chernatony, Leslie
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Florack, Arnd
2
Guèvremont, Amélie
2
Göritz, Anja
2
Harris, Lloyd C.
2
He, Hongwei
2
Lee, Wai Jin
2
Melewar, T. C.
2
Melnyk, Valentyna
2
O'Cass, Aron
2
Palmeira, Mauricio
2
Paulssen, Marcel
2
Presi, Caterina
2
Roulet, Raphael
2
Schroeder, Jonathan E.
2
Sharma, Piyush
2
Sok, Phyra
2
Tsao, Wen-chin
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Vlachos, Pavlos A.
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Woisetschläger, David
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Wu, Shwu-ing
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1
Allen, Douglas E.
1
Alpert, Frank
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Andrews, Lynda
1
Angell, Robert
1
Anker, Thomas Boysen
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Antonetti, Paolo
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European journal of marketing : EJM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
960
Journal of business research : JBR
769
International journal of hospitality management
316
The journal of product & brand management
298
The journal of brand management : an international journal
281
Journal of retailing
177
The journal of services marketing
177
Psychology & marketing
168
International journal of retail & distribution management
161
Asia Pacific journal of marketing and logistics
156
Journal of the Academy of Marketing Science
146
The international review of retail, distribution and consumer research
145
International journal of contemporary hospitality management
131
Cogent business & management
124
Journal of hospitality marketing & management
124
Journal of travel and tourism marketing
123
Marketing intelligence & planning
123
Journal of strategic marketing
122
The service industries journal
113
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
110
Journal of marketing
108
International journal of consumer studies
97
Journal of marketing communications
91
International journal of retail and distribution management
90
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
90
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
Services marketing quarterly
87
International journal of electronic marketing and retailing : IJEMR
85
Journal of international consumer marketing
82
Marketing letters : a journal of research in marketing
80
Tourism management : research, policies, practice
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
77
Journal of marketing management : MM
75
Journal of promotion management : innovations in planning and applied research
75
Industrial marketing management : the international journal for industrial and high-tech firms
74
International journal of internet marketing and advertising : IJIMA
74
The journal of consumer marketing
74
Journal of service management
72
Journal of service research : JSR
68
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ECONIS (ZBW)
192
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1
Fans' resistance to naming right sponsorships : why stadium names remain the same for fans
Woisetschläger, David
;
Haselhoff, Vanessa
;
Backhaus, …
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1487-1510
Persistent link: https://www.econbiz.de/10010414751
Saved in:
2
Topic modelling-based decision framework for analysing digital voice of the customer
Özdağoğlu, Güzin
;
Kapucugil-İkiz, Aysun
;
Çelik, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1545-1562
Persistent link: https://www.econbiz.de/10011962105
Saved in:
3
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
4
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
5
The effects of post-adoption beliefs on the expectation-confirmation model in an electronics retail setting
Hsiao, Chun-Hua
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 866-880
Persistent link: https://www.econbiz.de/10011884011
Saved in:
6
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
7
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
8
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
9
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
10
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
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