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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Beziehungsmarketing"
~subject:"Einzelhandel"
~subject:"Quality management"
~subject:"Service quality"
~subject:"Werbung"
~type:"article"
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Beziehungsmarketing
Einzelhandel
Quality management
Service quality
Werbung
Consumer behaviour
411
Konsumentenverhalten
410
Brand image
81
Markenimage
81
Brand management
80
Markenführung
80
Relationship marketing
80
Customer satisfaction
69
Kundenzufriedenheit
69
Dienstleistungsqualität
60
Brand
48
Markenartikel
48
Emotion
35
Advertising effects
33
Werbewirkung
33
Retail trade
31
Viral marketing
26
Virales Marketing
26
Advertising
24
Marketing management
24
Marketingmanagement
24
Großbritannien
19
Personality psychology
19
Persönlichkeitspsychologie
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Social Web
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United Kingdom
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Internet marketing
17
Online retailing
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Online-Handel
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Qualitätsmanagement
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Online-Marketing
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3
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2
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English
159
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Zielke, Stephan
3
Balaji, M. S.
2
Bijmolt, Tammo H. A.
2
Büttner, Oliver B.
2
Cauberghe, Veroline
2
Chen, Mu-Chen
2
Dagger, Tracey S.
2
Dahlén, Micael
2
Florack, Arnd
2
Göritz, Anja
2
Harris, Lloyd C.
2
He, Hongwei
2
Paulssen, Marcel
2
Roulet, Raphael
2
Tsao, Wen-chin
2
Vlachos, Pavlos A.
2
Wu, Shwu-ing
2
Abosag, Ibrahim
1
Adhikari, Atanu
1
Alexander, Andrew
1
Amatulli, Cesare
1
Andrews, Lynda
1
Angell, Robert
1
Anker, Thomas Boysen
1
Antonetti, Paolo
1
Arslanagić, Maja
1
Ashkanasy, Neal M.
1
Aspara, Jaakko
1
Aurier, Philippe
1
Ažman, Slavko
1
Babakus, Emin
1
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1
Barai, Parama
1
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1
Baxter, Stacey
1
Bell, John E.
1
Berezan, Orie
1
Best, Sabine
1
Birgelen, Marcel van
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Boakye, Kwabena G.
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European journal of marketing : EJM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
877
Journal of business research : JBR
576
International journal of hospitality management
293
The journal of services marketing
171
Journal of retailing
169
International journal of retail & distribution management
149
Psychology & marketing
141
The international review of retail, distribution and consumer research
137
International journal of advertising : the review of marketing communications
127
Journal of marketing communications
124
International journal of contemporary hospitality management
119
Journal of hospitality marketing & management
118
Asia Pacific journal of marketing and logistics
117
The journal of product & brand management
117
Cogent business & management
114
Journal of the Academy of Marketing Science
110
Journal of travel and tourism marketing
110
The journal of brand management : an international journal
101
The service industries journal
101
Services marketing quarterly
90
Marketing intelligence & planning
88
International journal of retail and distribution management
85
Journal of marketing
85
Journal of promotion management : innovations in planning and applied research
85
Journal of strategic marketing
85
International journal of electronic marketing and retailing : IJEMR
80
International journal of internet marketing and advertising : IJIMA
79
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
77
International journal of advertising : the quarterly review of marketing communications
76
International journal of consumer studies
75
Tourism management : research, policies, practice
74
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
70
Journal of advertising research
69
Journal of service management
69
Management science : journal of the Institute for Operations Research and the Management Sciences
69
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
68
Journal of service research : JSR
68
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
66
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ECONIS (ZBW)
159
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159
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1
Topic modelling-based decision framework for analysing digital voice of the customer
Özdağoğlu, Güzin
;
Kapucugil-İkiz, Aysun
;
Çelik, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1545-1562
Persistent link: https://www.econbiz.de/10011962105
Saved in:
2
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
3
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
4
The effects of post-adoption beliefs on the expectation-confirmation model in an electronics retail setting
Hsiao, Chun-Hua
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 866-880
Persistent link: https://www.econbiz.de/10011884011
Saved in:
5
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
6
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
7
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
8
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
9
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
10
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
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