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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Beziehungsmarketing"
~subject:"Einzelhandel"
~subject:"Quality management"
~subject:"Service quality"
~type:"article"
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Beziehungsmarketing
Einzelhandel
Quality management
Service quality
Consumer behaviour
411
Konsumentenverhalten
410
Brand image
81
Markenimage
81
Brand management
80
Markenführung
80
Relationship marketing
80
Customer satisfaction
69
Kundenzufriedenheit
69
Dienstleistungsqualität
60
Brand
48
Markenartikel
48
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35
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33
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Online retailing
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Zielke, Stephan
3
Balaji, M. S.
2
Bijmolt, Tammo H. A.
2
Büttner, Oliver B.
2
Chen, Mu-Chen
2
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2
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2
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Abosag, Ibrahim
1
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1
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1
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1
Anker, Thomas Boysen
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Antonetti, Paolo
1
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1
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1
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European journal of marketing : EJM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
846
Journal of business research : JBR
482
International journal of hospitality management
284
The journal of services marketing
169
Journal of retailing
165
International journal of retail & distribution management
148
The international review of retail, distribution and consumer research
135
International journal of contemporary hospitality management
118
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
108
The journal of product & brand management
107
Journal of the Academy of Marketing Science
105
Psychology & marketing
105
Cogent business & management
104
Asia Pacific journal of marketing and logistics
101
The service industries journal
101
The journal of brand management : an international journal
91
International journal of retail and distribution management
85
Services marketing quarterly
84
Journal of strategic marketing
80
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
Marketing intelligence & planning
75
International journal of electronic marketing and retailing : IJEMR
72
Journal of marketing
71
Tourism management : research, policies, practice
70
Journal of service management
69
Journal of service research : JSR
68
Industrial marketing management : the international journal for industrial and high-tech firms
61
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
60
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
60
International journal of consumer studies
59
Service business
57
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
55
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
55
Management science : journal of the Institute for Operations Research and the Management Sciences
54
The international journal of bank marketing : IJBM
54
Technological forecasting & social change : an international journal
52
International journal of internet marketing and advertising : IJIMA
46
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ECONIS (ZBW)
138
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81
Store managers : the seismographs in shopping centres
Teller, Christoph
;
Alexander, Andrew
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2127-2152
Persistent link: https://www.econbiz.de/10010461800
Saved in:
82
The effect of service employees' accent on customer reactions
Tombs, Alastair
;
Hill, Sally Rao
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2051-2070
Persistent link: https://www.econbiz.de/10010461810
Saved in:
83
The influence of religiously motivated consumer boycotts on brand image, loyalty and product judgment
Abosag, Ibrahim
;
Farah, Maya F.
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2262-2283
Persistent link: https://www.econbiz.de/10010462709
Saved in:
84
The role of convenience in a recreational shopping trip
Reimers, Vaughan
;
Chao, Fred
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2213-2236
Persistent link: https://www.econbiz.de/10010462718
Saved in:
85
Shopping orientation as a stable consumer disposition and its influence on consumers' evaluations of retailer communication
Büttner, Oliver B.
;
Florack, Arnd
;
Göritz, Anja
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 1026-1045
Persistent link: https://www.econbiz.de/10010388098
Saved in:
86
Risk as moderator of the trust-loyalty relationship
Paulssen, Marcel
;
Roulet, Raphael
;
Wilke, Sina
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 964-981
Persistent link: https://www.econbiz.de/10010388101
Saved in:
87
Patterns in competitive structure among retail finanical services brands
Dawes, John G.
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 924-942
Persistent link: https://www.econbiz.de/10010388103
Saved in:
88
Intentionality attributions and humiliation : the impact on customer behavior
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 901-923
Persistent link: https://www.econbiz.de/10010388104
Saved in:
89
Commercialised nostalgia : staging consumer experiences in small business
Hamilton, Kathy
;
Wagner, Beverly A.
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 813-832
Persistent link: https://www.econbiz.de/10010388108
Saved in:
90
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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