//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of marketing : EJM"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Kundenservice"
~subject:"Online-Handel"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Deutschland
Kundenservice
Online-Handel
Dienstleistungsqualität
37
Service quality
37
Customer satisfaction
22
Konsumentenverhalten
22
Kundenzufriedenheit
22
Beziehungsmarketing
15
Relationship marketing
15
Beschwerdemanagement
9
Complaint management
9
Customer service
5
Emotion
5
Customer integration
4
Dienstleistungsmarketing
4
Kundenintegration
4
Services marketing
4
Viral marketing
4
Virales Marketing
4
Arbeitszufriedenheit
3
Dienstleistungssektor
3
Gerechtigkeit
3
Job satisfaction
3
Justice
3
Online retailing
3
Service industry
3
Structural equation model
3
Strukturgleichungsmodell
3
Arbeitsverhalten
2
Australia
2
Australien
2
Customer orientation
2
Digitale Dienste
2
E-commerce
2
Electronic Commerce
2
Innovation
2
Intelligence
2
Intelligenz
2
Leistungsmotivation
2
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
25
Type of publication (narrower categories)
All
Article in journal
25
Aufsatz in Zeitschrift
25
Language
All
English
25
Author
All
Balaji, M. S.
2
Dagger, Tracey S.
2
Alencar Rodrigues, Luiza Cristina
1
Antonetti, Paolo
1
Babakus, Emin
1
Barrutia, José M.
1
Brown, Mark R.
1
Butaney, Gul T.
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Choi, Jin Nam
1
Coelho, Filipe
1
Dagger, Tracey
1
Dant, Rajiv P.
1
Drennan, Judy
1
Echebarria, Carmen
1
Frambach, Rudolf T.
1
Gleiberman, Aaron M.
1
Gong, Taeshik
1
Gottlieb, Udo R.
1
Haase, Knut
1
Hanks, Lydia
1
Hartmans, Susanna
1
Herington, Carmel
1
Hill, Sally Rao
1
Holmqvist, Jonas
1
Iglesias Argu͏̈elles, Víctor
1
Jang, Soo Cheong Shawn
1
Jha, Subhash
1
Joen, Hyo-jin Jean
1
Khajehzadeh, Saman
1
Kleijnen, Mirella
1
Lassar, Walfried M.
1
Mattila, Anna
1
McColl-Kennedy, Janet R.
1
Müller, Sven
1
Namkung, Young
1
Nguyen, Doan T.
1
Paredes, Mario R.
1
Presi, Caterina
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
Journal of retailing and consumer services
261
International journal of hospitality management
226
Journal of business research : JBR
146
The journal of services marketing
135
International journal of contemporary hospitality management
86
The service industries journal
86
Journal of hospitality marketing & management
83
Journal of travel and tourism marketing
68
Services marketing quarterly
68
Journal of service research : JSR
62
Cogent business & management
50
Journal of service management
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Service business
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Tourism management : research, policies, practice
36
Asia Pacific journal of marketing and logistics
35
Journal of air transport management
34
Journal of service research
34
International journal of services and operations management
33
The TQM journal : the international review of organizational improvement
32
International journal of quality and service sciences
31
The international journal of bank marketing : IJBM
31
SpringerLink / Bücher
30
International journal of services, economics and management
29
Psychology & marketing
29
Managing service quality : MSQ ; an international journal
28
Journal of retailing
26
Journal of strategic marketing
26
Journal of the Academy of Marketing Science
26
International journal of electronic marketing and retailing : IJEMR
25
International journal of quality & reliability management
25
Total quality management & business excellence
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
Journal of internet commerce
22
Journal of service theory and practice
22
Journal of service theory and practice : JSTP
22
International journal of business information systems : IJBIS
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
more ...
less ...
Source
All
ECONIS (ZBW)
25
Showing
1
-
10
of
25
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
3
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
Saved in:
4
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
5
Value co-creation in e-commerce contexts : does product type matter?
Barrutia, José M.
;
Paredes, Mario R.
;
Echebarria, Carmen
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 442-463
Persistent link: https://www.econbiz.de/10011574404
Saved in:
6
Local revenue response to service quality : spatial effects in seasonal ticket revenue data
Müller, Sven
;
Haase, Knut
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1391-1416
Persistent link: https://www.econbiz.de/10011409358
Saved in:
7
The impact of motivation on customer satisfaction formation : a self-determination perspective
White, Christopher J.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1923-1940
Persistent link: https://www.econbiz.de/10011449361
Saved in:
8
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
9
Control mechanisms and goal orientations : evidence from frontline service employees
Alencar Rodrigues, Luiza Cristina
;
Coelho, Filipe
; …
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 350-371
Persistent link: https://www.econbiz.de/10011309600
Saved in:
10
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->