//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Beziehungsmarketing"
~subject:"Customer service"
~subject:"Markenführung"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 11 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Customer service
Markenführung
Wahrnehmung
Wechselverhalten
Relationship marketing
507
Consumer behaviour
258
Konsumentenverhalten
258
Customer satisfaction
203
Kundenzufriedenheit
203
Dienstleistungsqualität
166
Service quality
166
Holiday behaviour
68
Urlaubsverhalten
68
Tourism marketing
53
Tourismusmarketing
53
Brand image
51
Einzelhandel
51
Markenimage
51
Retail trade
51
Kundenservice
47
Customer integration
45
Kundenintegration
45
Hotel industry
42
Hotellerie
42
Brand management
41
Beschwerdemanagement
38
Complaint management
38
Dienstleistungssektor
36
Service industry
36
Tourism
34
Customer value
33
Destination management
33
Destinationsmanagement
33
Emotion
33
Kundenwert
33
Tourism industry
33
Tourismus
33
Tourismuswirtschaft
33
Viral marketing
30
Virales Marketing
30
Confidence
26
more ...
less ...
Online availability
All
Undetermined
284
Free
10
Type of publication
All
Article
503
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
505
Aufsatz in Zeitschrift
505
Case study
4
Fallstudie
4
Aufsatzsammlung
3
Collection of articles of several authors
3
Sammelwerk
3
Aufsatz im Buch
2
Book section
2
more ...
less ...
Language
All
English
505
German
2
Author
All
Han, Heesup
19
Grewal, Dhruv
9
Hyun, Sunghyup Sean
9
Lemon, Katherine N.
9
Kim, Wansoo
8
Sesé, F. Javier
7
Verhoef, Peter C.
7
Beatty, Sharon E.
6
Bolton, Ruth N.
6
Eisingerich, Andreas B
6
Evanschitzky, Heiner
6
Hollebeek, Linda D.
6
Noble, Stephanie M.
6
Wong, IpKin Anthony
6
Auh, Seigyoung
5
Brodie, Roderick J.
5
Gustafsson, Anders
5
Kumar, Vikas
5
McColl-Kennedy, Janet R.
5
Ruyter, Ko de
5
Yu, Jongsik
5
Blut, Markus
4
Brady, Michael K.
4
Danaher, Peter J.
4
Fu, Xiaoxiao
4
Hwang, Jinsoo
4
Kim, Insin
4
Mittal, Vikas
4
Parasuraman, A.
4
Rafaeli, Anat
4
Reinartz, Werner J.
4
Schumann, Jan Hendrik
4
Sweeney, Jillian C.
4
Walsh, Gianfranco
4
Wangenheim, Florian von
4
Wieseke, Jan
4
Ahn, Jiseon
3
Arnold, Todd J.
3
Bell, Simon J.
3
Benoit, Sabine
3
more ...
less ...
Published in...
All
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
Journal of retailing
Journal of service research : JSR
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
259
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
185
Journal of strategic marketing
169
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Springer eBook Collection / Business and Economics
70
Business horizons
69
more ...
less ...
Source
All
ECONIS (ZBW)
507
Showing
1
-
10
of
507
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid
;
Crosby, Lawrence
;
Johnson, Michael D.
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
Saved in:
2
Improving blood donor retention and donor relationships with past donation use appeals
Shehu, Edlira
;
Veseli, Besarta
;
Clement, Michel
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 346-363
Persistent link: https://www.econbiz.de/10014580509
Saved in:
3
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
4
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
5
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
6
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
7
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
8
Stopping the spread : how blame attributions drive customer-to-customer misbehavior contagion and what frontline employees can do to curb it
Danatzis, Ilias
;
Möller-Herm, Jana
- In:
Journal of service research
26
(
2023
)
3
,
pp. 459-475
Persistent link: https://www.econbiz.de/10014326009
Saved in:
9
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
10
Unveiling the mediating effects of destination gender on tourist loyalty
Ren, Wengu
;
Pan, Li
- In:
Journal of travel and tourism marketing
41
(
2024
)
5
,
pp. 705-725
Persistent link: https://www.econbiz.de/10014566286
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->