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~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"International journal of business and economics"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Emotion"
~subject:"Kabelfernsehen"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kundendienst"
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Emotion
Kabelfernsehen
Konsumentenverhalten
Customer service
44
Kundenservice
44
Beziehungsmarketing
23
Relationship marketing
23
Dienstleistungsqualität
19
Service quality
19
Consumer behaviour
18
Customer satisfaction
16
Kundenzufriedenheit
16
Deutschland
12
Germany
12
Theorie
12
Theory
12
Beschwerdemanagement
9
Complaint management
9
Einzelhandel
5
Retail trade
5
Competitive strategy
4
Wettbewerbsstrategie
4
customer service
4
Arbeitszufriedenheit
3
Australia
3
Australien
3
Dienstleistungssektor
3
Einzelhandelsbetrieb
3
Estimation
3
Job satisfaction
3
Kundenorientierung
3
Lieferantenmanagement
3
Salespeople
3
Schätzung
3
Service industry
3
Service recovery
3
Supplier relationship management
3
Verbraucherverhalten
3
Verkaufspersonal
3
Arbeitskräfte
2
Cable television
2
Customer value
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Haberern, Lauren
2
Stiller, Michael
2
Wünschmann, Stefan
2
Benoit, Sabine
1
Bish, Rachael
1
Büchel, Daniela
1
Chen, Martin
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Coleman, Linda Jane
1
Guan, Xinhua
1
Holmqvist, Jonas
1
Hsu, Li-chun
1
Ku, Hsuan-hsuan
1
Kuo, Chien-chih
1
Larivière, Bart
1
Lundberg, Heléne
1
Mena, Miguela
1
Müller, Stefan
1
Rapp, Reinhold
1
Sjödin, Ulrika
1
Sweet, Tia
1
Tsai, Chia-ching
1
Van Vaerenbergh, Yves
1
Vermeir, Iris
1
Wang, Kai-yu
1
Weerapon Thongma
1
Wittkowski, Kristina
1
Yang, Yung-kai
1
Öhman, Peter
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Gabler Edition Wissenschaft
International journal of business and economics
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
48
International journal of hospitality management
40
The journal of services marketing
38
Journal of business research : JBR
29
International journal of contemporary hospitality management
16
Psychology & marketing
15
Services marketing quarterly
14
Journal of service research
13
Journal of hospitality marketing & management
12
Journal of service management
10
Journal of service research : JSR
10
Journal of service theory and practice
9
International journal of consumer studies
8
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
Journal of service theory and practice : JSTP
7
Service business
7
International journal of quality and service sciences
6
The service industries journal
6
Academy of Management journal : AMJ
5
Cogent business & management
5
Journal of air transport management
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
The Cornell hospitality quarterly
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Business horizons
4
European journal of marketing
4
Ilmenauer Schriften zur Betriebswirtschaftslehre
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
SpringerLink / Bücher
4
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ECONIS (ZBW)
20
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1
Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
2
My Soul Shoe* store story : poor product repair and customer service experience
Sweet, Tia
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 233-239
Persistent link: https://www.econbiz.de/10011971511
Saved in:
3
Hotel shuttle service fails to get the customer to the airport on time
Weerapon Thongma
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 241-247
Persistent link: https://www.econbiz.de/10011971515
Saved in:
4
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
Saved in:
5
Not so flexible cable
Haberern, Lauren
;
Coleman, Linda Jane
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 269-272
Persistent link: https://www.econbiz.de/10011973047
Saved in:
6
Cable me not
Haberern, Lauren
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10011974039
Saved in:
7
The challenge to focus on customer needs
Guan, Xinhua
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 335-339
Persistent link: https://www.econbiz.de/10011974053
Saved in:
8
Transaction convenience in the payment stage : rhe retailers' perspective
Lundberg, Heléne
;
Öhman, Peter
;
Sjödin, Ulrika
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 434-454
Persistent link: https://www.econbiz.de/10010422328
Saved in:
9
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
10
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
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