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~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Service quality"
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Search: subject_exact:"Kundenorientierung"
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Service quality
Beziehungsmarketing
259
Relationship marketing
259
Consumer behaviour
106
Konsumentenverhalten
106
Theory
74
Theorie
73
Deutschland
63
Germany
63
Customer satisfaction
55
Kundenzufriedenheit
55
Bank
43
Dienstleistungsqualität
41
Kundenmanagement
28
Brand management
27
Lieferantenmanagement
27
Markenführung
27
Supplier relationship management
27
Customer value
26
Kundenwert
26
Kundenorientierung
24
Personal banking
24
Privatkundengeschäft
24
Marketing management
20
Marketingmanagement
20
Brand image
19
Markenimage
19
Financial services
18
Finanzdienstleistung
18
Kundenbindung
18
Estimation
16
Schätzung
16
Vertrauen
16
Confidence
15
Customer integration
15
E-commerce
15
Electronic Commerce
15
Kundenintegration
15
Brand
13
Einzelhandel
13
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31
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10
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31
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10
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Brun, Isabelle
2
Dev, Chekitan S.
2
Huang, Ming-Hui
2
Rajaobelina, Lova
2
Stiller, Michael
2
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Alavi, Sascha
1
Amin, Muslim
1
Arcand, Manon
1
Babakus, Emin
1
Bak, Randall
1
Bang, Nguyen
1
Bapat, Dhananjay
1
Bhat, Suhail Ahmad
1
Buonamassa, Daniela
1
Butt, Muhammad Mohsin
1
Chikazhe, Lovemore
1
Clemes, Michael D.
1
Darzi, Mushtag Ahmad
1
Erbel, Christiane
1
Eser, Zeliha
1
Eusterbrock, Claudia
1
Fantapié Altobelli, Claudia
1
Fatima, Tasneem
1
Ferguson, David
1
Frietzsche, Ursula
1
Gan, Christopher
1
Girard, Tulay
1
Gorgoglione, Michele
1
Göbl, Martin
1
Habel, Johannes
1
Henkens, Bieke
1
Hino, Hayiel
1
Ismail, Hina
1
Jahanzeb, Sadia
1
Kaura, Vinita
1
Keller, Thomas
1
Khan, Zia
1
Klaus, Philipp
1
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1
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Gabler Edition Wissenschaft
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
41
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1
The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems
Henkens, Bieke
;
Verleye, Katrien
;
Larivière, Bart
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 425-447
Persistent link: https://www.econbiz.de/10012591054
Saved in:
2
How does customer recognition affect service provision?
Li, Jiaoyang
;
Zhang, Jianqiang
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 900-914
Persistent link: https://www.econbiz.de/10013191809
Saved in:
3
Customer defection due to service elimination and post-elimination customer behavior : an empirical investigation in telecommunications
Somosi, Agnes
;
Stiassny, Alfred
;
Kolos, Krisztina
; …
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 915-934
Persistent link: https://www.econbiz.de/10013191810
Saved in:
4
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288666
Saved in:
5
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288668
Saved in:
6
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
7
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
8
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
9
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
10
When serving customers includes correcting them : understanding the ambivalent effects of enforcing service rules
Habel, Johannes
;
Alavi, Sascha
;
Pick, Doreén
- In:
International journal of research in marketing : IJRM ; …
34
(
2017
)
4
,
pp. 919-941
Persistent link: https://www.econbiz.de/10011792413
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