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~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"The service industries journal"
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Search: subject_exact:"Kundenorientierung"
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Beziehungsmarketing
374
Relationship marketing
374
Consumer behaviour
128
Konsumentenverhalten
128
Dienstleistungsqualität
111
Service quality
111
Customer satisfaction
104
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104
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71
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63
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63
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54
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37
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37
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32
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31
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30
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28
Customer integration
26
Kundenintegration
26
Personal banking
26
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26
Brand management
25
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25
Kundenorientierung
24
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23
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Pérez, Andrea
4
Amin, Muslim
3
Bang, Nguyen
3
Brun, Isabelle
3
Eriksson, Kent
3
Ha, Hong Youl
3
Mengue Nkoa, Clément U.
3
Nätti, Satu
3
Rajaobelina, Lova
3
Rodríguez del Bosque, Ignacio A.
3
Wu, Cedric Hsi-jui
3
Al-Hawari, Mohd Ahmad
2
Back, Ki-Joon
2
Bagusat, Ariane
2
Balaji, M. S.
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Bapat, Dhananjay
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Bauer, Hans H.
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Butcher, Ken
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Chao, Pei
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Chomvilailuk, Rojanasak
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Fontaine, Rodrigue
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Georg, Björn
2
Gil Saura, Irene
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Gleitsmann, Beate M.
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Guillén, Marta Estrada
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Ha, Sejin
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Heinonen, Kristina
2
Hermansson, Cecilia
2
Hoffmann, Arvid O. I.
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Horbel, Chris
2
Hurley, Robert F.
2
Iglesias Argu͏̈elles, Víctor
2
Jaramillo, Fernando
2
Kim, Wansoo
2
Legendre, Tiffany S.
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Lin, Wen-bao
2
Ma, Jianfeng
2
Martens, Tobias von
2
Möller, Matthias
2
Ok, Chihyung
2
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Gabler Edition Wissenschaft
The international journal of bank marketing : IJBM
The service industries journal
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
323
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Springer eBook Collection / Business and Economics
77
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
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ECONIS (ZBW)
381
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61
Effects of customer loyalty on customer entitlement and voiced complaints
Li, Xiaofei
;
Ma, Baolong
;
Zhou, Chen
- In:
The service industries journal
37
(
2017
)
13/14
,
pp. 858-874
Persistent link: https://www.econbiz.de/10011847982
Saved in:
62
Understanding value-creating practices in social media-based brand communities
Sorensen, Anne
;
Drennan, Judy
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 986-1007
Persistent link: https://www.econbiz.de/10011848008
Saved in:
63
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
64
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
65
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
66
Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?
Eriksson, Kent
;
Hermansson, Cecilia
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 472-494
Persistent link: https://www.econbiz.de/10011731471
Saved in:
67
The influence of culture on trust in B2B banking relationships
Houjeir, Roudaina
;
Brannan, Ross
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 495-515
Persistent link: https://www.econbiz.de/10011731545
Saved in:
68
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
69
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
70
Mediation role of brand preference on bank advertising and customer loyalty : a developing country perspective
Amoako, George Kofi
;
Anabila, Peter
;
Effah, Ebenezer Asare
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 983-996
Persistent link: https://www.econbiz.de/10011788289
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