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~isPartOf:"Handelsforschung"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"The journal of services marketing"
~subject:"relationship marketing"
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Search: subject_exact:"Customer experience management"
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relationship marketing
Beziehungsmarketing
352
Relationship marketing
352
Consumer behaviour
159
Konsumentenverhalten
159
Customer satisfaction
134
Kundenzufriedenheit
134
Dienstleistungsqualität
113
Service quality
113
Lieferantenmanagement
44
Supplier relationship management
44
Customer service
40
Kundenservice
40
Dienstleistungssektor
36
Service industry
36
Customer integration
31
Kundenintegration
31
Einzelhandel
30
Retail trade
30
Confidence
26
Dienstleistungsmarketing
26
Services marketing
26
USA
26
United States
26
Vertrauen
26
Emotion
25
Services
25
Customer experience
23
Beschwerdemanagement
22
Complaint management
22
Betriebliche Wertschöpfung
21
Dienstleistung
21
Value creation
21
Brand management
20
Customer value
20
Kundenwert
20
Markenführung
20
Social Web
20
Social web
20
Theorie
19
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24
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English
24
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Nor Asiah Omar
2
O’Reilly, Kelley
2
Zuraidah Zainol
2
Abeza, Gashaw
1
Abu, Mimi Liana
1
Al-Hyari, Khalil
1
Al-Weshah, Ghazi A.
1
Algharabat, Raed
1
Alhammad, Fwwaz
1
Alnsour, Muhammed S.
1
Bardauskaite, Indre
1
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1
Bebber, Suélen
1
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1
Best, Al M.
1
Bojei, Jamil
1
Brun, Isabelle
1
Cardoso, Margarida G. M. S.
1
Casaló, Luis V.
1
Chaudhry, Harish
1
Coe, Julie M.
1
Deitz, George D.
1
Eberle, Luciene
1
Eckert, Jim
1
Elsharnouby, Tamer
1
Ennew, Christine T.
1
Fang, Wei-Ta
1
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1
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Guinalíu, Miguel
1
Hansen, John D.
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Hillenbrand, Carola
1
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1
Kastner, Adelaide Naa Amerley
1
Kaur, Gunjeet
1
Kolind, Mette M.
1
Lartey, Jared Offei
1
Law, Agnes K. Y.
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Lien, Ching-Yu
1
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Handelsforschung
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
The journal of services marketing
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
10
Journal of strategic marketing
10
Journal of marketing
9
Services marketing quarterly
7
Developing digital marketing : relationship perspectives
6
Journal of international marketing
6
Journal of service research : JSR
5
Cogent business & management
4
Journal of business-to-business marketing
4
International journal of internet marketing and advertising : IJIMA
3
Journal of marketing management : JMM ; journal of the Academy of Marketing
3
Journal of marketing management : MM
3
The journal of personal selling & sales management : JPSSM
3
The service industries journal
3
Acta scientiarum polonorum / Oeconomia : czasopismo naukowe założone w 2001 roku przez polskie uczelnie rolnicze
2
Amfiteatru economic : an economic and business research periodical
2
Asian Academy of Management journal : AAMJ
2
European Sport management quarterly : ESMQ
2
International journal of arts management
2
International journal of business excellence
2
International journal of electronic customer relationship management : IJECRM
2
International journal of procurement management
2
Journal of euromarketing
2
Journal of financial services marketing : JFSM
2
Journal of global marketing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of marketing for higher education
2
Journal of promotion management : innovations in planning and applied research
2
Journal of sport management : the official journal of the North American Society of Sport Management
2
Market : review for marketing theory and practice
2
Middle East journal of management : MEJM
2
Studies and scientific researches / Economics edition / Faculty of Economic Sciences, Centre for Economic Studies and Research, "Vasile Alecsandri University of Bacau"
2
World review of entrepreneurship, management and sustainable development
2
Annales Universitatis Mariae Curie-Skłodowska / H
1
Asia Pacific business review
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Business research quarterly : BRQ
1
California management review
1
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ECONIS (ZBW)
24
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1
Do loyalty cards enhance loyalty in the pharmaceutical sector?
Marques, Susana Henriques
;
Cardoso, Margarida G. M. S.
; …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
2
,
pp. 143-162
Persistent link: https://www.econbiz.de/10011820581
Saved in:
2
Internet-based relationship marketing : a Sub-Saharan African perspective
Mahmoud, Mahmoud Abdulai
;
Kastner, Adelaide Naa Amerley
; …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
3
,
pp. 179-196
Persistent link: https://www.econbiz.de/10011820588
Saved in:
3
An empirical investigation of the impact of commitment and trust on internal marketing
Ng, Eric
;
Fang, Wei-Ta
;
Lien, Ching-Yu
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 35-53
Persistent link: https://www.econbiz.de/10011633596
Saved in:
4
The effect of customer-brand relationship investments' dimensions on customer engagement in emerging markets
Zuraidah Zainol
;
Nor Asiah Omar
;
Osman, Juliana
;
Nurul …
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 172-199
Persistent link: https://www.econbiz.de/10011633628
Saved in:
5
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
6
Customer interface in spiritual tourism via "synaptic CRM gap" : an integrative technology-based conceptual model for relationship marketing
Kaur, Gunjeet
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 326-343
Persistent link: https://www.econbiz.de/10011633662
Saved in:
7
Academic Pinstitution : higher education's use of Pinterest for relationship marketing
Linvill, Darren L.
;
Rowlett, Jerrica Ty
;
Kolind, Mette M.
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 287-300
Persistent link: https://www.econbiz.de/10011412352
Saved in:
8
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
9
A study of the impact of relationship marketing on cross-buying
Vyas, Vishal
;
Raitani, Sonika
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 79-108
Persistent link: https://www.econbiz.de/10011304647
Saved in:
10
Standing on the shoulders of giants : an examination of the interdisciplinary foundation of relationship marketing
Finch, David J.
;
O'Reilly, Norm
;
Hillenbrand, Carola
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 171-196
Persistent link: https://www.econbiz.de/10011383848
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