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~isPartOf:"The journal of services marketing"
~subject:"Loyalty"
~subject:"Theory"
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Search: subject_exact:"Customer experience management"
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Loyalty
Theory
Beziehungsmarketing
253
Relationship marketing
253
Consumer behaviour
123
Konsumentenverhalten
123
Customer satisfaction
109
Kundenzufriedenheit
109
Dienstleistungsqualität
98
Service quality
98
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Lieferantenmanagement
24
Supplier relationship management
24
Customer experience
23
Dienstleistungsmarketing
23
Services
23
Services marketing
23
Einzelhandel
20
Retail trade
20
USA
20
United States
20
Beschwerdemanagement
19
Complaint management
19
Dienstleistung
19
Emotion
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Theorie
17
Social Web
16
Social web
16
Deutschland
15
Germany
15
Confidence
14
Customer value
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Aksoy, Lerzan
1
Alkire, Linda
1
Arteaga-Moreno, Francisco
1
Ball, Joan
1
Bang, Nguyen
1
Barth, Klaus
1
Basso, Kenny
1
Beck, Petra
1
Benoit, Sabine
1
Brodie, Roderick J.
1
Bruce, Helen L.
1
Bruhn, Manfred
1
Buoye, Alexander
1
Decker, Alexander
1
Del Chiappa, Giacomo
1
Dzenkovska, Julija
1
Estrella-Ramón, Antonia
1
Fisbeck, Hagen
1
Fraering, Martin
1
Gallarza, Martina G.
1
Gil Saura, Irene
1
Gil-Saura, Irena
1
Grant, David B.
1
Grönroos, Christian
1
Gummesson, Evert
1
Henrique, Jorge Luiz
1
Hogreve, Jens
1
Jarvis, Wade
1
Juga, Jari
1
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1
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1
Keiningham, Timothy
1
Klaus, Philipp
1
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1
Levy, Shalom
1
Lingenfelder, Michael
1
Marschner, Hubert F.
1
Matos, Celso Augusto de
1
Mattila, Anna S.
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Meffert, Heribert
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Handelsforschung
The journal of services marketing
Gabler Edition Wissenschaft
66
SpringerLink / Bücher
45
Journal of business research : JBR
40
European journal of operational research : EJOR
39
Journal of retailing and consumer services
39
Springer eBook Collection / Business and Economics
31
Europäische Hochschulschriften / 5
28
International journal of hospitality management
22
Neue betriebswirtschaftliche Forschung : Nbf
18
Gabler-Edition Wissenschaft
17
Journal of business economics : JBE
17
Kundenbeziehungen im Dienstleistungsbereich
16
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
16
Basler Schriften zum Marketing
14
Die Betriebswirtschaft : DBW
13
International journal of production research
13
Berichte aus der Betriebswirtschaft
12
Interaktionen im Dienstleistungsbereich
12
Jahrbuch der Absatz- und Verbrauchsforschung
12
DUV / Wirtschaftswissenschaft
11
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of business ethics : JOBE
11
Tourism management : research, policies, practice
11
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
10
Marketing : ZFP ; journal of research and management
10
The international journal of bank marketing : IJBM
10
Betriebswirtschaftslehre für Technologie und Innovation
9
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
9
Hamburger Schriften zur Marketingforschung
9
International journal of production economics
9
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
9
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
9
Computers & operations research : and their applications to problems of world concern ; an international journal
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Journal of the Academy of Marketing Science
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
8
Meddelanden från Svenska Handelshögskolan
8
Operations research letters
8
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ECONIS (ZBW)
32
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1
From relationship marketing to total relationship marketing and beyond
Gummesson, Evert
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 16-19
Persistent link: https://www.econbiz.de/10011615616
Saved in:
2
Enhancing theory development in the domain of relationship marketing : how to avoid the danger of getting stuck in the middle
Brodie, Roderick J.
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 20-23
Persistent link: https://www.econbiz.de/10011615627
Saved in:
3
Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 131-141
Persistent link: https://www.econbiz.de/10011654602
Saved in:
4
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
5
Explaining customers' financial service choice with loyalty and cross-buying behaviour
Estrella-Ramón, Antonia
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 539-555
Persistent link: https://www.econbiz.de/10011801588
Saved in:
6
Relationship marketing readiness : theoretical background and measurement directions
Grönroos, Christian
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 218-225
Persistent link: https://www.econbiz.de/10011741198
Saved in:
7
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
8
Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
9
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
10
Integrating social issues and customer engagement to drive loyalty in a service organisation
O'Brien, Ingrid M.
;
Jarvis, Wade
;
Soutar, Geoffrey N.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 547-559
Persistent link: https://www.econbiz.de/10011418367
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