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~isPartOf:"Health economics"
~isPartOf:"International journal of quality & reliability management"
~isPartOf:"The American economic review"
~isPartOf:"Total quality management & business excellence"
~person:"Anabila, Peter"
~person:"Bravo, Fernanda"
~person:"Cudney, Elizabeth A."
~person:"Malik, Shahab Alam"
~person:"Scholtes, Stefan"
~person:"Schreyögg, Jonas"
~subject:"Entwicklungsländer"
~subject:"Hospital"
~subject:"Theorie"
~subject:"customer satisfaction"
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Search: subject_exact:"Gesundheitssektor"
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Entwicklungsländer
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customer satisfaction
Gesundheitswesen
10
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10
Dienstleistungsqualität
9
Krankenhaus
9
Service quality
9
Gesundheitsversorgung
8
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8
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6
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Anabila, Peter
Bravo, Fernanda
Cudney, Elizabeth A.
Malik, Shahab Alam
Scholtes, Stefan
Schreyögg, Jonas
Antony, Jiju
4
Chandra, Amitabh
3
Gruber, Jonathan
2
Materla, Tejaswi
2
McKnight, Robin
2
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2
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2
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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Health economics
International journal of quality & reliability management
The American economic review
Total quality management & business excellence
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Diskussionspapier / Fakultät VIII Wirtschaft und Management der TU Berlin
2
Diskussionspapier / Wirtschaftswissenschaftliche Dokumentation, Technische Universität Berlin
2
Faculty & research / Insead : working paper series
2
Europäische Schriften zu Staat und Wirtschaft
1
HCHE research papers
1
Health care management science
1
Health care management science : a new journal serving the international health care management community
1
International journal of productivity and quality management : IJPQM
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
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ECONIS (ZBW)
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1
Spillover effects and other determinants of medical device uptake in the presence of a medical guideline : an analysis of drug-eluting stents in Germany and Italy
Möllenkamp, Meilin
;
Pongiglione, Benedetta
;
Rabbe, Stefan
- In:
Health economics
31
(
2022
),
pp. 157-178
Persistent link: https://www.econbiz.de/10013433349
Saved in:
2
Competitive priorities and engagement : can they be a source of satisfaction? : customer-centered model
Awwad, Abdulkareem Salameh
;
Anouze, Abdel Latef
; …
- In:
International journal of quality & reliability management
41
(
2024
)
5
,
pp. 1337-1355
Persistent link: https://www.econbiz.de/10014520501
Saved in:
3
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
4
Lean business models in healthcare : a systematic review
Ramori, Kristen A.
;
Cudney, Elizabeth A.
;
Elrod, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
Saved in:
5
Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter
;
Anome, Janet
;
Kumi, Desmond Kwadjo
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
Saved in:
6
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
7
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
8
Equating the expected and perceived service quality : a comparison between public and private healthcare service providers
Shabbir, Asma
;
Malik, Shahab Alam
;
Janjua, Saquib Yusaf
- In:
International journal of quality & reliability management
34
(
2017
)
8
,
pp. 1295-1317
Persistent link: https://www.econbiz.de/10011754352
Saved in:
9
Measuring patieints' healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan
Shabbir, Asma
;
Malik, Shahab Alam
;
Malik, Shujah Alam
- In:
International journal of quality & reliability management
33
(
2016
)
5
,
pp. 538-557
Persistent link: https://www.econbiz.de/10011583501
Saved in:
10
Costs and quality of hospitals in different health care systems : a multi-level approach with propensity score matching
Schreyögg, Jonas
;
Stargardt, Tom
;
Tiemann, Oliver
- In:
Health economics
20
(
2011
)
1
,
pp. 85-100
Persistent link: https://www.econbiz.de/10008901996
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