//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Health economics"
~isPartOf:"Journal of business research : JBR"
~subject:"Customer integration"
~subject:"Hospital"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer integration
Hospital
Dienstleistungsqualität
289
Service quality
289
Customer satisfaction
144
Kundenzufriedenheit
144
Consumer behaviour
120
Konsumentenverhalten
120
Beziehungsmarketing
108
Relationship marketing
108
Beschwerdemanagement
47
Complaint management
47
Customer service
38
Kundenservice
38
Krankenhaus
31
Dienstleistungssektor
28
Service industry
28
Service failure
24
Health care
22
Gesundheitsversorgung
21
Gesundheitswesen
21
Health care system
21
Service recovery
21
Viral marketing
19
Virales Marketing
19
Emotion
18
Einzelhandel
17
Kundenintegration
17
Retail trade
17
Product quality
16
Produktqualität
16
Brand management
15
Markenführung
15
Online retailing
14
Online-Handel
14
Satisfaction
14
Brand image
12
China
12
Firm performance
12
Markenimage
12
more ...
less ...
Online availability
All
Undetermined
25
Free
2
Type of publication
All
Article
48
Type of publication (narrower categories)
All
Article in journal
48
Aufsatz in Zeitschrift
48
Language
All
English
48
Author
All
Arnold, Todd J.
2
Gallan, Andrew S.
2
Grabowski, David C.
2
Mahr, Dominik
2
Navarro, Susana
2
Abbasi, Faramarz
1
Alamanos, Eleftherios
1
Ali, Faizan
1
Allen, Thomas
1
Andreu, Luisa
1
Anning-Dorson, Thomas
1
Armirotto, Vincent
1
Arocena, Pablo
1
Augurzky, Boris
1
Bloom, Nicholas
1
Bojke, Chris
1
Broekman, Niels
1
Brosig-Koch, Jeannette
1
Brunt, Christopher S.
1
Brunt, Christopher, S.
1
Cegarra Navarro, Juan Gabriel
1
Cepeda Carrión, Gabriel A.
1
Cervera, Amparo
1
Chan, Jia
1
Chen, Min M.
1
Chen, Yan
1
Chiu, Chun-Chen
1
Chua, Chew Lian
1
Chung, Henry F. L.
1
Chylinski, Mathew
1
Ciuchita, Robert
1
Cossío-Silva, Francisco-José
1
Daidone, Silvio
1
Danaher, Tracey S.
1
Dean, Alison
1
Deily, Mary Elizabeth
1
Devlin, Nancy
1
Dhakate, Nikhil
1
Eggleston, Karen
1
Fabbri, Daniele
1
more ...
less ...
Published in...
All
Health economics
Journal of business research : JBR
Health care management review : HCM review
73
International journal of hospitality management
62
Journal of health economics
41
Journal of health organization and management
37
Working paper / National Bureau of Economic Research, Inc.
36
Quality management journal : QMJ
34
NBER working paper series
33
NBER Working Paper
30
International journal of contemporary hospitality management
26
The service industries journal
26
Journal of retailing and consumer services
24
Health marketing quarterly
23
The TQM journal : the international review of organizational improvement
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
International journal of productivity and quality management : IJPQM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Journal of hospitality marketing & management
17
Journal of service management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Service business
16
Health care management science
15
International journal of quality and service sciences
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Total quality management & business excellence
15
Ruhr economic papers
14
Services marketing quarterly
13
The European journal of health economics
13
Tourism management : research, policies, practice
13
Discussion paper / Centre for Economic Policy Research
12
Technological forecasting & social change : an international journal
12
The journal of services marketing
12
International journal of quality & reliability management
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
CHE research paper
10
Discussion paper series / IZA
10
International journal of health care finance and economics
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of travel and tourism marketing
10
more ...
less ...
Source
All
ECONIS (ZBW)
48
Showing
11
-
20
of
48
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
11
How retailer ownership of vs. collaboration with sharing economy apps affects anticipated service quality and value co-creation
Mai, Enping
;
Ketron, Seth
- In:
Journal of business research : JBR
140
(
2022
),
pp. 684-692
Persistent link: https://www.econbiz.de/10013040707
Saved in:
12
When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed
;
Zaefarian, Ghasem
;
Robson, Matthew J.
- In:
Journal of business research : JBR
145
(
2022
),
pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
Saved in:
13
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
14
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
15
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
16
Going on a journey : a review of the customer journey literature
Tueanrat, Yanika
;
Papagiannidis, Savvas
;
Alamanos, …
- In:
Journal of business research : JBR
125
(
2021
),
pp. 336-353
Persistent link: https://www.econbiz.de/10012494106
Saved in:
17
The playground effect : how augmented reality drives creative customer engagement
Jessen, Alexander
;
Hilken, Tim
;
Chylinski, Mathew
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 85-98
Persistent link: https://www.econbiz.de/10012257546
Saved in:
18
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
19
Customer engagement, consumption and firm performance in a multi-actor service eco-system : the moderating role of resource integration
Ho, Mia Hsiao-Wen
;
Chung, Henry F. L.
;
Kingshott, Russel
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 557-566
Persistent link: https://www.econbiz.de/10012417377
Saved in:
20
A naive Bayes strategy for classifying customer satisfaction : a study based on online reviews of hospitality services
Sánchez-Franco, Manuel J.
;
Navarro García, Antonio
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 499-506
Persistent link: https://www.econbiz.de/10012103442
Saved in:
First
Prev
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->