//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Human resource management"
~isPartOf:"International journal of production economics"
~isPartOf:"SA journal of human resource management : SAJHRM"
~isPartOf:"The journal of services marketing"
~isPartOf:"The next available operator : managing human resources in Indian business process outsourcing industry"
~isPartOf:"Work, employment & society : a journal of the British Sociological Association"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Call center"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Call centre
39
Callcenter
39
India
14
Indien
14
Human Resource Management
8
Personalmanagement
8
Dienstleistungsqualität
5
Outsourcing
5
Service quality
5
Arbeitsbedingungen
4
USA
4
United States
4
Working conditions
4
Arbeitsmobilität
3
Arbeitszufriedenheit
3
Beziehungsmarketing
3
Comparison
3
Consumer behaviour
3
Customer service
3
Emotion
3
Großbritannien
3
Job satisfaction
3
Konsumentenverhalten
3
Kundenservice
3
Labour mobility
3
Queueing theory
3
Relationship marketing
3
South Africa
3
Stress
3
Südafrika
3
United Kingdom
3
Vergleich
3
Warteschlangentheorie
3
Work stress
3
Anforderungsprofil
2
Arbeitskräfte
2
Arbeitsorganisation
2
Arbeitsverhalten
2
Auslandsverlagerung
2
Burnout
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
39
Type of publication (narrower categories)
All
Article in journal
31
Aufsatz in Zeitschrift
31
Aufsatz im Buch
8
Book section
8
Language
All
English
39
Author
All
Jouini, Oualid
3
Budhwar, Pawan S.
2
Castanheira, Filipa
2
Chambel, Maria José
2
Dallery, Yves
2
Doellgast, Virginia
2
Legros, Benjamin
2
Malhotra, Neeru
2
Russell, Bob
2
Sharma, Piyush
2
Thite, Mohan
2
Akşin, Zeynep
1
Ashill, Nicholas J.
1
Banks, Diane
1
Batt, Rosemary L.
1
Boonzaier, Billy
1
Boonzaier, Michèle
1
Buitendach, Johanna H.
1
Carroll, Wendy
1
Carruthers, Janet
1
Cheng, Xiaoying
1
D'Cruz, Premilla
1
De Cuyper, Nele
1
De Witte, Hans
1
Dean, Alison M.
1
Delbridge, Rick
1
Dhanpat, Nelesh
1
Dhawan, Abhinav
1
Halford, Susan
1
Holloway, Betsy Bugg
1
Holman, David
1
Holst, Hajo
1
Holtgrewe, Ursula
1
Jenkins, Sarah
1
Kanengoni, Herbert
1
Kwon, Hyunji
1
Latham, Gary P.
1
Lloyd, Caroline
1
Lugisani, Phokela
1
Mabojane, Rethabile
1
more ...
less ...
Published in...
All
Human resource management
International journal of production economics
SA journal of human resource management : SAJHRM
The journal of services marketing
The next available operator : managing human resources in Indian business process outsourcing industry
Work, employment & society : a journal of the British Sociological Association
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
Sozialforschungsstelle Dortmund - Publikationen
13
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen
7
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Management Science
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
more ...
less ...
Source
All
ECONIS (ZBW)
39
Showing
1
-
10
of
39
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Routing analyses for call centers with human and automated services
Legros, Benjamin
- In:
International journal of production economics
240
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012629933
Saved in:
2
Exploring employee retention and intention to leave within a call centre
Dhanpat, Nelesh
;
Modau, Faith D.
;
Lugisani, Phokela
; …
- In:
SA journal of human resource management : SAJHRM
16
(
2018
),
pp. 28-40
Persistent link: https://www.econbiz.de/10012111388
Saved in:
3
Coordination contracts for outsourcing supply chain with financial constraint
Xu, Xiaoyan
;
Cheng, Xiaoying
;
Sun, Yanhong
- In:
International journal of production economics
162
(
2015
),
pp. 134-142
Persistent link: https://www.econbiz.de/10010515839
Saved in:
4
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
5
Trusting technical change in call centres
Prichard, Jane
;
Turnbull, Joanne
;
Halford, Susan
;
Pope, …
- In:
Work, employment & society : a journal of the British …
28
(
2014
)
5
,
pp. 808-824
Persistent link: https://www.econbiz.de/10010466543
Saved in:
6
A multiple-group analysis of associations between emotional exhaustion and supervisor-rated individual performance : temporary versus permanent call-center workers
De Cuyper, Nele
;
Castanheira, Filipa
;
De Witte, Hans
; …
- In:
Human resource management
53
(
2014
)
4
,
pp. 623-633
Persistent link: https://www.econbiz.de/10010403208
Saved in:
7
"Commodifying institutions" : vertical disintegration and institutional change in German labour relations
Holst, Hajo
- In:
Work, employment & society : a journal of the British …
28
(
2014
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010259618
Saved in:
8
Psychological capital, job demands and organisational commitment of employees in a call centre in Durban, South Africa
Pillay, Kreshona
;
Buitendach, Johanna H.
;
Kanengoni, Herbert
- In:
SA journal of human resource management : SAJHRM
12
(
2014
)
1
,
pp. 249-261
Persistent link: https://www.econbiz.de/10011348645
Saved in:
9
Call centers with hyperexponential patience modeling
Roubos, Alex
;
Jouini, Oualid
- In:
International journal of production economics
141
(
2013
)
1
,
pp. 307-315
Persistent link: https://www.econbiz.de/10009685649
Saved in:
10
An explanation of cross-national variation in call centre job quality using institutional theory
Holman, David
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
1
,
pp. 21-38
Persistent link: https://www.econbiz.de/10009741329
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->