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~isPartOf:"Human resource management"
~isPartOf:"International journal of production economics"
~isPartOf:"SA journal of human resource management : SAJHRM"
~isPartOf:"The journal of services marketing"
~isPartOf:"The next available operator : managing human resources in Indian business process outsourcing industry"
~type_genre:"Book section"
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Callcenter
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Human Resource Management
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Personalmanagement
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Arbeitsbedingungen
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Noronha, Ernesto
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Human resource management
International journal of production economics
SA journal of human resource management : SAJHRM
The journal of services marketing
The next available operator : managing human resources in Indian business process outsourcing industry
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Customer Relationship Management : the ultimate guide to efficient use of CRM
3
Case studies on outsourcing trends ; Vol. 1
2
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
2
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
2
Organizing and managing in the era of globalization
2
Technology mediated service encounters
2
Work and life in the global economy : a gendered analysis of service work
2
2006 Business & Economics Society International Conference ; Vol. 1
1
3rd International Conference on Global Interdependence and Decision Sciences, December 28-30, 2009, Hyderabad, India
1
55plus Marketing : Zukunftsmarkt Senioren
1
Acceptance and mindfulness at work : applying acceptance and commitment therapy and relational frame theory to organizational behavior management
1
Achieving competitive advantage through quality management
1
Advances in services innovations
1
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Analytical and stochastic modelling techniques
1
Arbeit und Lebensstandard
1
Arbeiten für wenig Geld : Niedriglohnbeschäftigung in Deutschland
1
Banken im Wandel : Direktbanken und Direct Banking
1
Base of the Pyramid and Business Process Outsourcing Strategies : In the Age of SDGs
1
Bausteine für ein neues Gesundheitswesen ; [Hauptbd.]
1
Beiträge zum 16. Interuniversitären Doktorandenseminar Wirtschaftsinformatik (IDS 2012)
1
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
1
Beschäftigte in der Globalisierungsfalle?
1
Betriebliche Tertiarisierung : der ganzheitliche Wandel vom Produktionsbetrieb zum dienstleistenden Problemlöser
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Brain drain or brain gain? : changes of work in knowledge-based societies ; [International Workshop "Changes of work in knowledge-based societies" which was held in May 2009 ... in Karlsruhe, Germany]
1
Building intuition : insights from basic operations management models and principles
1
Business process management : 4th international conference, BPM 2006, Vienna, Austria, September 5 - 7, 2006 ; proceedings
1
Call Center für kleine und mittlere Unternehmen : Erfolgsfaktor im regionalen und überregionalen Wettbewerb; Reader zur Tagung in Flensburg am 15. März 2000
1
Challenging the market : the struggle to regulate work and income
1
Computational techniques for banking and risk management
1
Creating the productive workplace
1
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
1
Customer service : empowerment and entrapment
1
Demografischer Wandel : Aufbruch in eine altersgerechte Arbeitswelt
1
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1
An overview of the Indian contact centre industry
Wallace, Catriona
- In:
The next available operator : managing human resources …
,
(pp. 13-32)
.
2009
Persistent link: https://www.econbiz.de/10003923597
Saved in:
2
Human resource management in Indian call centres/business process outsourcing
Thite, Mohan
;
Russell, Bob
- In:
The next available operator : managing human resources …
,
(pp. 33-58)
.
2009
Persistent link: https://www.econbiz.de/10003923602
Saved in:
3
Work processes and emerging problems in Indian call centres
Budhwar, Pawan S.
;
Malhotra, Neeru
;
Virender Singh
- In:
The next available operator : managing human resources …
,
(pp. 59-82)
.
2009
Persistent link: https://www.econbiz.de/10003923605
Saved in:
4
Transnationalism in Indian call centres
Mirchandani, Kiran
- In:
The next available operator : managing human resources …
,
(pp. 83-111)
.
2009
Persistent link: https://www.econbiz.de/10003923607
Saved in:
5
Union formation in Indian call centres
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The next available operator : managing human resources …
,
(pp. 145-181)
.
2009
Persistent link: https://www.econbiz.de/10003923614
Saved in:
6
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
7
Managing work and employment in Australian and Indian call centres
Russell, Bob
;
Thite, Mohan
- In:
The next available operator : managing human resources …
,
(pp. 253-278)
.
2009
Persistent link: https://www.econbiz.de/10003923647
Saved in:
8
Strategic human resource management in outsourced call centres in India and Canada
Carroll, Wendy
;
Wagar, Terry
- In:
The next available operator : managing human resources …
,
(pp. 279-305)
.
2009
Persistent link: https://www.econbiz.de/10003923649
Saved in:
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