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~isPartOf:"IEEE transactions on engineering management : EM"
~isPartOf:"International journal of hospitality management"
~person:"Guchait, Priyanko"
~person:"Seo, Soobin"
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Customer satisfaction
8
Dienstleistungsqualität
8
Kundenzufriedenheit
8
Service quality
8
Beschwerdemanagement
6
Complaint management
6
Consumer behaviour
6
Konsumentenverhalten
6
Service recovery performance
5
Error management
4
Gastgewerbe
4
Hospitality industry
4
USA
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United States
4
Brand management
3
Emotion
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Food safety
3
Gastronomie
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Lebensmittelsicherheit
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Markenführung
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Restaurant industry
3
Beziehungsmarketing
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Brand image
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Customer service
2
Emotional labor
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Ernährungsindustrie
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Ernährungssicherung
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Food
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Food industry
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Food security
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Hospital
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Krankenhaus
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Kundenservice
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Lebensmittel
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Markenimage
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Relationship marketing
2
Aesthetic labor
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Aesthetics
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Guchait, Priyanko
Seo, Soobin
Jang, Soocheong
31
Han, Heesup
24
Mattila, Anna S.
23
Lee, Seoki
21
Wong, IpKin Anthony
17
Kim, Woo Gon
16
Singal, Manisha
16
Okumus, Fevzi
15
Choi, Tsan-Ming
13
Köseoglu, Mehmet Ali
13
Hyun, Sunghyup Sean
11
Madera, Juan M.
11
Chen, Ming-Hsiang
10
Heo, Cindy Yoonjoung
10
Law, Chun Hung Roberts
10
Miao, Li
10
Qu, Hailin
10
Carayannis, Elias G.
9
Chan, Eric S. W.
9
King, Ceridwyn
9
Luu Trong Tuan
9
Pizam, Abraham
9
Gursoy, Dogan
8
Reynolds, Dennis
8
Wei, Wei
8
Altinay, Levent
7
Antony, Jiju
7
Busser, James A.
7
Cheng, T. C. E.
7
Lee, Choong-Ki
7
Pan, Shan L.
7
So, Kevin Kam Fung
7
Yang, Fiona X.
7
Assaf, A. Georges
6
Bai, Billy
6
Gao, Yixing
6
Hwang, Jinsoo
6
Karatepe, Osman M.
6
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IEEE transactions on engineering management : EM
International journal of hospitality management
International journal of contemporary hospitality management
10
International Journal of Contemporary Hospitality Management
5
Journal of Service Theory and Practice
2
Journal of service theory and practice : JSTP
2
Service business
2
The service industries journal
2
Journal of Knowledge Management
1
Journal of knowledge management
1
Journal of service management
1
The international journal of human resource management
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Tourism management : research, policies, practice
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ECONIS (ZBW)
18
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18
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1
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
2
Virtual reality is so cool! : how technology innovativeness shapes consumer responses to service preview modes
Bogicevic, Vanja
;
Liu, Qing
;
Seo, Soobin
;
Kandampully, Jay
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012435994
Saved in:
3
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Saved in:
4
Anxiety and gratitude toward the organization : relationships with error
management
culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
5
Video interviewing : a potential selection tool for hospitality managers ; a study to understand applicant perspective
Guchait, Priyanko
;
Ruetzler, Tanya
;
Taylor, Jim
;
Toldi, …
- In:
International journal of hospitality management
36
(
2014
),
pp. 90-100
Persistent link: https://www.econbiz.de/10010239327
Saved in:
6
Does gender matter? : examining gender composition's relationships with meal duration and spending in restaurants
Seo, Soobin
;
Hwang, Johye
- In:
International journal of hospitality management
42
(
2014
),
pp. 61-70
Persistent link: https://www.econbiz.de/10010410798
Saved in:
7
Goodwill intended for whom? Examining factors influencing conspicuous prosocial behavior on social media
Choi, Jihee
;
Seo, Soobin
- In:
International journal of hospitality management
60
(
2017
),
pp. 23-32
Persistent link: https://www.econbiz.de/10011640219
Saved in:
8
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
9
Effectiveness of error
management
training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
10
Who spoils the barrel? : negative spillover effect on competitor brands during food crises
Seo, Soobin
;
Jang, Soocheong
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198507
Saved in:
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