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~isPartOf:"IZA Discussion Paper"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The leadership quarterly : LQ ; an international journal of political, social and behavioral science"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Aufmerksamkeitsforschung"
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Kundenzufriedenheit
Perception
96
Wahrnehmung
96
Consumer behaviour
54
Konsumentenverhalten
54
Führungsstil
17
Leadership style
17
Customer satisfaction
11
Experiment
10
Brand image
9
Dienstleistungsqualität
9
Einzelhandel
9
Führungskräfte
9
Managers
9
Markenimage
9
Retail trade
9
Service quality
9
Visual attention
8
Advertising effects
7
Beziehungsmarketing
7
Ladengestaltung
7
Relationship marketing
7
Store design
7
Werbewirkung
7
Emotion
6
Leadership
6
Brand management
5
Führungspersönlichkeit
5
Leadership personality
5
Luxury goods
5
Luxusgüter
5
Markenführung
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Visual perception
5
Visuelle Wahrnehmung
5
Cognition
4
Eye tracking
4
Gerechtigkeit
4
Implicit leadership theories
4
Justice
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Kognition
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English
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Arditto, Luis
1
Ariza-Montes, Antonio
1
Audrain-Pontevia, Anne-Françoise
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Chiu, Hsin-Yi
1
Duffy, Sarah
1
Errajaa, Karim
1
Fuentes-Blasco, María
1
Han, Heesup
1
Harun, Ahasan
1
Hoang Thi Phuong Thao
1
Hombourger-Barès, Sabrina
1
Julander, Claes-Robert
1
Kao, Shu-Chen
1
Kim, Jinkyung Jenny
1
Laroche, Michel
1
Le Thi Hong Tam
1
Li, Yaoqi
1
Lindenmeier, Jörg
1
Ngo, Liem Viet
1
Northey, Gavin
1
Olavarría Jaraba, Ana
1
Olk, Stephan
1
Polo-Redondo, Yolanda
1
Prybutok, Gayle
1
Prybutok, Victor R.
1
Rokonuzzaman, Md
1
Su, Jiafu
1
Söderlund, Magnus
1
Trifu, Andreea
1
Tscheulin, Dieter K.
1
Vázquez-Carrasco, Rosario
1
Wu, ChienHsing
1
Xiao, Yan
1
Yuan, Yafen
1
Zhang, Chun
1
Zhang, Yu
1
Zogaj, Adnan
1
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IZA Discussion Paper
Journal of retailing and consumer services
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
International journal of hospitality management
14
Journal of business research : JBR
6
Journal of hospitality marketing & management
6
Journal of strategic marketing
4
Journal of travel and tourism marketing
4
Services marketing quarterly
4
Cogent business & management
3
International journal of business information systems : IJBIS
3
Journal of management research
3
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
Quality management journal : QMJ
3
The international journal of bank marketing : IJBM
3
The service industries journal
3
Tourism management : research, policies, practice
3
Amfiteatru economic : an economic and business research periodical
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
Global supply chain quality management : product recalls and their impact
2
International business and economics research journal
2
International journal of contemporary hospitality management
2
International journal of economic research
2
International journal of leisure and tourism marketing : IJLTM
2
International journal of services and operations management
2
International journal of sports marketing & sponsorship
2
Journal of Islamic marketing
2
Journal of air transport management
2
Journal of education for business
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of marketing theory and practice
2
Journal of service theory and practice : JSTP
2
Marketing intelligence & planning
2
Nepalese journal of economics : a publication of Uniglobe College
2
Research journal of business management
2
The TQM journal : the international review of organizational improvement
2
The journal of services marketing
2
Total quality management & business excellence
2
Academy of Management journal : AMJ
1
Acta Universitatis Danubius / Oeconomica
1
African journal of business and economic research : AJBER
1
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ECONIS (ZBW)
11
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1
Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction : A SOR approach
Errajaa, Karim
;
Hombourger-Barès, Sabrina
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013366404
Saved in:
2
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
3
The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
;
Xiao, Yan
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
Saved in:
4
Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan
;
Lindenmeier, Jörg
;
Tscheulin, Dieter K.
; …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
Saved in:
5
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
6
"How does customer perception of salespeople influence the relationship? A study in an emerging economy"
Arditto, Luis
;
Cambra-Fierro, Jesús J.
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012238384
Saved in:
7
Determinants of discontinuous intention of attention to mobile instant message services
Wu, ChienHsing
;
Kao, Shu-Chen
;
Chiu, Hsin-Yi
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 219-230
Persistent link: https://www.econbiz.de/10012025961
Saved in:
8
Is beauty a premium? : a study of the physical attractiveness effect in service encounters
Li, Yaoqi
;
Zhang, Chun
;
Laroche, Michel
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 215-225
Persistent link: https://www.econbiz.de/10012114155
Saved in:
9
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
10
Perceptions of others, mindfulness, and brand experience in retail service setting
Ngo, Liem Viet
;
Northey, Gavin
;
Duffy, Sarah
;
Hoang Thi …
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
Saved in:
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