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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Services"
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Search: "Customer relationship management"
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Subject
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Services
Beziehungsmarketing
641
Relationship marketing
641
Lieferantenmanagement
222
Supplier relationship management
222
Consumer behaviour
173
Konsumentenverhalten
173
B-to-B-Marketing
159
Business-to-business marketing
159
Customer satisfaction
112
Kundenzufriedenheit
111
Dienstleistungsqualität
98
Service quality
98
Customer value
78
Kundenwert
78
Social Web
68
Social web
68
Customer integration
65
Kundenintegration
65
Marketing management
59
Marketingmanagement
59
Salespeople
59
Verkaufspersonal
59
Internet marketing
56
Online-Marketing
56
Brand management
48
Markenführung
48
Betriebliche Wertschöpfung
47
Value creation
47
Confidence
42
Selling
42
Verkauf
42
Vertrauen
42
Firm performance
40
Unternehmenserfolg
40
Brand image
36
Markenimage
36
Dienstleistungssektor
35
Service industry
35
E-commerce
34
Electronic Commerce
34
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English
22
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Lusch, Robert F.
2
Alexander, Matthew
1
Ballantyne, David
1
Barnes, Donald C.
1
Bengtsson, Maria
1
Benoit, Sabine
1
Berry, Leonard L.
1
Biedenbach, Galina
1
Bowen, David E.
1
Chandler, Jennifer D.
1
Chatmi, Arbia
1
Chowdhury, Ilma Nur
1
Collier, Joel E.
1
Elasri, Karim
1
Evanschitzky, Heiner
1
Ferraro, Rosellina
1
Flynn, Andrea Godfrey
1
Frow, Pennie
1
Garvare, Rickard
1
Grewal, Dhruv
1
Gruber, Thorsten
1
Haumann, Till
1
Haws, Kelly L.
1
Huang, Ming-hui
1
Jaakkola, Elina
1
Karlsson, Margareta
1
Kelly, Stephen J.
1
Kolberg, Anika
1
Kroschke, Mirja
1
Larbig, Christine
1
McCutcheon, David
1
Mende, Martin
1
Mikolon, Sven
1
Nordström, Birgitta
1
Ordanini, Andrea
1
Parasuraman, A.
1
Payne, Adrian
1
Pervan, Simon J.
1
Ponsignon, Frédéric
1
Roggeveen, Anne L.
1
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of quality and service sciences
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
The journal of services marketing
23
Journal of service management
15
Journal of retailing and consumer services
8
Journal of service research
7
Journal of business research : JBR
6
International journal of hospitality management
5
Services marketing quarterly
5
The service industries journal
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Konzepte für das Service Engineering : Modularisierung, Prozessgestaltung und Produktivitätsmanagement ; mit 10 Tabellen
3
Tourism management : research, policies, practice
3
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
European journal of marketing : EJM
2
Global mobile commerce : strategies, implementation, and case studies
2
International journal of business excellence
2
International journal of business innovation and research : IJBIR
2
International journal of contemporary hospitality management
2
International journal of project management : the journal of The International Project Management Association
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and standards
2
Journal of air transport management
2
Journal of business economics : JBE
2
Journal of business market management : JBM
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Managing consumer services : factory or theater?
2
Managing service quality : MSQ ; an international journal
2
Research in economics and business : Central and Eastern Europe
2
Schriften zum Produktionsmanagement
2
Service business
2
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ECONIS (ZBW)
22
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1
Assessing and improving co-creation in services : the customer-centric matrix
Chatmi, Arbia
;
Elasri, Karim
;
Ponsignon, Frédéric
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 97-114
Persistent link: https://www.econbiz.de/10014315050
Saved in:
2
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
3
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
4
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
5
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
6
Every cloud has a silver lining : exploring the dark side of value co-creation in B2B service networks
Chowdhury, Ilma Nur
;
Gruber, Thorsten
;
Zolkiewski, Judy
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 97-109
Persistent link: https://www.econbiz.de/10011503620
Saved in:
7
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
8
Customer orientation in a Swedish country council
Karlsson, Margareta
;
Garvare, Rickard
;
Zingmark, Karin
; …
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011558908
Saved in:
9
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
10
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
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