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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~source:"econis"
~subject:"Kundenzufriedenheit"
~subject:"emotional labor"
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Kundenzufriedenheit
emotional labor
Emotion
100
Consumer behaviour
46
Konsumentenverhalten
46
Customer satisfaction
21
Beziehungsmarketing
19
Relationship marketing
19
Dienstleistungsqualität
12
Service quality
12
Lieferantenmanagement
11
Supplier relationship management
11
Salespeople
9
Verkaufspersonal
9
B-to-B-Marketing
7
Brand management
7
Business-to-business marketing
7
Markenführung
7
Advertising effects
6
Anthropologie
6
Anthropology
6
Arbeitszufriedenheit
6
Cognition
6
Emotions
6
Großbritannien
6
Job satisfaction
6
Kognition
6
Stress
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United Kingdom
6
Werbewirkung
6
Work stress
6
Arbeitspsychologie
5
China
5
Marketing management
5
Marketingmanagement
5
Organizational psychology
5
Social Web
5
Social network
5
Social web
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Soziales Netzwerk
5
emotions
5
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24
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24
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English
24
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Koenig-Lewis, Nicole
2
Palmer, Adrian
2
Vázquez Casielles, Rodolfo
2
Wang, Edward Shih-tse
2
Adhikari, Prateek
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
Alrawadieh, Zaid
1
Arnold, Todd J.
1
Arslanagic-Kalajdzic, Maja
1
Baker, Julie
1
Beeler, Lisa L.
1
Candi, Marina
1
Cetin, Gurel
1
Chaker, Nawar N.
1
Chang, Shu-chun
1
Chen, Tzy-ling
1
Daunt, Kate L.
1
Delpechitre, Duleep
1
Dincer, Fusun Istanbullu
1
Dinçer, Mithat Zeki
1
Harris, Lloyd C.
1
Hernandez-Calderon, Araceli
1
Iglesias Argu͏̈elles, Víctor
1
Iglesias-Argüelles, Víctor
1
Kadic-Maglajlic, Selma
1
Kahn, Kenneth B.
1
Keskin, Halit
1
Kim, Jiyoung
1
Kim, Jonghyeong
1
Kim, Jung-hwan
1
Kotera, Yasuhiro
1
Lei, Hui
1
Liu, Xiao-Yu
1
Liu, Yongmei
1
Medina, Cayetano
1
Medler-Liraz, Hana
1
Min, Jihye
1
Miocevic, Dario
1
Rey, Manuel
1
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of marketing management : MM
The service industries journal
International journal of hospitality management
51
Journal of business research : JBR
27
Journal of retailing and consumer services
24
Journal of travel and tourism marketing
21
Journal of hospitality marketing & management
20
The journal of services marketing
19
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
Tourism management : research, policies, practice
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Psychology & marketing
11
Service business
9
Journal of service research : JSR
8
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
Public personnel management
6
Cogent business & management
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of management : JOM
5
Journal of service management
5
Journal of service research
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
European journal of marketing
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international trade & commerce
4
Journal of management
4
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ECONIS (ZBW)
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1
Examining the influence of multiple dimensions of authentic dining experiences
Kim, Jonghyeong
;
Song, Hanqun
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 317-341
Persistent link: https://www.econbiz.de/10014551098
Saved in:
2
Empathy and EGO-drive in the B2B salesforce : Impacts on job satisfaction
Treen, Emily
;
Yu, Yunzhijun
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 270-278
Persistent link: https://www.econbiz.de/10014226512
Saved in:
3
Mental health of UK hospitality workers : shame, self-criticism and self-reassurance
Kotera, Yasuhiro
;
Adhikari, Prateek
;
Sheffield, David
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1076-1096
Persistent link: https://www.econbiz.de/10012695314
Saved in:
4
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
5
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
6
The power of emotional value : moderating customer orientation effect in professional business services relationships
Arslanagic-Kalajdzic, Maja
;
Kadic-Maglajlic, Selma
; …
- In:
Industrial marketing management : the international …
88
(
2020
),
pp. 12-21
Persistent link: https://www.econbiz.de/10012285225
Saved in:
7
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
Alrawadieh, Zaid
;
Cetin, Gurel
;
Dinçer, Mithat Zeki
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
Saved in:
8
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
9
Emotional prototypes, emotional memory usages, and customer satisfaction
Akgün, Ali E.
;
Keskin, Halit
;
Alan, Alev Kocak
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 494-520
Persistent link: https://www.econbiz.de/10011760451
Saved in:
10
Functional, emotional, and social benefits of new B2B services
Candi, Marina
;
Kahn, Kenneth B.
- In:
Industrial marketing management : the international …
57
(
2016
),
pp. 177-184
Persistent link: https://www.econbiz.de/10011549606
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