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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Customer retention"
~subject:"Dienstleistungsqualität"
~subject:"Value in use"
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Search: subject_exact:"Kundenwertanalyse"
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Customer retention
Dienstleistungsqualität
Value in use
Customer value
86
Kundenwert
86
Beziehungsmarketing
51
Relationship marketing
51
Betriebliche Wertschöpfung
46
Value creation
46
B-to-B-Marketing
39
Business-to-business marketing
39
Lieferantenmanagement
38
Supplier relationship management
38
Customer integration
17
Kundenintegration
17
Value co-creation
17
Marketing management
15
Marketingmanagement
15
Consumer behaviour
12
Konsumentenverhalten
12
Selling
11
Verkauf
11
Service-Dominant Logic
9
Service-dominant logic
9
Value-based selling
8
Business network
7
Innovation
7
Unternehmensnetzwerk
7
Customer value proposition
6
Value
6
Bundling strategy
5
Innovation management
5
Innovationsmanagement
5
Leistungsbündel
5
Marketing theory
5
Marketingtheorie
5
Value proposition
5
B2B
4
Brand management
4
Firm performance
4
Key account management
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English
11
Author
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Kleinaltenkamp, Michael
3
Eggert, Andreas
2
Frow, Pennie
2
Payne, Adrian
2
Bischoff, Pirmin
1
Cadeaux, Jack
1
Degbey, William Y.
1
Elgeti, Laura
1
Gemser, Gerda
1
Kuijken, Bram
1
MacDonald, Emma K.
1
Martinez, Veronica
1
Mustak, Mekhail
1
Prohl, Katherina
1
Prohl-Schwenke, Katharina
1
Song, Hua
1
Steinhoff, Lena
1
Toossi, Amir
1
Ulaga, Wolfgang
1
Wijnberg, Nachoem M.
1
Wilson, Hugh
1
Yu, Kangkang
1
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of hospitality management
14
Journal of retailing and consumer services
13
The service industries journal
12
Journal of business research : JBR
10
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service management
5
Journal of service theory and practice : JSTP
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
International journal of services and operations management
4
Journal of air transport management
4
Journal of strategic marketing
4
Service business
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services, economics and management
3
Management decision : MD
3
SpringerLink / Bücher
3
Tourism management : research, policies, practice
3
Australasian marketing journal
2
Cogent business & management
2
Faculty & research / Insead : working paper series
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail & distribution management
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of service research
2
Journal of travel and tourism marketing
2
Marketing letters : a journal of research in marketing
2
Marketing theory
2
Schriften zu Marketing und Management
2
Springer eBook Collection
2
The international journal of bank marketing : IJBM
2
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ECONIS (ZBW)
11
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1
Customer value-in-use monitoring in business markets : an investigation into its determinants and consequences
Bischoff, Pirmin
- In:
Industrial marketing management : the international …
112
(
2023
),
pp. 160-174
Persistent link: https://www.econbiz.de/10014334334
Saved in:
2
Unrealized solutions in business markets
Elgeti, Laura
;
Kleinaltenkamp, Michael
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 31-46
Persistent link: https://www.econbiz.de/10014226212
Saved in:
3
How business customers judge customer success management
Prohl-Schwenke, Katharina
;
Kleinaltenkamp, Michael
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 197-212
Persistent link: https://www.econbiz.de/10013194573
Saved in:
4
Toward a comprehensive framework of value proposition development : from strategy to implementation
Payne, Adrian
;
Frow, Pennie
;
Steinhoff, Lena
;
Eggert, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 244-255
Persistent link: https://www.econbiz.de/10012285182
Saved in:
5
Managing value in use in business markets
Prohl, Katherina
;
Kleinaltenkamp, Michael
- In:
Industrial marketing management : the international …
91
(
2020
),
pp. 563-580
Persistent link: https://www.econbiz.de/10012422355
Saved in:
6
Customer participation in knowledge intensive business services : perceived value outcomes from a dyadic perspective
Mustak, Mekhail
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 76-87
Persistent link: https://www.econbiz.de/10012026155
Saved in:
7
Conceptualizing and communicating value in business markets : from value in exchange to value in use
Eggert, Andreas
;
Ulaga, Wolfgang
;
Frow, Pennie
;
Payne, …
- In:
Industrial marketing management : the international …
69
(
2018
),
pp. 80-90
Persistent link: https://www.econbiz.de/10011822306
Saved in:
8
Effective product-service systems : a value-based framework
Kuijken, Bram
;
Gemser, Gerda
;
Wijnberg, Nachoem M.
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 33-41
Persistent link: https://www.econbiz.de/10011672010
Saved in:
9
The effects of service supply on perceived value proposition under different levels of customer involvement
Song, Hua
;
Cadeaux, Jack
;
Yu, Kangkang
- In:
Industrial marketing management : the international …
54
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011478737
Saved in:
10
Customer retention : a source of value for serial acquirers
Degbey, William Y.
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 11-23
Persistent link: https://www.econbiz.de/10011286983
Saved in:
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