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~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customers"
~subject:"Lieferantenmanagement"
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Search: subject_exact:"Kundenorientierung"
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Customers
Lieferantenmanagement
Beziehungsmarketing
151
Relationship marketing
151
Consumer behaviour
76
Konsumentenverhalten
76
Customer satisfaction
43
Kundenzufriedenheit
43
Bank
38
Dienstleistungsqualität
35
Service quality
35
Social Web
24
Social web
24
Confidence
23
Vertrauen
23
Brand management
21
Markenführung
21
Personal banking
21
Privatkundengeschäft
21
Supplier relationship management
15
Brand image
13
Internet marketing
13
Markenimage
13
Online-Marketing
13
Trust
13
Electronic Banking
12
Electronic banking
12
Online retailing
12
Online-Handel
12
Bankgeschäft
11
Banking services
11
Customer integration
11
Customer loyalty
11
E-commerce
11
Electronic Commerce
11
Kundenintegration
11
Loyalty
10
Customer value
9
Emotion
9
Financial services
9
Finanzdienstleistung
9
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Article
22
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22
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22
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English
22
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Pérez, Andrea
3
Rodríguez del Bosque, Ignacio A.
3
Liu, Hefu
2
Abrell, Thomas
1
Al-jazzazi, Akram
1
Andaleeb, Syed S.
1
Brannan, Ross
1
Brun, Isabelle
1
Cai, Zhao
1
Chen, Ying-hueih
1
Costa, Francisco José
1
Dahlstrom, Robert
1
Davison, Robert M.
1
Esterik-Plasmeijer, Pauline W. J. van
1
Heinonen, Kristina
1
Houjeir, Roudaina
1
Hu, Qing
1
Huang, Qian
1
Itani, Omar S.
1
Kalra, Ashish
1
Kanto, Laura
1
Kimasheva, Maria
1
Leocádio, Aurio Lucio
1
Lin, Tzu-pei
1
Line, Ricard
1
Liu, Chunhui
1
Liu, Yang
1
Lähteenmaki, Ilkka
1
Mishra, Vishal
1
Nygaard, Arne
1
Nätti, Satu
1
Parente, Eduardo Soares
1
Paul, Rik
1
Pihlajamaa, Matti
1
Ponnam, Abhilash
1
Raaij, Willem Fred van
1
Rahman, Quazi Akhlaqur
1
Rajaobelina, Lova
1
Rashid, Mamunur
1
Riley, Jen
1
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
The international journal of bank marketing : IJBM
Industrial marketing management : the international journal for industrial and high-tech firms
213
The journal of business & industrial marketing
110
Journal of business research : JBR
86
Journal of business-to-business marketing
39
SpringerLink / Bücher
35
Journal of the Academy of Marketing Science
24
The journal of services marketing
23
Journal of marketing
21
Journal of strategic marketing
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
Gabler Edition Wissenschaft
18
Journal of retailing and consumer services
17
International journal of production economics
14
Springer eBook Collection / Business and Economics
14
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
13
The service industries journal
13
Service business
12
Journal of personal selling & sales management
11
Neue betriebswirtschaftliche Forschung : Nbf
10
Services marketing quarterly
10
International journal of hospitality management
9
International journal of procurement management
9
Marketing intelligence & planning
9
Marketing theory
9
Interaktionen im Dienstleistungsbereich
8
Journal of marketing channels : ... distribution systems, strategy, and management
8
Journal of purchasing and supply management
8
Journal of service research : JSR
8
The international journal of logistics management
8
European journal of marketing : EJM
7
International journal of project management : the journal of The International Project Management Association
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Journal of customer behaviour
7
Marketing : ZFP ; journal of research and management
7
Basler Schriften zum Marketing
6
Die Betriebswirtschaft : DBW
6
Handbook of relationship marketing
6
International business review : the official journal of the European International Business Academy
6
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ECONIS (ZBW)
22
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1
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10
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22
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date (oldest first)
1
Complementary effects of CRM and social media on customer co-creation and sales performance in B2B firms : the role of salesperson self-determination needs
Itani, Omar S.
;
Kalra, Ashish
;
Riley, Jen
- In:
Information & management : the internat. journal of …
59
(
2022
)
3
,
pp. 1-19
Persistent link: https://www.econbiz.de/10013197320
Saved in:
2
The impact of psychological contract under- and over-fulfillment on client citizenship behaviors in Enterprise systems projects : from the client's perspective
Liu, Yang
;
Liu, Hefu
;
Cai, Zhao
- In:
Information & management : the internat. journal of …
57
(
2020
)
7
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012384921
Saved in:
3
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
4
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
5
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
6
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
7
The influence of culture on trust in B2B banking relationships
Houjeir, Roudaina
;
Brannan, Ross
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 495-515
Persistent link: https://www.econbiz.de/10011731545
Saved in:
8
The role of users and customers in digital innovation : insights from B2B manufacturing firms
Abrell, Thomas
;
Pihlajamaa, Matti
;
Kanto, Laura
;
Vom …
- In:
Information & management : the internat. journal of …
53
(
2016
)
3
,
pp. 324-335
Persistent link: https://www.econbiz.de/10011480556
Saved in:
9
Value co-creation between firms and customers : the role of big data-based cooperative assets
Xie, Kang
;
Wu, Yao
;
Xiao, Jinghua
;
Hu, Qing
- In:
Information & management : the internat. journal of …
53
(
2016
)
8
,
pp. 1034-1048
Persistent link: https://www.econbiz.de/10011647583
Saved in:
10
The stakeholder management theory of CSR : a multidimensional approach in understanding customer identification and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 731-751
Persistent link: https://www.econbiz.de/10011606427
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