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~isPartOf:"International business and economics research journal"
~isPartOf:"Seoul journal of economics"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Innovation"
~subject:"Vergleich"
~type:"article"
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Search: subject_exact:"Nationalchina"
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Complaint management
Innovation
Vergleich
Taiwan
126
Dienstleistungsqualität
25
Service quality
25
Beziehungsmarketing
18
Relationship marketing
18
Customer satisfaction
15
Hotel industry
15
Hotellerie
15
Kundenzufriedenheit
15
Bank
12
Data envelopment analysis
12
Data-Envelopment-Analyse
12
Consumer behaviour
11
Konsumentenverhalten
11
Performance measurement
10
Performance-Messung
10
Financial services
8
Finanzdienstleistung
8
Profitability
8
Rentabilität
8
South Korea
8
Südkorea
8
China
7
AHP approach
6
AHP-Verfahren
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E-commerce
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Electronic Commerce
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Fuzzy sets
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Fuzzy-Set-Theorie
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Japan
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Reisevermittler
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Travel agency
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Unternehmenserfolg
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Balanced Scorecard
5
Balanced scorecard
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5
Tourismuswirtschaft
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13
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13
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1
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English
13
Author
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Lin, Wen-bao
2
Venezia, Chiulien C.
2
Venezia, Gerald
2
Bao, Yan
1
Cavico, Frank J.
1
Chang, Hung-fan
1
Chang, Jui-huang
1
Hsu, Chin-tien
1
Hsu, Meng-hui
1
Hu, Hsiu-hua
1
Huang, Bwo-nung
1
Lee, Wen-ruey
1
Luo, Chih-ming Arthur
1
Mujtaba, Bahaudin G.
1
Rosenberg, Nathan
1
Sohng, Soong-nark
1
Su, Chi-hung
1
Su, Ching-shu
1
Tsai, Chen-tsang Simon
1
Tu, Chiayu
1
Venezia, Chiulien Chuang
1
Yang, Chin-wei
1
Yang, Ching-Chow
1
Yang, Suechin
1
Yang, Szu-chi
1
Yang, Ya-hwei
1
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International business and economics research journal
Seoul journal of economics
The service industries journal
Technological forecasting & social change : an international journal
20
International journal of technology management : IJTM
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of business ethics : JOBE
7
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
Review of Pacific Basin financial markets and policies
5
Technology analysis & strategic management
5
The journal of business & industrial marketing
5
Innovation: organization & management : IOM
4
International journal of hospitality management
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of hospitality marketing & management
4
Management decision : MD
4
Management research review
4
Research policy : policy, management and economic studies of science, technology and innovation
4
The international journal of human resource management
4
Asian economic journal : journal of the East Asian Economic Association
3
International journal of services and standards
3
International journal of services technology and management
3
Journal of Asia Pacific business
3
Knowledge management research & practice : KMRP
3
Maritime policy and management : MPM
3
Service business
3
Taiwan's development experience : lessons on roles of government and market ; [papers presented at a conference held at Cornell Univ., Ithaca, New York on May 3 and 4, 1996]
3
Technology in society : an international journal
3
The journal of services marketing
3
Asia Pacific business review
2
Asia Pacific journal of management
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
2
Asia Pacific journal of marketing and logistics
2
Asian Pacific economic literature
2
Chinese management studies : CMS
2
Economic development and cultural change
2
Institutional competition between common law and civil law : theory and policy
2
International journal of business governance & ethics : IJBGE
2
International journal of contemporary hospitality management
2
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ECONIS (ZBW)
13
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13
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date (newest first)
date (oldest first)
1
Sources of innovation in developing economies : reflections on the Asian experience
Rosenberg, Nathan
- In:
Seoul journal of economics
26
(
2013
)
3
,
pp. 283-309
Persistent link: https://www.econbiz.de/10010202784
Saved in:
2
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
3
Civilization, national culture and ethical work climates : a comparative study of CPA firms in China and Taiwan
Venezia, Gerald
;
Venezia, Chiulien C.
;
Bao, Yan
- In:
International business and economics research journal
11
(
2012
)
10
,
pp. 1147-1153
Persistent link: https://www.econbiz.de/10009659268
Saved in:
4
Is ethics education necessary? : a comparative study of moral cognizance in Taiwan and the United States
Venezia, Chiulien C.
;
Venezia, Gerald
;
Cavico, Frank J.
; …
- In:
International business and economics research journal
10
(
2011
)
3
,
pp. 17-28
Persistent link: https://www.econbiz.de/10009312822
Saved in:
5
Mediating and moderating processes in the relation between problem customer perceptions and work-family conflict
Hu, Hsiu-hua
;
Hsu, Chin-tien
;
Lee, Wen-ruey
;
Chang, …
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1365-1380
Persistent link: https://www.econbiz.de/10009154339
Saved in:
6
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
7
Relevant factors that affect service recovery performance
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 891-910
Persistent link: https://www.econbiz.de/10003993299
Saved in:
8
Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi
;
Tu, Chiayu
;
Yang, Suechin
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
Saved in:
9
Service failures and recovery strategies of chain restaurants in Taiwan
Tsai, Chen-tsang Simon
;
Su, Ching-shu
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1779-1796
Persistent link: https://www.econbiz.de/10003930745
Saved in:
10
Are female accountants more ethical than male accountants : a comparative study between the US and Taiwan
Venezia, Chiulien Chuang
- In:
International business and economics research journal
7
(
2008
)
4
,
pp. 1-10
Persistent link: https://www.econbiz.de/10003732440
Saved in:
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