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~isPartOf:"International journal of business and economics"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Emotion"
~subject:"Kabelfernsehen"
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Search: subject_exact:"Kundendienst"
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Emotion
Kabelfernsehen
Customer service
89
Kundenservice
89
Dienstleistungsqualität
53
Service quality
53
Customer satisfaction
52
Kundenzufriedenheit
52
Beziehungsmarketing
49
Relationship marketing
49
Consumer behaviour
38
Konsumentenverhalten
38
Beschwerdemanagement
26
Complaint management
26
Dienstleistungssektor
14
Service industry
14
Service recovery
13
Service failure
9
Service encounter
8
Arbeitsverhalten
7
Arbeitszufriedenheit
7
Customer experience
7
Job satisfaction
7
Salespeople
7
Verkaufspersonal
7
Viral marketing
7
Virales Marketing
7
Work behaviour
7
Customer integration
6
Kundenintegration
6
Einzelhandel
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Retail trade
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5
Roboter
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Arbeitskräfte
4
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Haberern, Lauren
2
Abney, Alexandra K.
1
Barnes, Donald C.
1
Beeler-Connelly, Lisa L.
1
Biraglia, Alessandro
1
Caruelle, Delphine
1
Chaker, Nawar N.
1
Coleman, Linda Jane
1
Collier, Joel E.
1
Delpechitre, Duleeep
1
Fennell, Patrick
1
Folse, Judith Anne Garretson
1
Gerrath, Maximilian H. E. E.
1
Gustafsson, Anders
1
Hepworth, Adam
1
Lastner, Matthew M.
1
Lee, Na Young
1
Lervik-Olsen, Line
1
Mafael, Alexander
1
Mangus, Stephanie M.
1
Pelletier, Mark J.
1
Shams, Poja
1
Ulqinaku, Aulona
1
Zablah, Alex R.
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International journal of business and economics
Journal of business research : JBR
Managing service quality : MSQ ; an international journal
International journal of hospitality management
14
Journal of retailing and consumer services
12
The journal of services marketing
9
International journal of contemporary hospitality management
7
Academy of Management journal : AMJ
5
Journal of service theory and practice : JSTP
5
Psychology & marketing
5
Journal of service management
4
Journal of service research
4
Journal of service research : JSR
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Personnel psychology : a journal of applied research
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Interaktionen im Dienstleistungsbereich
2
International journal of quality and service sciences
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of hospitality marketing & management
2
Journal of management : JOM
2
Journal of service theory and practice
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Markenkommunikation und Beziehungsmarketing
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
The Cornell hospitality quarterly
2
The service industries journal
2
Tourism management perspectives : TMP
2
A Research Agenda for Service Marketing
1
Administrative Sciences : open access journal
1
Advertising and communication : proceedings 4th International Conference on Research in Advertising (ICORIA), Saarland University, June 2 - 4, 2005, Saarbruecken
1
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Applying predictive analytics within the service sector
1
Asia Pacific journal of management
1
Asia-Pacific journal of business administration
1
Australasian marketing journal
1
Baltic journal of management : BJM
1
Business horizons
1
Cogent business & management
1
Competitive advantage : strategies, management and performance
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ECONIS (ZBW)
8
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date (oldest first)
1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
Service failures in times of crisis : an analysis of eWOM emotionality
Gerrath, Maximilian H. E. E.
;
Mafael, Alexander
; …
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013468762
Saved in:
3
Feeling anxious : the dark side of checkout charity solicitations
Hepworth, Adam
;
Lee, Na Young
;
Zablah, Alex R.
- In:
Journal of business research : JBR
136
(
2021
),
pp. 330-342
Persistent link: https://www.econbiz.de/10012663208
Saved in:
4
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
5
Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Delpechitre, Duleeep
;
Beeler-Connelly, Lisa L.
;
Chaker, …
- In:
Journal of business research : JBR
92
(
2018
),
pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
Saved in:
6
Not so flexible cable
Haberern, Lauren
;
Coleman, Linda Jane
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 269-272
Persistent link: https://www.econbiz.de/10011973047
Saved in:
7
Cable me not
Haberern, Lauren
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10011974039
Saved in:
8
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
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