//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of business and economics"
~isPartOf:"Manufacturing & service operations management : M & SOM"
~isPartOf:"Services marketing quarterly"
~subject:"Cable television"
~subject:"Dienstleistungsmarketing"
~subject:"Emotion"
~subject:"Konsumentenverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundendienst"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Cable television
Dienstleistungsmarketing
Emotion
Konsumentenverhalten
Customer service
37
Kundenservice
37
Beziehungsmarketing
22
Dienstleistungsqualität
22
Relationship marketing
22
Service quality
22
Consumer behaviour
21
Customer satisfaction
21
Kundenzufriedenheit
21
USA
8
United States
8
customer service
7
Beschwerdemanagement
6
Complaint management
6
Services marketing
4
Arbeitszufriedenheit
3
Call centre
3
Callcenter
3
Einzelhandel
3
Job satisfaction
3
Retail trade
3
Automotive services industry
2
Bank employees
2
Bankberufe
2
Dienstleistungsmanagement
2
Dienstleistungssektor
2
Hotel industry
2
Hotellerie
2
Kabelfernsehen
2
Kfz-Gewerbe
2
Marketing management
2
Marketingmanagement
2
Quality management
2
Qualitätsmanagement
2
Queueing theory
2
Service industry
2
more ...
less ...
Online availability
All
Undetermined
9
Free
1
Type of publication
All
Article
27
Type of publication (narrower categories)
All
Article in journal
27
Aufsatz in Zeitschrift
27
Language
All
English
27
Author
All
Haberern, Lauren
2
Kumar, Anuj
2
Rafaeli, Anat
2
Aguirre-Rodriguez, Alexandra
1
Altman, Daniel
1
Ashtar, Shelly
1
Balachandran, Indra
1
Bavalur, Amulya Sai
1
Bish, Rachael
1
Bitran, Gabriel R.
1
Boveda-Lambie, Adriana
1
Capella, Michael L.
1
Casidy, Riza
1
Clouse, Shawn F.
1
Coleman, Linda Jane
1
Droms, Courtney M.
1
Ferrer, Juan-Carlos
1
Guan, Xinhua
1
Heinonen, Johanna
1
Jerath, Kinshuk
1
Julian, Craig C.
1
Khantimirov, Denis
1
Kinard, Brian R.
1
Kinard, Jerry L.
1
Kokko, Teemu
1
Koku, Paul Sergius
1
Kurnia, Pepey Riawati
1
Mattila, Anna S.
1
Mena, Miguela
1
Mohd. Haniff Jedin
1
Montoya, Detra Y.
1
Mäki, Marko
1
Nair, Meeta
1
Netessine, Serguei
1
Olivares, Marcelo
1
Paswan, Audhesh
1
Quach, Sara
1
Rocha e Oliveira, Paulo
1
Roswinanto, Widyarso
1
Shin, Hyunju
1
more ...
less ...
Published in...
All
International journal of business and economics
Manufacturing & service operations management : M & SOM
Services marketing quarterly
Journal of retailing and consumer services
48
International journal of hospitality management
40
The journal of services marketing
39
Journal of business research : JBR
27
International journal of contemporary hospitality management
17
Psychology & marketing
15
Journal of hospitality marketing & management
12
Journal of service research
12
Journal of service research : JSR
11
Journal of service management
10
Journal of service theory and practice
9
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
Gabler Edition Wissenschaft
7
International journal of consumer studies
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Service business
7
International journal of quality and service sciences
6
Journal of air transport management
6
The service industries journal
6
Academy of Management journal : AMJ
5
Cogent business & management
5
European journal of marketing
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
The Cornell hospitality quarterly
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Business horizons
4
Ilmenauer Schriften zur Betriebswirtschaftslehre
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
more ...
less ...
Source
All
ECONIS (ZBW)
27
Showing
1
-
10
of
27
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
When culturally adaptive service behaviors affect customer satisfaction in shared ethnicity service encounters
Aguirre-Rodriguez, Alexandra
;
Boveda-Lambie, Adriana
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 277-293
Persistent link: https://www.econbiz.de/10013352802
Saved in:
3
Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers
Altman, Daniel
;
Yom-Tov, Galit B.
;
Olivares, Marcelo
; …
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 854-875
Persistent link: https://www.econbiz.de/10012627394
Saved in:
4
Marketing mix elements and customer service satisfaction : empirical evidence in the Malaysia edutainment theme park industry
Mohd. Haniff Jedin
;
Balachandran, Indra
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 93-107
Persistent link: https://www.econbiz.de/10012607285
Saved in:
5
Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M.
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10012179186
Saved in:
6
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
7
Scoring more after service failures : why do customers overclaim?
Khantimirov, Denis
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 124-139
Persistent link: https://www.econbiz.de/10011859504
Saved in:
8
Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.
;
Stan, Simona
;
Clouse, Shawn F.
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
Saved in:
9
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
10
Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->