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~isPartOf:"International journal of business and economics"
~isPartOf:"Manufacturing & service operations management : M & SOM"
~subject:"Cable television"
~subject:"Dienstleistungsmarketing"
~subject:"Emotion"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kundendienst"
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Cable television
Dienstleistungsmarketing
Emotion
Konsumentenverhalten
Customer service
17
Kundenservice
17
Beziehungsmarketing
13
Relationship marketing
13
Customer satisfaction
10
Dienstleistungsqualität
10
Kundenzufriedenheit
10
Service quality
10
Consumer behaviour
8
customer service
6
Call centre
3
Callcenter
3
Hotel industry
2
Hotellerie
2
Kabelfernsehen
2
Quality management
2
Qualitätsmanagement
2
Queueing theory
2
Services marketing
2
Warteschlangentheorie
2
marketing
2
service operations
2
Advertising
1
Agency theory
1
Air passenger transport
1
Air transport
1
Airline
1
Airport
1
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Brand image
1
Brand management
1
Competition
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Complaint management
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Contract
1
Customer value
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Dienstleistungsmanagement
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Article
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11
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11
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English
11
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Haberern, Lauren
2
Kumar, Anuj
2
Altman, Daniel
1
Ashtar, Shelly
1
Bish, Rachael
1
Bitran, Gabriel R.
1
Coleman, Linda Jane
1
Ferrer, Juan-Carlos
1
Guan, Xinhua
1
Jerath, Kinshuk
1
Mena, Miguela
1
Netessine, Serguei
1
Olivares, Marcelo
1
Rafaeli, Anat
1
Rocha e Oliveira, Paulo
1
Sweet, Tia
1
Telang, Rahul
1
Weerapon Thongma
1
Yom-Tov, Galit B.
1
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International journal of business and economics
Manufacturing & service operations management : M & SOM
Journal of retailing and consumer services
48
International journal of hospitality management
40
The journal of services marketing
39
Journal of business research : JBR
27
International journal of contemporary hospitality management
17
Services marketing quarterly
16
Psychology & marketing
15
Journal of hospitality marketing & management
12
Journal of service research
12
Journal of service research : JSR
11
Journal of service management
10
Journal of service theory and practice
9
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
Gabler Edition Wissenschaft
7
International journal of consumer studies
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Service business
7
International journal of quality and service sciences
6
Journal of air transport management
6
The service industries journal
6
Academy of Management journal : AMJ
5
Cogent business & management
5
European journal of marketing
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
The Cornell hospitality quarterly
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Business horizons
4
Ilmenauer Schriften zur Betriebswirtschaftslehre
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
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ECONIS (ZBW)
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1
Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers
Altman, Daniel
;
Yom-Tov, Galit B.
;
Olivares, Marcelo
; …
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 854-875
Persistent link: https://www.econbiz.de/10012627394
Saved in:
2
Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
3
My Soul Shoe* store story : poor product repair and customer service experience
Sweet, Tia
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 233-239
Persistent link: https://www.econbiz.de/10011971511
Saved in:
4
Hotel shuttle service fails to get the customer to the airport on time
Weerapon Thongma
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 241-247
Persistent link: https://www.econbiz.de/10011971515
Saved in:
5
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
Saved in:
6
Not so flexible cable
Haberern, Lauren
;
Coleman, Linda Jane
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 269-272
Persistent link: https://www.econbiz.de/10011973047
Saved in:
7
Cable me not
Haberern, Lauren
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10011974039
Saved in:
8
The challenge to focus on customer needs
Guan, Xinhua
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 335-339
Persistent link: https://www.econbiz.de/10011974053
Saved in:
9
An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
- In:
Manufacturing & service operations management : M & SOM
17
(
2015
)
3
,
pp. 368-383
Persistent link: https://www.econbiz.de/10011307925
Saved in:
10
Product customization and customer service costs : an empirical analysis
Kumar, Anuj
;
Telang, Rahul
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10009259970
Saved in:
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