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~isPartOf:"International journal of business and globalisation : IJBG"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Services marketing quarterly"
~isPartOf:"The service industries journal"
~isPartOf:"Working paper / World Institute for Development Economics Research"
~subject:"Customer satisfaction"
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Customer satisfaction
Measurement
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Poverty
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32
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24
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Carrión, Gabriel Cepeda
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International journal of business and globalisation : IJBG
Journal of business research : JBR
Services marketing quarterly
The service industries journal
Working paper / World Institute for Development Economics Research
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
17
Journal of retailing and consumer services
12
Total quality management & business excellence
10
International journal of productivity and quality management : IJPQM
9
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Quality management journal : QMJ
6
SpringerLink / Bücher
6
The TQM journal : the international review of organizational improvement
6
Gabler Edition Wissenschaft
5
International journal of contemporary hospitality management
5
International journal of hospitality management
5
International journal of market research
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
The journal of services marketing
5
International journal of services and operations management
4
Journal of air transport management
4
Modern analysis of customer surveys : with applications using R
4
Tourism management : research, policies, practice
4
International journal of quality & reliability management
3
International journal of quality and service sciences
3
International journal of services, economics and management
3
Journal of marketing management : MM
3
Journal of service management
3
Journal of targeting, measurement and analysis for marketing
3
Journal of travel and tourism marketing
3
Journal of vacation marketing : an international journal
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Managing service quality : MSQ ; an international journal
3
Metamorphosis : a journal of management research
3
Passauer Diskussionspapiere
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Schriftenreihe Wirtschaftsinformatik : Diskussionsbeitrag ...
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
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Tourism management perspectives : TMP
3
Berichte zum Generic-Management
2
Decision
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Electronic commerce research
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ECONIS (ZBW)
24
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1
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
2
Literature review of service quality concepts, models and scales
Prabhu, Sandeep
- In:
International journal of business and globalisation : IJBG
33
(
2023
)
1/2
,
pp. 76-93
Persistent link: https://www.econbiz.de/10014232688
Saved in:
3
The Drucker intangibles measurement system : an academic perspective
Crosby, Lawrence A.
;
Ghanbarpour, Tohid
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013492788
Saved in:
4
Need of measuring service quality in hospitality education : a conceptual framework
Ghosh, Pratik
;
Jhamb, Deepika
- In:
International journal of business and globalisation : IJBG
32
(
2022
)
2/3
,
pp. 206-222
Persistent link: https://www.econbiz.de/10014232552
Saved in:
5
Customer mindset metrics : a systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods
Baehre, Sven
;
O'Dwyer, Michele
;
O'Malley, Lisa
;
Story, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 353-362
Persistent link: https://www.econbiz.de/10013325614
Saved in:
6
A Rasch analysis of service performance in a tourism context
Brush, Gregory J.
;
Soutar, Geoffrey N.
- In:
Journal of business research : JBR
139
(
2022
),
pp. 338-353
Persistent link: https://www.econbiz.de/10013194445
Saved in:
7
Leveraging non-respondent data in customer satisfaction modeling
Zihayat, Morteza
;
Ayanso, Anteneh
;
Davoudi, Heidar
; …
- In:
Journal of business research : JBR
135
(
2021
),
pp. 112-126
Persistent link: https://www.econbiz.de/10012643990
Saved in:
8
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
9
Service quality expectations in the fitness center context : a validation of the expectations component of the SERVQUAL scale in Greece
Peitzika, Eirini
;
Chatzi, Sofia
;
Kissa, Dimitra
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 89-104
Persistent link: https://www.econbiz.de/10012256931
Saved in:
10
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
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