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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~subject:"Tourism industry"
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Tourism industry
Beschwerdemanagement
86
Complaint management
86
Dienstleistungsqualität
64
Service quality
64
Customer satisfaction
49
Kundenzufriedenheit
49
Consumer behaviour
44
Konsumentenverhalten
44
Beziehungsmarketing
40
Relationship marketing
40
Customer service
21
Kundenservice
21
Service recovery
20
Service failure
19
Emotion
14
Gastronomie
13
Restaurant industry
13
Gastgewerbe
10
Hospitality industry
10
Hotel industry
10
Hotellerie
10
USA
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United States
9
China
8
Dienstleistungssektor
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Service industry
8
Viral marketing
8
Virales Marketing
8
Mobile communications
6
Mobilkommunikation
6
Service recovery performance
6
Tourismuswirtschaft
6
Gerechtigkeit
5
Justice
5
Comparison
4
Service failures
4
Vergleich
4
Airbnb
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Arbeitszufriedenheit
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Akarsu, Tugra Nazlil
1
Choi, Youngsoo
1
Foroudi, Pantea
1
Gong, Jin-Hong
1
Guan, Xin-Hua
1
Guo, Xiaoshu
1
Kim, Hyunsu
1
Kim, Song Ee
1
Law, Chun Hung Roberts
1
Lehto, Xinran Y.
1
Liang, Sai
1
Marvi, Reza
1
Olson, Eric
1
Peng, Jia-Min
1
Ro, Heejung
1
So, Kevin Kam Fung
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Xie, Li-Shan
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Ye, Qiang
1
Zhang, Yan
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International journal of consumer studies
International journal of contemporary hospitality management
International journal of hospitality management
Journal of hospitality marketing & management
2
Tourism management perspectives : TMP
2
Advances in tourism destination marketing
1
Journal of business research : JBR
1
Journal of service management
1
Management und Unternehmenskultur : Schriftenreihe der Europäischen Akademie Bozen
1
Managing service quality : MSQ ; an international journal
1
Neue Entwicklungslinien im Dienstleistungsmarketing
1
Schriftenreihe im Tourismus : Beiträge zu Themen der Tourismuswirtschaft
1
Social Web im Tourismus : Strategien - Konzepte - Einsatzfelder
1
The journal of services marketing
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Tourism management : research, policies, practice
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ECONIS (ZBW)
6
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1
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
2
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
3
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
4
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
5
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
6
The voice of touristis with mobility disabilities : insights from online customer complaint websites
Kim, Song Ee
;
Lehto, Xinran Y.
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 451-476
Persistent link: https://www.econbiz.de/10009545478
Saved in:
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