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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~subject:"USA"
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Search: subject_exact:"Customer complaints"
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USA
Beschwerdemanagement
86
Complaint management
86
Dienstleistungsqualität
64
Service quality
64
Customer satisfaction
49
Kundenzufriedenheit
49
Consumer behaviour
44
Konsumentenverhalten
44
Beziehungsmarketing
40
Relationship marketing
40
Customer service
21
Kundenservice
21
Service recovery
20
Service failure
19
Emotion
14
Gastronomie
13
Restaurant industry
13
Gastgewerbe
10
Hospitality industry
10
Hotel industry
10
Hotellerie
10
United States
9
China
8
Dienstleistungssektor
8
Service industry
8
Viral marketing
8
Virales Marketing
8
Mobile communications
6
Mobilkommunikation
6
Service recovery performance
6
Tourism industry
6
Tourismuswirtschaft
6
Gerechtigkeit
5
Justice
5
Comparison
4
Service failures
4
Vergleich
4
Airbnb
3
Arbeitszufriedenheit
3
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Article
9
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9
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9
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English
9
Author
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Jang, Soocheong
2
Ro, Heejung
2
Adler, Howard
1
Au, Norman
1
Bunker, Matthew P.
1
Cai, Liping A.
1
Choi, Youngsoo
1
Ekiz, Erdogan H.
1
Ha, Jooyeon
1
Karande, Kiran
1
Kwon, SoYeon
1
Magnini, Vincent P.
1
Mattila, Anna S.
1
Miao, Li
1
Olson, Eric
1
Wei, Wei
1
Wong, June
1
Yang, Wan
1
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Published in...
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International journal of consumer studies
International journal of contemporary hospitality management
International journal of hospitality management
The journal of services marketing
6
Journal of retailing and consumer services
4
Journal of service research : JSR
4
Services marketing quarterly
4
Journal of air transport management
3
Journal of business ethics : JOBE
2
Journal of business research : JBR
2
Journal of hospitality marketing & management
2
Journal of marketing
2
Journal of the Academy of Marketing Science
2
NBER working paper series
2
Psychology & marketing
2
The service industries journal
2
Working paper / National Bureau of Economic Research, Inc.
2
Beiträge der Hochschule Pforzheim
1
Business strategies : types, benefits and effects on firm performance
1
Corporate reputation review : an international journal
1
Frontiers of business research in China : selected publications from Chinese universities
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
International journal of accounting and information management
1
International journal of advertising : the quarterly review of marketing communications
1
International journal of integrated supply management : IJISM
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal for perspectives of economic, political and social integration : journal for mental changes : the journal of John Paul II Catholic University of Lublin, Scientific Society KUL (Towarzystwo Naukowe KUL)
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of financial and quantitative analysis : JFQA
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international marketing
1
Journal of internet commerce
1
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
1
Journal of marketing management : MM
1
Journal of marketing theory and practice : JMTP
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of retailing
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
9
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9
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date (oldest first)
1
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
2
Customer opportunistic complaints management : a critical incident approach
Ro, Heejung
;
Wong, June
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 419-427
Persistent link: https://www.econbiz.de/10009503300
Saved in:
3
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
4
Effects of compensation for service recovery : from the equity theory perspective
Kwon, SoYeon
;
Jang, Soocheong
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1235-1243
Persistent link: https://www.econbiz.de/10009567530
Saved in:
5
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
Saved in:
6
Comparing Chinese and American attitudes towards complaining
Ekiz, Erdogan H.
;
Au, Norman
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 327-343
Persistent link: https://www.econbiz.de/10009157090
Saved in:
7
The influences of transaction history and thank you statements in service recovery
Magnini, Vincent P.
;
Karande, Kiran
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 540-546
Persistent link: https://www.econbiz.de/10003875740
Saved in:
8
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
9
The importance of understanding different complaint themes' impact on commitment
Bunker, Matthew P.
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 628-632
Persistent link: https://www.econbiz.de/10003781889
Saved in:
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