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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of services, economics and management"
~subject:"Customer satisfaction"
~subject:"emotions"
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Customer satisfaction
emotions
Emotion
83
Consumer behaviour
58
Konsumentenverhalten
58
Dienstleistungsqualität
21
Service quality
21
Kundenzufriedenheit
17
Hotel industry
16
Hotellerie
16
Gastronomie
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Restaurant industry
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Arbeitsverhalten
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Stress
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Tourism employees
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Tourismusberufe
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Work behaviour
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Work stress
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Arbeitszufriedenheit
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Job satisfaction
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Beziehungsmarketing
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Relationship marketing
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Customer service
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Emotional exhaustion
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Kundenservice
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Social Web
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Brand management
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Intelligenz
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Markenführung
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Online retailing
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Online-Handel
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Personality psychology
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Persönlichkeitspsychologie
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Workforce
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Brand image
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Cognition
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22
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Han, Heesup
2
Jani, Dev
2
Ladhari, Riadh
2
Alnawas, Ibrahim
1
Amorim, Inês Pessoa de
1
Aparicio-Valverde, Mireia
1
Baloglu, Seyhmus
1
Bendle, Lawrence J.
1
Bennett, Keri
1
Busser, James
1
Choi, Dooyoung
1
Eloy, Sara
1
Fong, Lawrence Hoc Nang
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Gong, Jin-Hong
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Guan, Xin-Hua
1
Guerreiro, João Pedro Silva Martins
1
Hanks, Lydia
1
Hartono, Markus
1
Hemsley-Brown, Jane
1
Hwang, Johye
1
Hwang, Joyce Hyunjoo
1
Høgevold, Nils
1
Im, Soo Yeon
1
Jhamb, Deepika
1
Kampani, Nidhi
1
Kasambala, Josephine
1
Kempen, Elizabeth
1
Kim, Do Yuon
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Kincaid, Clark
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Lee, Ha Kyung
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Lee, Hye Eun
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Liu, Qing
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Loureiro, Sandra Maria Correia
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1
Mahapatra, Sabita
1
Mao, Zhenxing
1
Massa, Elodie
1
Mishra, Abhishek
1
Otero-Neira, Carmen
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Published in...
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International journal of consumer studies
International journal of contemporary hospitality management
International journal of services, economics and management
International journal of hospitality management
51
Journal of business research : JBR
26
Journal of travel and tourism marketing
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Journal of retailing and consumer services
23
Journal of hospitality marketing & management
22
The journal of services marketing
19
Psychology & marketing
15
Tourism management : research, policies, practice
13
Tourism management perspectives : TMP
13
The service industries journal
12
Services marketing quarterly
10
Games
9
Human relations : towards the integration of the social sciences
9
Journal of service research : JSR
9
Service business
9
Discussion paper / Tinbergen Institute
8
Discussion paper series / IZA
8
Journal of marketing management : MM
8
Journal of service theory and practice : JSTP
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Entrepreneurship theory and practice : ET&P
7
European journal of marketing : EJM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
CESifo working papers
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of behavioral decision making
6
Journal of service research
6
Journal of the Academy of Marketing Science
6
Administrative Sciences : open access journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of management : JOM
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Journal of service management
5
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ECONIS (ZBW)
22
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1
Tourist personality, value co-creation, and emotional well-being
Uslu, Abdullah
;
Tosun, Petek
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014465867
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
4
Mood management through metaverse enhancing life satisfaction
Choi, Dooyoung
;
Lee, Ha Kyung
;
Kim, Do Yuon
- In:
International journal of consumer studies
47
(
2023
)
4
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10014326050
Saved in:
5
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
6
Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu
;
Ladhari, Riadh
;
Massa, Elodie
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
Saved in:
7
How augmented reality media richness influences consumer behaviour
Amorim, Inês Pessoa de
;
Guerreiro, João Pedro Silva …
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2351-2366
Persistent link: https://www.econbiz.de/10013412497
Saved in:
8
"Crying over spilt milk?" : effect of post-consumption dissonance on coping behaviour for online purchases
Mahapatra, Sabita
;
Mishra, Abhishek
- In:
International journal of consumer studies
46
(
2022
)
3
,
pp. 1035-1054
Persistent link: https://www.econbiz.de/10013177056
Saved in:
9
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
10
Effect of conflict and emotions on perceptions of social loafing in groups
Satvir Singh
;
Zhu, Min
;
Wang, Huaqing
- In:
International journal of services, economics and management
9
(
2018
)
1
,
pp. 77-94
Persistent link: https://www.econbiz.de/10011971919
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