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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Customer satisfaction"
~subject:"emotions"
~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
emotions
Emotion
85
Consumer behaviour
69
Konsumentenverhalten
69
Kundenzufriedenheit
16
Beziehungsmarketing
14
Brand management
14
Markenführung
14
Relationship marketing
14
Personality psychology
10
Persönlichkeitspsychologie
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Dienstleistungsqualität
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Service quality
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Einzelhandel
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Retail trade
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Cognition
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Online-Handel
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Advertising effects
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emotion
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Bibliometrics
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Aufsatz in Zeitschrift
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Loureiro, Sandra Maria Correia
3
Koo, Dong-mo
2
Ribeiro, Lara
2
Amorim, Inês Pessoa de
1
Anitsal, Ismet
1
Anitsal, Melek Meral
1
Anitsal, Selin
1
Arens, Zachary G.
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Bitner, Mary Jo
1
Bolton, Ruth N.
1
Brown, Stephen Walter
1
Choi, Dooyoung
1
Eloy, Sara
1
Gallan, Andrew S.
1
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1
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1
Gustafsson, Anders
1
Hagtvedt, Henrik
1
Hartono, Markus
1
Itoo, Murtaza Hassan
1
Jarvis, Cheryl Burke
1
Jhamb, Deepika
1
Kampani, Nidhi
1
Kasambala, Josephine
1
Kempen, Elizabeth
1
Kim, Do Yuon
1
Kleijnen, Mirella H. P.
1
Koo, Dong-Mo
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Kranzbühler, Anne-Madeleine
1
Kumar, V.
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Ladhari, Riadh
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Lee, Ha Kyung
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Luo, Jieqiong
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Mishra, Abhishek
1
Pandarum, Reena
1
Pansari, Anita
1
Park, Jeong Eun
1
Park, Minsook
1
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International journal of consumer studies
International journal of services, economics and management
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of the Academy of Marketing Science
International journal of hospitality management
51
Journal of business research : JBR
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of travel and tourism marketing
24
Journal of retailing and consumer services
23
Journal of hospitality marketing & management
22
The journal of services marketing
19
Psychology & marketing
15
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
The service industries journal
13
Tourism management : research, policies, practice
13
Services marketing quarterly
10
Games
9
Human relations : towards the integration of the social sciences
9
Journal of service research : JSR
9
Service business
9
Journal of marketing management : MM
8
Journal of service theory and practice : JSTP
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Entrepreneurship theory and practice : ET&P
7
European journal of marketing : EJM
7
Journal of behavioral decision making
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of service research
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
Journal of Asian finance, economics and business : JAFEB
6
Administrative Sciences : open access journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of management : JOM
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Organization : the interdisciplinary journal of organization, theory and society
5
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ECONIS (ZBW)
22
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1
Tourist personality, value co-creation, and emotional well-being
Uslu, Abdullah
;
Tosun, Petek
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014465867
Saved in:
2
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
3
Mood management through metaverse enhancing life satisfaction
Choi, Dooyoung
;
Lee, Ha Kyung
;
Kim, Do Yuon
- In:
International journal of consumer studies
47
(
2023
)
4
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10014326050
Saved in:
4
"Crying over spilt milk?" : effect of post-consumption dissonance on coping behaviour for online purchases
Mahapatra, Sabita
;
Mishra, Abhishek
- In:
International journal of consumer studies
46
(
2022
)
3
,
pp. 1035-1054
Persistent link: https://www.econbiz.de/10013177056
Saved in:
5
How augmented reality media richness influences consumer behaviour
Amorim, Inês Pessoa de
;
Guerreiro, João Pedro Silva …
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2351-2366
Persistent link: https://www.econbiz.de/10013412497
Saved in:
6
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
7
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
8
Beyond valence : a meta-analysis of discrete emotions in firm-customer encounters
Kranzbühler, Anne-Madeleine
;
Zerres, Alfred
;
Kleijnen, …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 478-498
Persistent link: https://www.econbiz.de/10012290967
Saved in:
9
Is your business sustainable? : a sentiment analysis of air passengers of top 10 US-based airlines
Anitsal, Melek Meral
;
Anitsal, Ismet
;
Anitsal, Selin
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
1
,
pp. 25-41
Persistent link: https://www.econbiz.de/10012257880
Saved in:
10
Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty : an empirical study in the h...
Rather, Raouf Ahmad
;
Shehnaz Tehseen
;
Itoo, Murtaza Hassan
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 196-217
Persistent link: https://www.econbiz.de/10012257893
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