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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of service research"
~isPartOf:"Psychology & marketing"
~subject:"Customer satisfaction"
~subject:"emotions"
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Customer satisfaction
emotions
Emotion
134
Consumer behaviour
95
Konsumentenverhalten
95
Kundenzufriedenheit
19
Beziehungsmarketing
16
Relationship marketing
16
Dienstleistungsqualität
15
Service quality
15
Personality psychology
12
Persönlichkeitspsychologie
12
Advertising effects
11
Brand image
11
Markenimage
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Werbewirkung
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Brand
10
Brand management
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Cognition
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Customer service
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Markenartikel
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Artificial intelligence
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Werbung
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Online-Handel
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31
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31
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Lunardo, Renaud
2
Amorim, Inês Pessoa de
1
Anaza, Nwamaka A.
1
Augusto, Mário Gomes
1
Aurier, Philippe
1
Bachrach, Daniel G.
1
Baker, Thomas L.
1
Ball, Joan P.
1
Belanche, Daniel
1
Breitsohl, Jan
1
Casaló, Luis V.
1
Chi, Nai-Wen
1
Choi, Dooyoung
1
Chrissikopoulos, Vassilios
1
Corfman, Kim P.
1
Cusin, Julien
1
Das, Gopal
1
De Saille, Stevienna
1
Dose, David
1
Eloy, Sara
1
Fanjul, María Luisa
1
Filieri, Raffaele
1
Flacandji, Michaël
1
Flavián Blanco, Carlos
1
Giannakos, Michail N.
1
Gremler, Dwayne D.
1
Grimes, Anthony
1
Guerreiro, João Pedro Silva Martins
1
Guintcheva, Guergana
1
Hartono, Markus
1
Hosseinpour, Masoumeh
1
Jaramillo, Susana
1
Jhamb, Deepika
1
Johnson, Samuel
1
Kampani, Nidhi
1
Kasambala, Josephine
1
Kempen, Elizabeth
1
Kim, Do Yuon
1
King, Karen Whitehill
1
Kipnis, Eva
1
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International journal of consumer studies
International journal of services, economics and management
Journal of service research
Psychology & marketing
International journal of hospitality management
51
Journal of business research : JBR
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of travel and tourism marketing
24
Journal of retailing and consumer services
23
Journal of hospitality marketing & management
22
The journal of services marketing
19
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
The service industries journal
13
Tourism management : research, policies, practice
13
Services marketing quarterly
10
Discussion paper series / IZA
9
Games
9
Human relations : towards the integration of the social sciences
9
Journal of service research : JSR
9
Service business
9
Discussion paper / Tinbergen Institute
8
Journal of marketing management : MM
8
Journal of service theory and practice : JSTP
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Entrepreneurship theory and practice : ET&P
7
European journal of marketing : EJM
7
Journal of behavioral decision making
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
CESifo working papers
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of the Academy of Marketing Science
6
Administrative Sciences : open access journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of management : JOM
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Journal of service management
5
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ECONIS (ZBW)
31
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11
Value dimensions of gamification and their influence on brand loyalty and word-of-mouth : relationships and combinations with satisfaction and brand love
Torres, Pedro M.
;
Augusto, Mário Gomes
;
Neves, Cristiana
- In:
Psychology & marketing
39
(
2022
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10012796060
Saved in:
12
Consumer cynicism in service failures
Tran, Hai-Anh
;
Strizhakova, Yuliya
;
Usrey, Bryan
; …
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 346-359
Persistent link: https://www.econbiz.de/10012796107
Saved in:
13
"Crying over spilt milk?" : effect of post-consumption dissonance on coping behaviour for online purchases
Mahapatra, Sabita
;
Mishra, Abhishek
- In:
International journal of consumer studies
46
(
2022
)
3
,
pp. 1035-1054
Persistent link: https://www.econbiz.de/10013177056
Saved in:
14
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
15
Can (A)I give you a ride? : development and validation of the cruise framework for autonomous vehicle services
Osburg, Victoria-Sophie
;
Yoganathan, Vignesh
;
Kunz, …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 630-648
Persistent link: https://www.econbiz.de/10013396026
Saved in:
16
How augmented reality media richness influences consumer behaviour
Amorim, Inês Pessoa de
;
Guerreiro, João Pedro Silva …
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2351-2366
Persistent link: https://www.econbiz.de/10013412497
Saved in:
17
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
18
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
19
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
20
Emotion cycles in services : emotional contagion and emotional labor effects
Liu, Xiao-Yu
;
Chi, Nai-Wen
;
Gremler, Dwayne D.
- In:
Journal of service research
22
(
2019
)
3
,
pp. 285-300
Persistent link: https://www.econbiz.de/10012126410
Saved in:
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