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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of services, economics and management"
~subject:"Customer satisfaction"
~subject:"Relationship marketing"
~subject:"emotions"
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Customer satisfaction
Relationship marketing
emotions
Emotion
35
Consumer behaviour
32
Konsumentenverhalten
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Bibliometrics
4
Bibliometrie
4
Brand management
4
Kundenzufriedenheit
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Amorim, Inês Pessoa de
1
Choi, Dooyoung
1
Eloy, Sara
1
Guerreiro, João Pedro Silva Martins
1
Hartono, Markus
1
Hemsley-Brown, Jane
1
Jhamb, Deepika
1
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Lee, Ha Kyung
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1
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1
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Satvir Singh
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Tan, Kay Chuan
1
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1
Tosun, Petek
1
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1
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1
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International journal of consumer studies
International journal of services, economics and management
International journal of hospitality management
74
Journal of business research : JBR
59
Journal of retailing and consumer services
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
29
The journal of services marketing
29
Journal of travel and tourism marketing
27
Journal of hospitality marketing & management
24
Psychology & marketing
19
The journal of brand management : an international journal
19
The service industries journal
19
Tourism management : research, policies, practice
17
Tourism management perspectives : TMP
16
International journal of contemporary hospitality management
15
The journal of product & brand management
15
Journal of marketing management : MM
14
European journal of marketing : EJM
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Journal of service research : JSR
13
Service business
13
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Journal of service theory and practice : JSTP
11
Services marketing quarterly
11
Journal of the Academy of Marketing Science
10
Discussion paper series / IZA
9
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Games
9
Human relations : towards the integration of the social sciences
9
Journal of service research
9
Administrative Sciences : open access journal
8
Discussion paper / Tinbergen Institute
8
International journal of market research
8
Journal of business ethics : JOBE
8
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
8
Journal of service management
8
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
8
The journal of business & industrial marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Asia Pacific journal of marketing and logistics
7
Entrepreneurship theory and practice : ET&P
7
Global business review
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ECONIS (ZBW)
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1
Tourist personality, value co-creation, and emotional well-being
Uslu, Abdullah
;
Tosun, Petek
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014465867
Saved in:
2
Antecedents and consequences of brand attachment : a literature review and research agenda
Hemsley-Brown, Jane
- In:
International journal of consumer studies
47
(
2023
)
2
,
pp. 611-628
Persistent link: https://www.econbiz.de/10014250599
Saved in:
3
Mood management through metaverse enhancing life satisfaction
Choi, Dooyoung
;
Lee, Ha Kyung
;
Kim, Do Yuon
- In:
International journal of consumer studies
47
(
2023
)
4
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10014326050
Saved in:
4
"Crying over spilt milk?" : effect of post-consumption dissonance on coping behaviour for online purchases
Mahapatra, Sabita
;
Mishra, Abhishek
- In:
International journal of consumer studies
46
(
2022
)
3
,
pp. 1035-1054
Persistent link: https://www.econbiz.de/10013177056
Saved in:
5
How augmented reality media richness influences consumer behaviour
Amorim, Inês Pessoa de
;
Guerreiro, João Pedro Silva …
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2351-2366
Persistent link: https://www.econbiz.de/10013412497
Saved in:
6
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
7
Effect of conflict and emotions on perceptions of social loafing in groups
Satvir Singh
;
Zhu, Min
;
Wang, Huaqing
- In:
International journal of services, economics and management
9
(
2018
)
1
,
pp. 77-94
Persistent link: https://www.econbiz.de/10011971919
Saved in:
8
Values, socially conscious behaviour and consumption emotions as predictors of Canadians' intent to buy fair trade products
Ladhari, Riadh
;
Tchetgna, Nina Michèle
- In:
International journal of consumer studies
41
(
2017
)
6
,
pp. 696-705
Persistent link: https://www.econbiz.de/10011823460
Saved in:
9
Determining female consumers' perceptions of garment fit, personal values and emotions when considering garment sizing
Kasambala, Josephine
;
Kempen, Elizabeth
;
Pandarum, Reena
- In:
International journal of consumer studies
40
(
2016
)
2
,
pp. 143-151
Persistent link: https://www.econbiz.de/10011488451
Saved in:
10
Applying Kansei Engineering, the Kano model and QFD to services
Hartono, Markus
;
Tan, Kay Chuan
;
Peacock, John Brian
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 256-274
Persistent link: https://www.econbiz.de/10010255099
Saved in:
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