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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of services, economics and management"
~subject:"Customer satisfaction"
~subject:"emotions"
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Search: subject_exact:"Gefühl"
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Customer satisfaction
emotions
Emotion
225
Consumer behaviour
106
Konsumentenverhalten
106
Dienstleistungsqualität
72
Service quality
72
Hotel industry
66
Hotellerie
66
Kundenzufriedenheit
66
Gastronomie
52
Restaurant industry
52
Beziehungsmarketing
44
Relationship marketing
44
Arbeitszufriedenheit
40
Job satisfaction
40
Arbeitsverhalten
37
Work behaviour
37
Tourism employees
36
Tourismusberufe
36
Stress
32
Work stress
32
Emotional labor
22
Customer service
21
Kundenservice
21
Emotions
19
Hospitality industry
19
Emotional exhaustion
17
Gastgewerbe
17
Hospital
17
Krankenhaus
17
Organizational behaviour
16
Personality psychology
16
Persönlichkeitspsychologie
16
Verhalten in Organisationen
16
Brand management
15
Markenführung
15
Arbeitskräfte
14
Arbeitspsychologie
14
Beschwerdemanagement
14
Complaint management
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67
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Han, Heesup
4
Guchait, Priyanko
3
Jang, Soocheong
3
Lee, Lindsey
3
Madera, Juan M.
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Bilgihan, Anil
2
Hanks, Lydia
2
Jani, Dev
2
Ladhari, Riadh
2
Mattila, Anna S.
2
Min, Hyounae
2
Qu, Hailin
2
Torres, Edwin N.
2
Tulucu, Fadime
2
Wu, Luorong
2
Aattila, Anna S.
1
Al-Ansi, Amr
1
Alnawas, Ibrahim
1
Aparicio-Valverde, Mireia
1
Back, Ki-joon
1
Back, Robin M.
1
Baloglu, Seyhmus
1
Barrett, Betsy
1
Beck, Jeffrey A.
1
Beiza, Alberto
1
Bendle, Lawrence J.
1
Bennett, Keri
1
Bianchi, Constanza
1
Brun, Isabelle
1
Brunner-Sperdin, Alexandra
1
Bufquin, Diego
1
Bujisic, Milos
1
Buonincontri, Piera
1
Busser, James
1
Cacho-Elizondo, Silvia
1
Caldeira, Ana
1
Carneiro, Maria João
1
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Published in...
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International journal of contemporary hospitality management
International journal of hospitality management
International journal of services, economics and management
Journal of business research : JBR
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of travel and tourism marketing
24
Journal of retailing and consumer services
23
Journal of hospitality marketing & management
22
The journal of services marketing
19
Psychology & marketing
15
Tourism management perspectives : TMP
14
The service industries journal
13
Tourism management : research, policies, practice
13
Services marketing quarterly
10
Discussion paper series / IZA
9
Games
9
Human relations : towards the integration of the social sciences
9
Journal of service research : JSR
9
Service business
9
Discussion paper / Tinbergen Institute
8
Journal of marketing management : MM
8
Journal of service theory and practice : JSTP
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Entrepreneurship theory and practice : ET&P
7
European journal of marketing : EJM
7
Journal of behavioral decision making
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of service research
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
CESifo working papers
6
International journal of consumer studies
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of the Academy of Marketing Science
6
Administrative Sciences : open access journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of management : JOM
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Journal of service management
5
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ECONIS (ZBW)
67
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
3
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
4
Feeling good working with you : perspective-taking as a strategy to increase team member satisfaction
Lee, Lindsey
;
Yu, Heyao
;
Beiza, Alberto
;
Madera, Juan M.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014324980
Saved in:
5
The dualistic model of passion and the service quality of five-star hotel employees during the COVID-19 pandemic
Wu, Tung-Ju
;
Li, Jia-Min
;
Wang, Yu-Shu
;
Zhang, Ruo-Xi
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325607
Saved in:
6
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
7
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
8
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
9
How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen
;
Shum, Cass
;
Min, Hyounae
;
Ding, Ye
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
Saved in:
10
Exploring the antecedents for hospitality reviewers' trustworthiness and its impact on business patronage
Chatterjee, Swagato
;
Rakshit, Krishanu
;
Mandal, Prasenjit
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310683
Saved in:
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