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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~subject:"Relationship marketing"
~type_genre:"Article in journal"
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Search: subject_exact:"Krankenhaus"
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Relationship marketing
Hospital
272
Krankenhaus
272
Hospitality industry
110
Gastgewerbe
109
Hospitality
82
Dienstleistungsqualität
73
Service quality
73
Hotel industry
46
Hotellerie
46
Arbeitszufriedenheit
41
Job satisfaction
41
Coronavirus
34
Customer satisfaction
33
Kundenzufriedenheit
33
Consumer behaviour
32
Konsumentenverhalten
32
Arbeitsverhalten
29
Work behaviour
29
COVID-19
23
Führungsstil
19
Leadership style
19
Beziehungsmarketing
18
Emotion
17
Bibliometrics
16
Bibliometrie
16
Career development
16
Gesundheitsversorgung
16
Health care
16
Hospital costs
16
Karriereplanung
16
Krankenhauskosten
16
Employee retention
15
Hospital financing
15
Human Resource Management
15
Krankenhausfinanzierung
15
Mitarbeiterbindung
15
Organizational behaviour
15
Personalmanagement
15
Verhalten in Organisationen
15
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18
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Article in journal
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18
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English
18
Author
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Busser, James A.
2
Shulga, Lenna V.
2
So, Kevin Kam Fung
2
Abbott, JéAnna Lanza
1
Bento, Graziela dos Santos
1
Bharwani, Sonia
1
Caetano, Joana
1
Chang, Chun-Ming
1
Chang, Yaping
1
Chon, Kaye
1
Chow, Cheris W. C.
1
Corne, Aurélie
1
De Carlo, Manuela
1
Ferrari, Daniela
1
Gummesson, Evert
1
Gursoy, Dogan
1
Guzzo, Renata F.
1
Hao, Fei
1
Im, Jinyoung
1
Inversini, Alessandro
1
Jauhari, Vinnie
1
Jiang, Ting
1
Kim, Hyunsu
1
Kobuszewski Volles, Barbara
1
Lee, Minwoo
1
Li, Chi-Hua
1
Li, You
1
Liang, Zhehao
1
Loi, Raymond
1
Manhas, Parikshat Singh
1
Manu C
1
Masiero, Lorenzo
1
Miao, Li
1
Mihalik, Brian J.
1
Milbratz, Thaíse Caroline
1
Paul, Justin
1
Peypoch, Nicolas
1
Rita, Paulo
1
Robinot, Élisabeth
1
Sreejesh, S.
1
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Published in...
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of hospitality marketing & management
10
Journal of business research : JBR
5
Health marketing quarterly
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of electronic customer relationship management : IJECRM
3
International journal of pharmaceutical and healthcare marketing
3
Journal of hospitality and tourism insights
3
The TQM journal : the international review of organizational improvement
3
The journal of services marketing
3
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
2
Health care management review : HCM review
2
International journal of economics and business research
2
International journal of management practice : IJMP
2
International journal of pharmaceutical and healthcare marketing : IJPHM
2
International journal of productivity and quality management : IJPQM
2
International journal of quality & reliability management
2
Journal of economics & management
2
Journal of health organization and management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The IUP journal of marketing management : IJMM
2
The service industries journal
2
Administrative Sciences : open access journal
1
Annals of operations research
1
Business horizons
1
Business process management journal
1
Chinese management studies : CMS
1
Corporate reputation review : an international journal
1
Decision sciences
1
Decision sciences : DS
1
Decision support systems : DSS ; the international journal
1
Die Betriebswirtschaft : DBW
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European research on management and business economics
1
European review of service economics and management
1
Global journal of business management : GJBM
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of business information systems : IJBIS
1
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ECONIS (ZBW)
18
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18
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1
The theory-practice research gains from big data : evidence from hospitality loyalty programs
Rita, Paulo
;
Tiago, Maria Teresa Borges
;
Caetano, Joana
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4486-4501
Persistent link: https://www.econbiz.de/10014430130
Saved in:
2
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
3
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
4
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
Saved in:
5
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
6
How CSR and well-being affect work-related outcomes : a hospitality industry perspective
Guzzo, Renata F.
;
Abbott, JéAnna Lanza
;
Lee, Minwoo
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1470-1490
Persistent link: https://www.econbiz.de/10013164617
Saved in:
7
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
8
Environmental actions and consumer participation : which impacts on brand relationship? : the multiple realities of the hospitality sector
Robinot, Élisabeth
;
Corne, Aurélie
;
Peypoch, Nicolas
; …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425233
Saved in:
9
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
10
The effects of customer-centricity in hospitality
Inversini, Alessandro
;
De Carlo, Manuela
;
Masiero, Lorenzo
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241494
Saved in:
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