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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Tourismusberufe"
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Search: subject:"Nachkaufmarketing"
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Tourismusberufe
Customer service
81
Kundenservice
81
Dienstleistungsqualität
53
Service quality
53
Customer satisfaction
44
Kundenzufriedenheit
44
Consumer behaviour
38
Konsumentenverhalten
38
Beziehungsmarketing
27
Relationship marketing
27
Beschwerdemanagement
21
Complaint management
21
Airline
10
Emotion
10
Fluggesellschaft
10
Einzelhandel
9
Retail trade
9
Dienstleistungssektor
8
Service industry
8
Hospital
7
Krankenhaus
7
Salespeople
7
Verkaufspersonal
7
Airport
6
Arbeitsverhalten
6
Flughafen
6
Hotel industry
6
Hotellerie
6
Performance measurement
6
Performance-Messung
6
Service recovery
6
Tourism employees
6
Work behaviour
6
Arbeitszufriedenheit
5
Dienstleistungsmarketing
5
Job satisfaction
5
Proactive customer service performance
5
Services marketing
5
Air transport
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Bonn, Mark Andrew
1
Brady, Michael K.
1
Cho, Meehee
1
Cowart, Kelly O.
1
Feng, Jie
1
Geng, Zizhen
1
Han, Su-Jin
1
Hu, Hsin-Hui
1
Hu, Hsin-Yi
1
Karatepe, Osman M.
1
King, Brian
1
Lee, Kyung Hee
1
Li, Weiwen
1
Liu, Chao
1
Liu, Xinmei
1
Lyu, Yijing
1
Qiu, Canhua
1
Wan, Junbao
1
Zhang, Jie
1
Zhou, Xing
1
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International journal of contemporary hospitality management
Journal of air transport management
Journal of hospitality marketing & management
Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
International journal of hospitality management
12
The journal of services marketing
6
Journal of service research : JSR
3
Journal of business research : JBR
2
Cogent business & management
1
International journal of management and economics
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Nankai business review international
1
Operations management : a strategic approach
1
Psychology & marketing
1
Service business
1
The Cornell hospitality quarterly
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
6
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6
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1
Impacts of misbehaving air passengers on frontline employees : role stress and emotional labor
Hu, Hsin-Hui
;
Hu, Hsin-Yi
;
King, Brian
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1793-1813
Persistent link: https://www.econbiz.de/10011776992
Saved in:
2
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
3
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
4
Do personal resources mediate the effect of perceived organizational support on emotional exhaustion and job outcomes?
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10010516553
Saved in:
5
The effects of emotional labor on frontline employee creativity
Geng, Zizhen
;
Liu, Chao
;
Liu, Xinmei
;
Feng, Jie
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
Saved in:
6
Pleasantly plump : offsetting negative obesity stereotypes for frontline service employees
Cowart, Kelly O.
;
Brady, Michael K.
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10010408219
Saved in:
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