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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The journal of services marketing"
~subject:"Brand image"
~subject:"Customer integration"
~subject:"Hotellerie"
~subject:"Service quality"
~subject:"United States"
~subject:"Virales Marketing"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Government document"
~type_genre:"Handbuch"
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Search: subject_exact:"Consumer Behaviour"
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Brand image
Customer integration
Hotellerie
Service quality
United States
Virales Marketing
Consumer behaviour
763
Konsumentenverhalten
763
Customer satisfaction
269
Kundenzufriedenheit
269
Dienstleistungsqualität
259
Beziehungsmarketing
256
Relationship marketing
256
Hotel industry
152
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142
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93
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77
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Han, Heesup
14
Jang, Soocheong
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Mattila, Anna S.
9
Lee, Seonjeong
6
Ramkissoon, Haywantee
5
Sharma, Piyush
5
Tanford, Sarah
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Wu, Luorong
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Ha, Hong Youl
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Jeong, Miyoung
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Klaus, Philipp
4
Line, Nathaniel D.
4
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Miao, Li
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Qu, Hailin
4
Ryu, Kisang
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Sparks, Beverley
4
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Bujisic, Milos
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Cai, Ruiying
3
Chen, Hsiangting Shatina
3
Cobanoglu, Cihan
3
Cranage, David A.
3
Dewnarain, Senika
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Fan, Alei
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Hanks, Lydia
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Hollebeek, Linda D.
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Hung, Kam
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Hwang, Johye
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Kim, Jong Min
3
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International journal of contemporary hospitality management
Journal of hospitality marketing & management
The journal of services marketing
Journal of business research : JBR
629
Journal of retailing and consumer services
604
International journal of hospitality management
425
The journal of product & brand management
263
The journal of brand management : an international journal
223
Psychology & marketing
202
Journal of consumer research : JCR ; an interdisciplinary bimonthly
189
Journal of travel and tourism marketing
163
Asia Pacific journal of marketing and logistics
148
European journal of marketing : EJM
124
Journal of international consumer marketing
119
Journal of marketing communications
113
International journal of consumer studies
111
Cogent business & management
109
The journal of consumer marketing
107
Tourism management : research, policies, practice
104
Journal of the Academy of Marketing Science
103
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
101
Journal of fashion marketing and management
99
Journal of marketing
98
Services marketing quarterly
98
The service industries journal
93
International journal of internet marketing and advertising : IJIMA
87
Marketing intelligence & planning
87
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
84
Journal of strategic marketing
82
Journal of global marketing
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
80
International journal of retail & distribution management
77
Marketing letters : a journal of research in marketing
77
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
73
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
71
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
69
Journal of Islamic marketing
68
International journal of electronic marketing and retailing : IJEMR
67
Journal of service research : JSR
65
Journal of marketing management : MM
64
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ECONIS (ZBW)
474
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1
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10
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474
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date (oldest first)
1
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
2
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
3
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
4
Haute cuisine three-star restaurants’ representation on websites and dining guides : a lexicometric analysis
Montargot, Nathalie
;
Kallmünzer, Andreas
;
Kraus, Sascha
- In:
International journal of contemporary hospitality management
34
(
2022
)
9
,
pp. 3376-3393
Persistent link: https://www.econbiz.de/10013412897
Saved in:
5
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
6
Is the information on green hotel websites aligned with the drivers affecting customers' intention to visit green hotels? : a mixed-methods approach
Ray, Arghya
;
Sachdeva, Itisha
;
Rana, Nripendra P.
; …
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10014438598
Saved in:
7
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
8
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
9
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
10
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
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