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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Total quality management & business excellence"
~subject:"Kundenzufriedenheit"
~subject:"Performance measurement"
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Search: subject:"Produktqualität"
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Kundenzufriedenheit
Performance measurement
Product quality
47
Produktqualität
47
Quality management
32
Qualitätsmanagement
32
Dienstleistungsqualität
28
Service quality
28
Consumer behaviour
13
Konsumentenverhalten
13
Customer satisfaction
11
Theorie
6
Theory
6
Beziehungsmarketing
5
Measurement
5
Messung
5
Relationship marketing
5
Hotel industry
4
Hotellerie
4
product quality
4
total quality management
4
Bibliometrics
3
Bibliometrie
3
Digitalisierung
3
Digitization
3
EU countries
3
EU-Staaten
3
Hospital
3
Krankenhaus
3
Performance-Messung
3
Productivity
3
Standardisierung
3
Standardization
3
quality
3
quality management
3
Arbeitsproduktivität
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2
Brand management
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China
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Bi, Jian-Wu
1
Bujisic, Milos
1
Chen, Dongzhi
1
Chiang, Chia-Hao
1
Chin, Kwai Sang
1
Diep Ngoc Su
1
Ding, Yong
1
Duy Quy Nguyen-Phuoc
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Eberl, Christoph
1
Elg, Mattias
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Gemar, German
1
Gremyr, Ida
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Habibi, Jafar
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Hallencreutz, Jacob
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Hellström, Andreas
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Jiang, Cuiqing
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Jutz, Günther
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Lee, Jin-soo
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Lindenmeier, Jörg
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Liu, Yao
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Luu Trong Tuan
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Lv, Xiaozhong
1
López-Gamero, María D.
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Martin, Jason
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Mohsenzadeh, Mehran
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Molina Azorín, José Francisco
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My Than Tran Dinh
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Navarro Elola, Luis
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Nevot Bosch, Salvador
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Nie, Ru-xin
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Parsa, H. G.
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Pastor Tejedor, Jesús
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Pereira-Moliner, Jorge
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Pérez Ajami, Miguel Tarek
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Reichenbach, Rebecca
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Tarí, Juan José
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International journal of contemporary hospitality management
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
20
International journal of hospitality management
11
Cogent business & management
7
Journal of business research : JBR
6
Journal of hospitality marketing & management
6
Journal of retailing and consumer services
6
Quality management journal : QMJ
6
International journal of quality & reliability management
5
International journal of production economics
4
International journal of productivity and quality management : IJPQM
4
Journal of air transport management
4
The TQM journal : the international review of organizational improvement
4
The journal of product & brand management
4
The journal of services marketing
4
The service industries journal
4
Business and Economic Research : BER
3
European journal of operational research : EJOR
3
International journal of applied business and economic research
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of production research
3
International journal of quality and service sciences
3
International journal of sports marketing & sponsorship
3
Journal for global business advancement : JGBA
3
Journal of travel and tourism marketing
3
Metamorphosis : a journal of management research
3
Nepalese journal of economics : a publication of Uniglobe College
3
Nepalese journal of finance : a publication of Uniglobe College
3
SpringerLink / Bücher
3
African journal of science, technology, innovation and development : AJSTID
2
Asia Pacific journal of marketing and logistics
2
Business process management journal
2
Economic research
2
Electronic commerce research and applications
2
European journal of marketing : EJM
2
European research studies
2
Expert journal of business and management
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ECONIS (ZBW)
13
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13
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1
Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin
;
Chin, Kwai Sang
;
Tian, Zhang-peng
;
Wang, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
Saved in:
2
Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms
Chen, Dongzhi
;
Bi, Jian-Wu
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3634-3654
Persistent link: https://www.econbiz.de/10013412934
Saved in:
3
How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective
Diep Ngoc Su
;
Duy Quy Nguyen-Phuoc
;
Tien Hanh Duong
;
My …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4178-4205
Persistent link: https://www.econbiz.de/10013413352
Saved in:
4
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
5
Regression approaches for Kano classification : an empirical analysis of the classification of quality attributes according to Kano
Reichenbach, Rebecca
;
Jutz, Günther
;
Eberl, Christoph
; …
- In:
Total quality management & business excellence
33
(
2022
)
8
,
pp. 884-906
Persistent link: https://www.econbiz.de/10013352629
Saved in:
6
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
7
Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob
;
Parmler, Johan
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
Saved in:
8
Measuring data quality with weighted metrics
Vaziri, Reza
;
Mohsenzadeh, Mehran
;
Habibi, Jafar
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 708-720
Persistent link: https://www.econbiz.de/10012199780
Saved in:
9
The implication of wine quality in a new model of the European Customer Satisfaction Index
Pastor Tejedor, Jesús
;
Navarro Elola, Luis
;
Pérez …
- In:
Total quality management & business excellence
30
(
2019
)
10
,
pp. 1092-1109
Persistent link: https://www.econbiz.de/10012199818
Saved in:
10
A measure of tourist experience quality : the case of inland tourism in Malaga
Soler, Ismael P.
;
Gemar, German
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1466-1479
Persistent link: https://www.econbiz.de/10012199898
Saved in:
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