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~isPartOf:"International journal of contemporary hospitality management"
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Proactive customer service performance
7
Arbeitsverhalten
5
Work behaviour
5
Customer service
4
Dienstleistungsqualität
4
Kundenservice
4
Service quality
4
Hotel industry
3
Hotellerie
3
Performance measurement
3
Performance-Messung
3
Beziehungsmarketing
2
Hospital
2
Krankenhaus
2
Relationship marketing
2
Tourism employees
2
Tourismusberufe
2
Abusive supervision
1
Arbeitsleistung
1
Arbeitszufriedenheit
1
COVID-19 pandemic
1
Career change intentions
1
Career development
1
Collectivism
1
Confidence
1
Confirmatory factor analysis
1
Conservation of resources theory
1
Consumer behaviour
1
Coping strategy
1
Coping-Strategie
1
Coronavirus
1
Corporate reputation
1
Customer engagement
1
Distributive justice
1
Emotion
1
Emotional exhaustion
1
Emotional intelligence
1
Employee resilience
1
Employee retention
1
Erwerbsverlauf
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English
10
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Ye, Yijiao
3
Sun, Zhuanzhuan
2
Zhou, Xing
2
Abuelhassan Elshazly Abuelhassan
1
AlGassim, Ali
1
Becker, Jeffrey A.
1
Cha, JaeMin
1
Choo, Wei Chong
1
Deng, Xincai
1
He, Yanzhen
1
Ji, Lijian
1
Kim, Seung Hyun
1
Knutson, Bonnie
1
Kwan, Ho Kwong
1
Lee, Patrick C.
1
Li, Dongmei
1
Li, Weiwen
1
Liu, Canmian
1
Liu, Xiao-Xiao
1
Lyu, Yijing
1
Mansor, Zuraina Dato’
1
Peng, Yan
1
Qiu, Canhua
1
Tian, Jian
1
Wan, Junbao
1
Wu, Long-Zeng
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Wu, Lunwen
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Xie, Lishan
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Yan, Zhen
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Yang, Wan
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International journal of contemporary hospitality management
Journal of vocational behavior
35
International journal of hospitality management
15
Journal of business ethics : JOBE
13
Business strategy and the environment
11
Journal of career development
10
Career Development International
9
International journal of human resource management
9
Management Decision
9
Career development international : the journal for executive, consultants, academics and individuals
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
Journal of Business Ethics
8
Journal of business and psychology
8
Journal of business research : JBR
8
Journal of managerial psychology
8
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
8
Corporate social responsibility and environmental management
7
Personnel review
7
Technological forecasting & social change : an international journal
7
European journal of operational research : EJOR
6
European management journal
6
Human relations : towards the integration of the social sciences
6
Journal of Managerial Psychology
6
Journal of hospitality marketing & management
6
Journal of management & organization : JMO
6
Management decision : MD
6
Cogent business & management
5
European Journal of Training and Development
5
International journal of production economics
5
Journal of Open Innovation: Technology, Market, and Complexity
5
Journal of open innovation : technology, market, and complexity
5
Management decision
5
Management research review
5
Manufacturing & service operations management : M & SOM
5
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
5
The service industries journal
5
Working paper
5
Asia Pacific journal of human resources : APJHR
4
Baltic journal of management : BJM
4
Career development international
4
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ECONIS (ZBW)
10
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1
-
10
of
10
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relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of exploitative leadership on hospitality employees'
proactive
customer service performance : a self-determination perspective
Sun, Zhuanzhuan
;
Wu, Long-Zeng
;
Ye, Yijiao
;
Kwan, Ho Kwong
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10013546015
Saved in:
2
Killing the service fire : leader aggressive humour undermines hospitality employees'
proactive
customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
3
Family incivility, emotional exhaustion, and hotel employees' outcomes : a moderated mediation model
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
International journal of contemporary hospitality management
35
(
2023
)
9
,
pp. 3053-3076
Persistent link: https://www.econbiz.de/10014334278
Saved in:
4
Retaining hospitality talent during COVID-19 : the joint impacts of employee resilience, work social support and
proactive
personality on career change intentions
Yang, Wan
;
Lee, Patrick C.
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3389-3409
Persistent link: https://www.econbiz.de/10014334312
Saved in:
5
How and when does leader humility promote followers'
proactive
customer service performance?
Peng, Yan
;
Tian, Jian
;
Zhou, Xing
;
Wu, Lunwen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1585-1601
Persistent link: https://www.econbiz.de/10014280867
Saved in:
6
How organizational justice in the hospitality industry influences
proactive
customer service performance through general self-efficacy
Abuelhassan Elshazly Abuelhassan
;
AlGassim, Ali
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2579-2596
Persistent link: https://www.econbiz.de/10013412688
Saved in:
7
From shared leadership to
proactive
customer service performance : a multilevel investigation
Ji, Lijian
;
Ye, Yijiao
;
Deng, Xincai
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3944-3961
Persistent link: https://www.econbiz.de/10013413248
Saved in:
8
How do consumers engage with
proactive
service robots? : the roles of interaction orientation and corporate reputation
Li, Dongmei
;
Liu, Canmian
;
Xie, Lishan
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3962-3981
Persistent link: https://www.econbiz.de/10013413253
Saved in:
9
The impact of abusive supervision on service employees'
proactive
customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
10
Evaluating
proactive
behavior in lodging revenue management
Becker, Jeffrey A.
;
Cha, JaeMin
;
Kim, Seung Hyun
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1364-1365
Persistent link: https://www.econbiz.de/10010467871
Saved in:
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