//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of contemporary hospitality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"TQM"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Quality management
19
Qualitätsmanagement
19
Customer satisfaction
13
Dienstleistungsqualität
13
Kundenzufriedenheit
13
Service quality
13
Hotel industry
9
Hotellerie
9
Consumer behaviour
6
Konsumentenverhalten
6
Product quality
6
Produktqualität
6
Beziehungsmarketing
4
Relationship marketing
4
Gastronomie
3
Online reviews
3
Restaurant industry
3
USA
3
United States
3
Viral marketing
3
Virales Marketing
3
Customer loyalty
2
Data Mining
2
Data mining
2
Firm performance
2
Hotel
2
Hotel performance
2
Measurement
2
Messung
2
Online retailing
2
Online-Handel
2
Performance measurement
2
Performance-Messung
2
Text
2
Unternehmenserfolg
2
Ambience
1
Anreiz
1
Arbeitsproduktivität
1
Arbeitszufriedenheit
1
Attractive quality theory
1
more ...
less ...
Online availability
All
Undetermined
11
Type of publication
All
Article
19
Type of publication (narrower categories)
All
Article in journal
19
Aufsatz in Zeitschrift
19
Language
All
English
19
Author
All
Parsa, H. G.
2
Aldakhil, Abdullah Mohamed
1
Amin, Muslim
1
Barr, Peter B.
1
Bi, Jian-Wu
1
Bujisic, Milos
1
Chen, Dongzhi
1
Chiang, Chia-Hao
1
Chin, Kwai Sang
1
Cobanoglu, Cihan
1
Collins, Michael Dwain
1
DiPietro, Robin B.
1
Dickinger, Astrid
1
Diep Ngoc Su
1
Dortyol, Ibrahim Taylan
1
Duy Quy Nguyen-Phuoc
1
Garcia-Pozo, Alejandro
1
Gregory, Amy
1
Hutchinson, Joe
1
Johnson, Lester W.
1
Kim, Woon Gon
1
Kitapci, Olgun
1
Lalicic, Lidija
1
Law, Rob
1
Lee, Hye-rin
1
Lee, Jin-soo
1
Leonard, Llewellyn
1
Li, Xia
1
Liu, Mengjiao
1
Luu Trong Tuan
1
López-Gamero, María D.
1
Ma, Yizhong
1
Marchante-Lara, Macarena
1
Mazanec, Josef A.
1
Molina Azorín, José Francisco
1
My Than Tran Dinh
1
Nale, Robert D.
1
Nie, Ru-xin
1
Nunkoo, Robin
1
Pereira-Moliner, Jorge
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
530
International journal of productivity and quality management : IJPQM
457
The TQM journal : the international review of organizational improvement
418
International journal of quality & reliability management
396
International journal of production research
353
Total quality management & business excellence
247
International journal of production economics
197
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
174
SpringerLink / Bücher
105
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
Europäische Hochschulschriften / 5
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Beiträge zur Hochschulpolitik
47
Journal of operations management
47
IEEE transactions on engineering management : EM
42
DGQ
41
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Cogent business & management
36
Gabler Edition Wissenschaft
35
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
34
A Productivity Press book
33
European research studies
32
International journal of business excellence : IJBEX
31
Production and operations management : an international journal of the Production and Operations Management Society
30
Six Sigma in der Finanzbranche
30
more ...
less ...
Source
All
ECONIS (ZBW)
19
Showing
1
-
10
of
19
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
2
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
3
Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin
;
Chin, Kwai Sang
;
Tian, Zhang-peng
;
Wang, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
Saved in:
4
Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms
Chen, Dongzhi
;
Bi, Jian-Wu
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3634-3654
Persistent link: https://www.econbiz.de/10013412934
Saved in:
5
How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective
Diep Ngoc Su
;
Duy Quy Nguyen-Phuoc
;
Tien Hanh Duong
;
My …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4178-4205
Persistent link: https://www.econbiz.de/10013413352
Saved in:
6
Exploring the generalizability of discriminant word items and latent topics in online tourist reviews
Dickinger, Astrid
;
Lalicic, Lidija
;
Mazanec, Josef A.
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 803-816
Persistent link: https://www.econbiz.de/10011687739
Saved in:
7
The structural relationship between TQM, employee satisfaction and hotel performance
Amin, Muslim
;
Aldakhil, Abdullah Mohamed
;
Wu, Chengzhong
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
4
,
pp. 1256-1278
Persistent link: https://www.econbiz.de/10011708033
Saved in:
8
Exploring multidimensional quality attributes of incentive travels
Lee, Jin-soo
;
Chiang, Chia-Hao
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2198-2214
Persistent link: https://www.econbiz.de/10011783645
Saved in:
9
Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
Nunkoo, Robin
;
Teeroovengadum, Viraiyan
;
Thomas, Peta
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 2978-3005
Persistent link: https://www.econbiz.de/10011804902
Saved in:
10
Organizational design, quality management and competitive advantage in hotels
Pereira-Moliner, Jorge
;
Pertusa-Ortega, Eva M.
;
Tarí, …
- In:
International journal of contemporary hospitality management
28
(
2016
)
4
,
pp. 762-784
Persistent link: https://www.econbiz.de/10011585328
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->