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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Omega : the international journal of management science"
~isPartOf:"Problems and perspectives in management : PPM ; international research journal"
~type_genre:"Article in journal"
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Search: subject:"Call centre"
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Call centre
14
Callcenter
14
Forecasting model
5
Prognoseverfahren
5
Beziehungsmarketing
3
Neural networks
3
Neuronale Netze
3
Relationship marketing
3
Call center
2
Dienstleistungsqualität
2
Knowledge management
2
Operations Research
2
Operations research
2
Queueing theory
2
Saisonale Schwankungen
2
Scheduling problem
2
Scheduling-Verfahren
2
Seasonal variations
2
Service quality
2
Theorie
2
Theory
2
Time series analysis
2
Warteschlangentheorie
2
Wissensmanagement
2
Zeitreihenanalyse
2
call centre
2
Advertising
1
Agent satisfaction
1
Arbeitskräfte
1
Arbeitsmobilität
1
Arbeitszufriedenheit
1
Artificial intelligence
1
Artificial neural networks
1
Asymmetric information
1
Asymmetrische Information
1
Austauschtheorie
1
Beschwerdemanagement
1
Business process management
1
Call center arrivals
1
Call center forecasting
1
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14
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Abdullateef, Aliyu Olayemi
1
Abratt, Russell
1
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1
Barrow, Devon K.
1
Bendixen, Michael
1
Bin Yusoff, Rushami Zien
1
Chung, HoEun
1
Derra, Nicholas Daniel
1
Dietz, Dennis C.
1
Flint, Douglas
1
Franses, Philip Hans
1
Ghandforoush, Parviz
1
Haley, Lynn M.
1
Hendrickse, Rozenda
1
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1
Jalal, Mona Ebadi
1
Karlsson, Stefan
1
Kiygi-Calli, Meltem
1
Manitz, Michael
1
McNally, Jeffrey J.
1
Miller, Noleen
1
Mokhtar, Sany Sanuri Mohd
1
Oodith, Devina
1
Park, Jungkun
1
Parumasur, Sanjana Brijball
1
Ramaswamy, Ramachandran
1
Rausch, Theresa Maria
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Rawdan, M.
1
Rutherford, Brian
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Salman, F. Sibel
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Sen, Tarun K.
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Stolletz, Raik
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Taylor, James W.
1
Tegarden, David P.
1
Weverbergh, Marcel
1
Yurova, Y.
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Yücel, Eda
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International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
Omega : the international journal of management science
Problems and perspectives in management : PPM ; international research journal
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
European journal of industrial relations
9
International employment relations review
9
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Employee relations
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
Administrative Sciences : open access journal
3
European management journal
3
Harvard-Business-Manager : das Wissen der Besten
3
Human resource management
3
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
3
International journal of work innovation : IJWI
3
Journal of service research : JSR
3
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
3
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ECONIS (ZBW)
15
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1
Call me maybe : methods and practical implementation of artificial intelligence in call center arrivals' forecasting
Albrecht, Tobias
;
Rausch, Theresa Maria
;
Derra, …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 267-278
Persistent link: https://www.econbiz.de/10012430508
Saved in:
2
Forecasting time-varying arrivals : impact of direct response advertising on call center performance
Kiygi-Calli, Meltem
;
Weverbergh, Marcel
;
Franses, …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 227-240
Persistent link: https://www.econbiz.de/10012544961
Saved in:
3
Differences in
call
centre
agents' perception of their job characteristics, physical work environment and wellbeing
Miller, Noleen
;
Hendrickse, Rozenda
- In:
Problems and perspectives in management : PPM ; …
14
(
2016
)
1
,
pp. 51-63
Persistent link: https://www.econbiz.de/10011619039
Saved in:
4
Death of a salesman: birth of a knowledge broker
Bendixen, Michael
;
Yurova, Y.
;
Abratt, Russell
;
Rawdan, M.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011471062
Saved in:
5
Forecasting incoming call volumes in call centers with recurrent Neural Networks
Jalal, Mona Ebadi
;
Hosseini, Monireh
;
Karlsson, Stefan
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 4811-4814
Persistent link: https://www.econbiz.de/10011588472
Saved in:
6
Forecasting intraday call arrivals using the seasonal moving average method
Barrow, Devon K.
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 6088-6096
Persistent link: https://www.econbiz.de/10011597715
Saved in:
7
Staff rostering in call centers providing employee transportation
Örmeci, E. Lerzan
;
Salman, F. Sibel
;
Yücel, Eda
- In:
Omega : the international journal of management science
43
(
2014
),
pp. 41-53
Persistent link: https://www.econbiz.de/10010238217
Saved in:
8
Technology in a call center an asset to managing customers and their needs?
Oodith, Devina
;
Parumasur, Sanjana Brijball
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
1
,
pp. 72-82
Persistent link: https://www.econbiz.de/10010375781
Saved in:
9
Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi
;
Mokhtar, Sany Sanuri Mohd
; …
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 68-86
Persistent link: https://www.econbiz.de/10009783138
Saved in:
10
The impact of a waiting-time threshold in overflow systems with impatient customers
Stolletz, Raik
;
Manitz, Michael
- In:
Omega : the international journal of management science
41
(
2013
)
2
,
pp. 280-286
Persistent link: https://www.econbiz.de/10009682182
Saved in:
1
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