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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~subject:"Customer satisfaction"
~subject:"Retail trade"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Retail trade
Beziehungsmarketing
107
Relationship marketing
107
Consumer behaviour
74
Konsumentenverhalten
74
Kundenzufriedenheit
43
Internet marketing
29
Online-Marketing
29
Dienstleistungsqualität
28
Service quality
28
Brand management
27
Markenführung
27
Social Web
25
Social web
25
Online retailing
22
Online-Handel
22
Confidence
18
Vertrauen
18
E-commerce
15
Electronic Commerce
15
Brand image
14
Markenimage
14
Customer integration
11
Einzelhandel
11
Emotion
11
Kundenintegration
11
satisfaction
9
trust
9
Viral marketing
8
Virales Marketing
8
Website
8
India
7
Indien
7
Marketing management
7
Marketingmanagement
7
customer satisfaction
7
loyalty
7
service
7
Customer value
6
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27
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Article
48
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48
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48
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English
48
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Acharyulu, G. V. R. K.
1
Ahmad, Alaeddin Mohammad Khalaf
1
Ahn, Jinwoo
1
Akrimi, Yosra
1
Al Khasawneh, Mohammad Hamdi
1
Al Naimi, Husam
1
Al-Adwan, Ahmad Samed
1
Alabastro, Artem
1
Alhorani, Alaa
1
Angriawan, Arifin
1
Anh Chi Phan
1
Aoki, Kei
1
Aslam, Faheem
1
Awan, Tahir Mumtaz
1
Bae, Joonheui
1
Bajpai, Naval
1
Barnes, Brianna
1
Bateman, Patrick J.
1
Bhatnagar, Amit
1
Bolton, Ruth N.
1
Bordeau, Julie
1
Borders, Aberdeen Leila
1
Cardoso, Margarida
1
Chae, Heeju
1
Chitramani, P.
1
Cho, Seong Do
1
Constantinides, Efthymios
1
Das, Gopal
1
Deepa, S.
1
Dionísio, Pedro
1
Dubey, Prince
1
Fatima, Tayyba
1
Ghaffar, Abdul
1
Ghose, Sanjoy
1
Guha, Sanjay
1
Gustafsson, Anders
1
Ha Thu Nguyen
1
Ha, Young
1
Hakeem, Abdul
1
Han, Jinghe
1
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International journal of electronic marketing and retailing : IJEMR
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of retailing and consumer services
373
Journal of business research : JBR
177
International journal of hospitality management
137
The journal of services marketing
117
The service industries journal
66
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
60
Journal of retailing
59
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
52
The international review of retail, distribution and consumer research
51
Tourism management : research, policies, practice
50
Services marketing quarterly
47
Journal of strategic marketing
45
Asia Pacific journal of marketing and logistics
44
Journal of service research : JSR
44
Service business
44
International journal of retail & distribution management
41
Journal of the Academy of Marketing Science
41
Journal of service management
40
Industrial marketing management : the international journal for industrial and high-tech firms
39
Psychology & marketing
36
The TQM journal : the international review of organizational improvement
36
The journal of business & industrial marketing
36
International journal of retail and distribution management
35
International journal of electronic customer relationship management : IJECRM
34
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
European journal of marketing : EJM
27
Journal of marketing
27
Journal of service research
27
Marketing intelligence & planning
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
24
International journal of quality and service sciences
23
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
23
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ECONIS (ZBW)
48
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1
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
2
The role of service quality in enhancing brand authenticity through the moderation effect of corporate social responsibility (CSR)
Ghaffar, Abdul
;
Islam, Tahir
;
Kincl, Tomas
;
Hakeem, Abdul
; …
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
3
,
pp. 475-494
Persistent link: https://www.econbiz.de/10014319623
Saved in:
3
Antecedents and outcomes of omnichannel retail customer experience
Nguyen Hai Ninh
;
Tran Manh Dung
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 171-189
Persistent link: https://www.econbiz.de/10014310008
Saved in:
4
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen
;
Anh Chi Phan
;
Phuong Hien Nguyen
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
Saved in:
5
The role of the online flower of service in enhancing guest loyalty via the mediating role of guest experience : a structural equation modelling approach
Ahmad, Alaeddin Mohammad Khalaf
;
Kakeesh, Dana
; …
- In:
International journal of electronic marketing and …
13
(
2022
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10012695449
Saved in:
6
Do perceptions of switching costs vary across customers' household purchase decision roles?
Tesfom, Goitom
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10013415455
Saved in:
7
The effect of B2B service experience on repurchase intention : focus on roles of organizational agility and customer knowledge sharing
Jang, Seochul
;
Bae, Joonheui
;
Kim, Kyung Hoon
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 645-659
Persistent link: https://www.econbiz.de/10013415464
Saved in:
8
Consumer response tendency and its implications for satisfaction and recommendation intention
Kato, Takumi
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
2
,
pp. 269-284
Persistent link: https://www.econbiz.de/10013177330
Saved in:
9
Interactive websites of e-malls instigate intentions to generate e-WoM
Awan, Tahir Mumtaz
;
Latif, Tayyaba
;
Aslam, Faheem
; …
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 319-333
Persistent link: https://www.econbiz.de/10014309741
Saved in:
10
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
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