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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"Total quality management & business excellence"
~subject:"Kundenzufriedenheit"
~subject:"Performance measurement"
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Kundenzufriedenheit
Performance measurement
Product quality
39
Produktqualität
39
Quality management
29
Qualitätsmanagement
29
Dienstleistungsqualität
22
Service quality
22
Consumer behaviour
9
Customer satisfaction
9
Konsumentenverhalten
9
Beziehungsmarketing
5
Relationship marketing
5
E-commerce
4
EU countries
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EU-Staaten
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Electronic Commerce
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Measurement
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Messung
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Theorie
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Theory
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service quality
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total quality management
4
Bibliometrics
3
Bibliometrie
3
Digitalisierung
3
Digitization
3
information quality
3
product quality
3
quality
3
quality management
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Gesundheitsversorgung
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Gesundheitswesen
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Acharyulu, G. V. R. K.
1
Bateman, Patrick J.
1
Ding, Yong
1
Eberl, Christoph
1
Elg, Mattias
1
Gemar, German
1
Gremyr, Ida
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Habibi, Jafar
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Hallencreutz, Jacob
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Martin, Jason
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Mohsenzadeh, Mehran
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Molina Azorín, José Francisco
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Navarro Elola, Luis
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Nevot Bosch, Salvador
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Parmler, Johan
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Pastor Tejedor, Jesús
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Ranjan, Priyadarshi
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Tarí, Juan José
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Ulusoy, Emre
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International journal of electronic marketing and retailing : IJEMR
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
20
International journal of hospitality management
11
Cogent business & management
7
Journal of business research : JBR
6
Journal of hospitality marketing & management
6
Journal of retailing and consumer services
6
Quality management journal : QMJ
6
International journal of contemporary hospitality management
5
International journal of quality & reliability management
5
International journal of production economics
4
International journal of productivity and quality management : IJPQM
4
Journal of air transport management
4
The TQM journal : the international review of organizational improvement
4
The journal of product & brand management
4
The journal of services marketing
4
The service industries journal
4
Business and Economic Research : BER
3
European journal of operational research : EJOR
3
International journal of applied business and economic research
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of production research
3
International journal of quality and service sciences
3
International journal of sports marketing & sponsorship
3
Journal for global business advancement : JGBA
3
Journal of travel and tourism marketing
3
Metamorphosis : a journal of management research
3
Nepalese journal of economics : a publication of Uniglobe College
3
Nepalese journal of finance : a publication of Uniglobe College
3
SpringerLink / Bücher
3
African journal of science, technology, innovation and development : AJSTID
2
Asia Pacific journal of marketing and logistics
2
Business process management journal
2
Economic research
2
Electronic commerce research and applications
2
European journal of marketing : EJM
2
European research studies
2
Expert journal of business and management
2
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ECONIS (ZBW)
11
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1
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
2
The effect of country of origin on the perceived quality of e-services
Zhang, Zhuofan
;
Jiménez, Fernando R.
;
Yang, Shuang
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10014309988
Saved in:
3
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
4
Regression approaches for Kano classification : an empirical analysis of the classification of quality attributes according to Kano
Reichenbach, Rebecca
;
Jutz, Günther
;
Eberl, Christoph
; …
- In:
Total quality management & business excellence
33
(
2022
)
8
,
pp. 884-906
Persistent link: https://www.econbiz.de/10013352629
Saved in:
5
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
6
Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob
;
Parmler, Johan
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
Saved in:
7
Measuring data quality with weighted metrics
Vaziri, Reza
;
Mohsenzadeh, Mehran
;
Habibi, Jafar
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 708-720
Persistent link: https://www.econbiz.de/10012199780
Saved in:
8
The implication of wine quality in a new model of the European Customer Satisfaction Index
Pastor Tejedor, Jesús
;
Navarro Elola, Luis
;
Pérez …
- In:
Total quality management & business excellence
30
(
2019
)
10
,
pp. 1092-1109
Persistent link: https://www.econbiz.de/10012199818
Saved in:
9
A measure of tourist experience quality : the case of inland tourism in Malaga
Soler, Ismael P.
;
Gemar, German
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1466-1479
Persistent link: https://www.econbiz.de/10012199898
Saved in:
10
Identifying helpful quality-related reviews from social media based on attractive quality theory
Liu, Yao
;
Jiang, Cuiqing
;
Ding, Yong
;
Wang, Zhao
;
Lv, …
- In:
Total quality management & business excellence
30
(
2019
)
15
,
pp. 1596-1615
Persistent link: https://www.econbiz.de/10012199906
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