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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~subject:"Retail trade"
~subject:"Service quality"
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Retail trade
Service quality
Consumer behaviour
170
Konsumentenverhalten
170
Online retailing
84
Online-Handel
84
E-commerce
47
Electronic Commerce
47
Internet marketing
47
Online-Marketing
47
Social Web
39
Social web
39
Beziehungsmarketing
38
Relationship marketing
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Customer satisfaction
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Kundenzufriedenheit
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Einzelhandel
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Brand management
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Markenführung
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Confidence
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consumer behaviour
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India
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Indien
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online shopping
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trust
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Chandra, Bibhas
2
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2
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1
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1
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1
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1
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International journal of electronic marketing and retailing : IJEMR
Journal of retailing and consumer services
639
Journal of business research : JBR
227
International journal of hospitality management
193
Journal of retailing
142
International journal of retail & distribution management
128
The international review of retail, distribution and consumer research
119
The journal of services marketing
114
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
International journal of retail and distribution management
75
The service industries journal
72
Services marketing quarterly
70
Journal of travel and tourism marketing
66
Cogent business & management
58
Psychology & marketing
54
European journal of marketing : EJM
48
Asia Pacific journal of marketing and logistics
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of the Academy of Marketing Science
41
Management science : journal of the Institute for Operations Research and the Management Sciences
38
Service business
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of strategic marketing
36
Marketing intelligence & planning
36
Journal of service management
35
Tourism management : research, policies, practice
34
Journal of marketing
33
European journal of operational research : EJOR
32
International journal of consumer studies
32
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
30
Technological forecasting & social change : an international journal
29
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
28
Journal of air transport management
27
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of internet commerce
26
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ECONIS (ZBW)
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31
Retail service quality, satisfaction, and trust : the key to shopper loyalty in the context of the Indonesian traditional market
Najib, Moh Farid
;
Sosianika, Adila
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10012168820
Saved in:
32
Understanding customers' expectations for delivering satisfactory and competitive services experience
Wali, Andy Fred
;
Nwokah, N. Gladson
- In:
International journal of electronic marketing and …
9
(
2018
)
3
,
pp. 254-268
Persistent link: https://www.econbiz.de/10011925508
Saved in:
33
The role of communication channel in delivering service recovery in online shopping environment
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 59-76
Persistent link: https://www.econbiz.de/10011849121
Saved in:
34
The determinants and consequences of website credibility in e-retailing: examining the roles of ethical issues
Limbu, Yam B.
;
Jensen, Ricard W.
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 89-108
Persistent link: https://www.econbiz.de/10011849125
Saved in:
35
Attract, captivate, and make them return: processing fluency effect on estimated shopping time and loyalty intention
Im, Hyunjoo
;
Ha, Young
- In:
International journal of electronic marketing and …
9
(
2018
)
2
,
pp. 126-144
Persistent link: https://www.econbiz.de/10011849127
Saved in:
36
Shopping on the go : how walking influences mobile shopping performance
Stanley, Sarah M.
;
Elrod, Cassandra C.
;
Twyman, Nathan W.
; …
- In:
International journal of electronic marketing and …
9
(
2018
)
4
,
pp. 307-319
Persistent link: https://www.econbiz.de/10011975058
Saved in:
37
Service quality of online transactions : the PayPal case
Assimakopoulos, Costas
;
Papaioannou, Eugenia
; …
- In:
International journal of electronic marketing and …
9
(
2018
)
4
,
pp. 378-397
Persistent link: https://www.econbiz.de/10011975074
Saved in:
38
Moderating role of product type in the relationship between e-retailer service attributes and customer satisfaction
You, Yanfen
;
Bhatnagar, Amit
;
Ghose, Sanjoy
- In:
International journal of electronic marketing and …
8
(
2017
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10011858769
Saved in:
39
Managing quality and customer trust in the e-retailing servicescape
Bateman, Patrick J.
;
Ulusoy, Emre
;
Keillor, Bruce D.
- In:
International journal of electronic marketing and …
8
(
2017
)
3
,
pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
Saved in:
40
Consumer research, retailers and robots
Schultz, Don E.
;
Block, Martin
- In:
International journal of electronic marketing and …
8
(
2017
)
2
,
pp. 172-184
Persistent link: https://www.econbiz.de/10011796495
Saved in:
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