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~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of internet marketing and advertising : IJIMA"
~isPartOf:"Journal of customer behaviour"
~subject:"Customer satisfaction"
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Customer satisfaction
Website
65
Consumer behaviour
40
Konsumentenverhalten
40
Internet marketing
32
Online-Marketing
32
Hotel industry
22
Hotellerie
22
Online retailing
20
Online-Handel
20
E-commerce
18
Electronic Commerce
18
Dienstleistungsqualität
13
Service quality
13
Beziehungsmarketing
11
Relationship marketing
11
Social Web
11
Social web
11
Kundenzufriedenheit
9
Confidence
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Vertrauen
7
Advertising effects
5
Gastronomie
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Hotel websites
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Restaurant industry
5
Spain
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Spanien
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Viral marketing
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Virales Marketing
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Werbewirkung
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Brand image
4
Brand management
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Innovation adoption
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Innovationsakzeptanz
4
Markenführung
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3
Booking intentions
3
China
3
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9
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Menon, Balakrishnan
2
Agrebi, Meriem
1
Ahmad, Wasim
1
Ando, Kiyoshi
1
Bai, Billy
1
Chandon, Jean Louis
1
Hanai, Tomomi
1
Jeong, Miyoung
1
Law, Rob
1
Morosan, Cristian
1
Oguchi, Takashi
1
Park, JungKun
1
Park, Mijung
1
Sharma, Narendra K.
1
Shukla, Asmita
1
Sun, Jin
1
Swami, Sanjeev
1
Wen, Ivan
1
Yamaguchi, Kazumi
1
Zaichkowsky, Judith Lynne
1
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International journal of hospitality management
International journal of internet marketing and advertising : IJIMA
Journal of customer behaviour
Journal of retailing and consumer services
18
International journal of electronic marketing and retailing : IJEMR
10
Journal of internet commerce
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of business information systems : IJBIS
8
International journal of retail & distribution management
6
Journal of travel and tourism marketing
6
Electronic commerce research
5
International journal of e-business research : an official publication of the Information Resources Management Association
5
Journal of business research : JBR
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
International journal of public sector performance management : IJPSPM
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of electronic commerce research : JECR
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Service business
4
The service industries journal
4
Tourism management : research, policies, practice
4
African journal of science, technology, innovation and development : AJSTID
3
Cogent business & management
3
Information systems and e-business management : ISeB
3
International journal of retail and distribution management
3
Journal of strategic marketing
3
Marketing intelligence & planning
3
Tourism management perspectives : TMP
3
Administrative Sciences : open access journal
2
Asia Pacific journal of marketing and logistics
2
Electronic commerce research and applications
2
European journal of marketing : EJM
2
Gadjah Mada international journal of business
2
Global business review
2
International journal of business excellence
2
International journal of business excellence : IJBEX
2
International journal of business innovation and research
2
International journal of contemporary hospitality management
2
International journal of electronic business
2
International journal of electronic commerce : IJEC
2
International journal of electronic customer relationship management : IJECRM
2
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ECONIS (ZBW)
9
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9
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date (oldest first)
1
Customer satisfaction and loyalty with corporate multi-brand websites in an era of social media and misinformation
Agrebi, Meriem
;
Chandon, Jean Louis
;
Zaichkowsky, …
- In:
International journal of internet marketing and …
16
(
2022
)
4
,
pp. 394-421
Persistent link: https://www.econbiz.de/10013256327
Saved in:
2
Determinant factors influencing customer usage intentions regarding online services in the road transportation industry
Menon, Balakrishnan
- In:
Journal of customer behaviour
18
(
2019
)
2
,
pp. 131-150
Persistent link: https://www.econbiz.de/10012257458
Saved in:
3
Modeling consumer distrust of online hotel reviews
Ahmad, Wasim
;
Sun, Jin
- In:
International journal of hospitality management
71
(
2018
),
pp. 77-90
Persistent link: https://www.econbiz.de/10011849560
Saved in:
4
The influence of e-relationship quality and e-service quality on customer loyalty in the context of Flipkart online retailer services
Menon, Balakrishnan
- In:
Journal of customer behaviour
17
(
2018
)
1/2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10011936177
Saved in:
5
Website characteristics, user characteristics and purchase intention: mediating role of website satisfaction
Shukla, Asmita
;
Sharma, Narendra K.
;
Swami, Sanjeev
- In:
International journal of internet marketing and …
6
(
2010
)
2
,
pp. 142-167
Persistent link: https://www.econbiz.de/10003977945
Saved in:
6
Exploring the influences of perceived interactivity on consumers' e-shopping effectiveness
Park, Mijung
;
Park, JungKun
- In:
Journal of customer behaviour
8
(
2009
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10003916601
Saved in:
7
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
8
Important attributes of lodgings to gain repeat business : a comparison between individual travels and group travels
Hanai, Tomomi
;
Oguchi, Takashi
;
Ando, Kiyoshi
; …
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 268-275
Persistent link: https://www.econbiz.de/10003687497
Saved in:
9
Users' perceptions of two types of hotel reservation Web sites
Morosan, Cristian
;
Jeong, Miyoung
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 284-292
Persistent link: https://www.econbiz.de/10003687506
Saved in:
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