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~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Beziehungsmarketing"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistung"
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Beziehungsmarketing
Dienstleistung
49
Services
49
Dienstleistungsqualität
28
Service quality
28
Dienstleistungssektor
27
Service industry
27
Relationship marketing
16
Consumer behaviour
13
Konsumentenverhalten
13
Customer service
11
Kundenservice
11
Customer satisfaction
10
Kundenzufriedenheit
10
Innovation
8
Business services
6
Customer integration
6
Dienstleistungsmanagement
6
Kundenintegration
6
Service management
6
Unternehmensdienstleistung
6
Robot
5
Roboter
5
Business process management
4
Prozessmanagement
4
Service
4
Service design
4
Service innovation
4
Service robot
4
Betriebliche Wertschöpfung
3
Customer experience
3
Dienstleistungsinnovation
3
Dienstleistungsmarketing
3
Einzelhandel
3
Gastronomie
3
Hospital
3
Innovation management
3
Innovationsmanagement
3
Krankenhaus
3
Modularisierung
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Aufsatz in Zeitschrift
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16
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English
16
Author
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Liu, Canmian
2
Xie, Lishan
2
Anderson, Sidney
1
Bastl, Marko
1
Bougoure, Ursula Sigrid
1
Chen, Qiurong
1
Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
1
Ellway, Benjamin
1
Fazal-e-Hasan, Syed
1
Finsterwalder, Jörg
1
Fox, Gavin
1
Gong, Xiushuang
1
Gregory, Amy M.
1
Huang, Dan
1
Huang, Jiahui
1
Hänninen, Mikko
1
Johnson, Mark
1
Jung, Jin Ho
1
Karatzas, Antonios
1
Kong, Shaojun
1
Kwan, Stephen K.
1
Lehto, Xinran Y.
1
Lelo de Larrea, Gabriela
1
Li, Dongmei
1
Li, Zhiyong
1
Maull, Roger
1
Mitronen, Lasse
1
Mortimer, Gary
1
Ng, Irene
1
Park, Soona
1
Russell-Bennett, Rebekah
1
Smith, Jeffery
1
Smith, Laura
1
Tian, Hui
1
To, W. M.
1
To, Wai Ming
1
Wang, Hanwen
1
Yoo, Jaewon
1
Zhang, Xiadan
1
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Published in...
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International journal of hospitality management
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
Journal of retailing and consumer services
The journal of services marketing
20
Journal of service management
14
Journal of service research : JSR
14
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of service research
7
The service industries journal
7
Journal of business research : JBR
5
Services marketing quarterly
5
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of service theory and practice
3
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
European journal of marketing : EJM
2
International journal of business excellence
2
International journal of business innovation and research : IJBIR
2
International journal of project management : the journal of The International Project Management Association
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and standards
2
Journal of air transport management
2
Journal of business economics : JBE
2
Journal of business market management : JBM
2
Journal of marketing management : MM
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of the Academy of Marketing Science
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Research in economics and business : Central and Eastern Europe
2
Service business
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism management : research, policies, practice
2
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
2
AMS review : official publication of the Academy of Marketing Science
1
Accounting research journal
1
Asian business & management
1
Australasian marketing journal
1
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ECONIS (ZBW)
16
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1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
3
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
4
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
5
Effect of customer involvement on co-creation of services : a moderated mediation model
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012665827
Saved in:
6
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
7
Informing timeshare exchange services on the drivers of customer-driven co-production
Lelo de Larrea, Gabriela
;
Gregory, Amy M.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012388592
Saved in:
8
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
9
Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko
;
Mitronen, Lasse
;
Kwan, Stephen K.
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 380-388
Persistent link: https://www.econbiz.de/10012026015
Saved in:
10
A 360-degree view of actor engagement in service co-creation
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 276-278
Persistent link: https://www.econbiz.de/10011801984
Saved in:
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