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~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~subject:"Beziehungsmarketing"
~subject:"customer satisfaction"
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Search: subject:"Service quality"
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Beziehungsmarketing
customer satisfaction
Service quality
507
Dienstleistungsqualität
506
Customer satisfaction
259
Kundenzufriedenheit
259
Consumer behaviour
203
Konsumentenverhalten
203
Relationship marketing
134
Hotel industry
133
Hotellerie
133
Gastronomie
105
Restaurant industry
105
Quality management
84
Qualitätsmanagement
84
Hospital
71
Krankenhaus
71
Customer service
60
Kundenservice
60
Emotion
52
Beschwerdemanagement
45
Complaint management
45
Gastgewerbe
44
Hospitality industry
44
Product quality
36
Produktqualität
36
Arbeitszufriedenheit
33
Job satisfaction
33
Arbeitsverhalten
32
Work behaviour
32
service quality
32
Satisfaction
31
Tourism employees
29
Tourismusberufe
29
Gesundheitsversorgung
28
Health care
28
USA
28
United States
28
Dienstleistungssektor
24
Service industry
24
Hospitality
23
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104
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143
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143
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English
143
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Jang, Soocheong
5
Han, Heesup
4
Mattila, Anna S.
4
Prentice, Catherine
4
Qu, Hailin
4
Torres, Edwin N.
4
Wong, IpKin Anthony
4
DiPietro, Robin B.
3
Ha Thu Nguyen
3
Shahin, Arash
3
Adil, Mohd
2
Aghdaie, Fathollah Amiri
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Anh Thi Tu Le
2
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Cheng, Bao
2
Ha, Jooyeon
2
Huey Chern Boo
2
Kim, Haemi
2
King, Ceridwyn
2
Lai, Ivan K. W.
2
Lee, Lindsey
2
Lehto, Xinran Y.
2
Li, Shuhao
2
Liu, Canmian
2
Lu, Lu
2
Madera, Juan M.
2
Melián-González, Santiago
2
Ryu, Kisang
2
Shulga, Lenna V.
2
So, Kevin Kam Fung
2
Sreejesh, S.
2
Woo, Linda
2
Xie, Lishan
2
Xu, Xun
2
Zhang, Hanqin Qiu
2
Zhang, Tingting
2
Agarwal, Sonal
1
Ahmed, Gouher
1
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International journal of hospitality management
International journal of productivity and quality management : IJPQM
Journal of retailing and consumer services
180
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
79
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
71
Journal of hospitality marketing & management
61
Services marketing quarterly
54
Journal of service research : JSR
49
Journal of travel and tourism marketing
47
International journal of contemporary hospitality management
46
Service business
42
Cogent business & management
38
Journal of service management
37
International journal of services and operations management
32
Journal of service research
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
29
International journal of services, economics and management
27
Journal of strategic marketing
27
Total quality management & business excellence
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of electronic customer relationship management : IJECRM
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
International journal of electronic marketing and retailing : IJEMR
19
Psychology & marketing
19
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal for global business advancement : JGBA
16
Journal of marketing
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
Journal of service theory and practice : JSTP
16
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ECONIS (ZBW)
143
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143
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1
Insights into customer online reviews of
service
quality
in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
2
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
3
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
4
Service
quality
dimensions and repurchase intentions in online shopper : an Indian experience
Atulkar, Sunil
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 180-197
Persistent link: https://www.econbiz.de/10012595605
Saved in:
5
The mediating role of customer satisfaction and its effect on
service
quality
-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
6
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
Saved in:
7
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
8
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
9
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
10
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
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