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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of consumer behaviour : an international research review"
~isPartOf:"Journal of marketing communications"
~language:"bul"
~language:"deu"
~language:"eng"
~language:"hun"
~language:"msa"
~person:"Mattila, Anna S."
~subject:"Consumer behaviour"
~subject:"Großbritannien"
~subject:"Job satisfaction"
~subject:"Work behaviour"
~type_genre:"Article in journal"
~type_genre:"Case study"
~type_genre:"Konferenzbeitrag"
~type_genre:"Textbook"
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Consumer behaviour
Großbritannien
Job satisfaction
Work behaviour
Konsumentenverhalten
25
Customer satisfaction
10
Dienstleistungsqualität
10
Kundenzufriedenheit
10
Service quality
10
Beziehungsmarketing
9
Relationship marketing
9
Gastgewerbe
7
Hospitality industry
7
Hotel industry
7
Hotellerie
7
Emotion
6
USA
6
United States
6
Advertising effects
5
Beschwerdemanagement
5
Complaint management
5
Gastronomie
5
Restaurant industry
5
Werbewirkung
5
Advertising
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Customer service
4
Experiment
4
Gender
4
Kundenservice
4
Werbung
4
Geschlecht
3
Kundenbindungsprogramm
3
Loyalty program
3
Other customers
3
Power
3
Airbnb
2
Communal norms
2
Consumer behavior
2
Crowding
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Cultural identity
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Dienstleistungsmanagement
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Article in journal
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26
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Author
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Mattila, Anna S.
Han, Heesup
39
Jang, Soocheong
31
Kim, Woo Gon
19
Law, Chun Hung Roberts
15
Hyun, Sunghyup Sean
12
Kim, Seongseop
12
Line, Nathaniel D.
12
Qu, Hailin
12
Wong, IpKin Anthony
12
Wu, Luorong
12
Gursoy, Dogan
11
Jeong, EunHa
11
Zhang, Lu
11
Hanks, Lydia
10
Karatepe, Osman M.
10
Lee, Seoki
10
Lu, Lu
10
Wei, Wei
10
Cho, Meehee
9
Jung, Hyo Sun
9
Kim, Peter Beomcheol
9
Liu, Qing
9
Okumus, Fevzi
9
Wang, Yao-Chin
9
DiPietro, Robin B.
8
Heo, Cindy Yoonjoung
8
Hwang, Jinsoo
8
Kim, DongHee
8
Kim, Jong-Hyeong
8
King, Ceridwyn
8
Miao, Li
8
Park, Jeong-Yeol
8
So, Kevin Kam Fung
8
Yoon, Hye Hyun
8
Ahn, Jiseon
7
Bufquin, Diego
7
Busser, James A.
7
Chua, Bee-Lia
7
Guéguen, Nicolas
7
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International journal of hospitality management
Journal of consumer behaviour : an international research review
Journal of marketing communications
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
European journal of marketing
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
1
The journal of product & brand management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
26
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1
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
2
The impact of environmental messages on consumer responses to plant-based meat : does language style matter?
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014227202
Saved in:
3
Understanding guests' evaluation of green hotels : the interplay between willingness to sacrifice for the environment and intent vs. quality-based market signals
Chen, Qimei
;
Hu, Miao
;
He, Yi
;
Lin, Ingrid
;
Mattila, Anna S.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255925
Saved in:
4
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
5
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
6
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
7
"Chef recommended" or "most popular"? : cultural differences in customer preference for recommendation labels
Yang, Bi
;
Mattila, Anna S.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012241525
Saved in:
8
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
9
Does gender bias exist? : the impact of gender congruity on consumer's Airbnb booking intention and the mediating role of trust
Su, Na
;
Mattila, Anna S.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012293819
Saved in:
10
How rational thinking style affects sales promotion effectiveness
Yang, Bi
;
Mattila, Anna S.
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146209
Saved in:
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