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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Beziehungsmarketing"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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| 7 applied filters
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Subject
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Beziehungsmarketing
Wahrnehmung
Relationship marketing
668
Consumer behaviour
373
Konsumentenverhalten
373
Customer satisfaction
296
Kundenzufriedenheit
296
Dienstleistungsqualität
235
Service quality
235
Hotel industry
126
Hotellerie
126
Brand image
84
Markenimage
84
Brand management
82
Markenführung
82
Gastronomie
77
Restaurant industry
77
Holiday behaviour
74
Urlaubsverhalten
74
Customer service
62
Kundenservice
62
Emotion
61
Tourism marketing
54
Tourismusmarketing
54
Beschwerdemanagement
52
Complaint management
52
Customer integration
51
Kundenintegration
51
Einzelhandel
50
Retail trade
50
Confidence
39
Vertrauen
39
Customer value
38
Kundenwert
38
Tourism
37
Tourism industry
36
Tourismus
36
Tourismuswirtschaft
36
Satisfaction
35
Loyalty
34
USA
34
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Undetermined
440
Free
10
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Article
665
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
668
Aufsatz in Zeitschrift
668
Aufsatzsammlung
3
Case study
2
Collection of articles of several authors
2
Fallstudie
2
Sammelwerk
2
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Language
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English
668
Author
All
Han, Heesup
36
Hyun, Sunghyup Sean
18
Kim, Wansoo
13
Wong, IpKin Anthony
13
Mattila, Anna S.
12
Jang, Soocheong
10
Qu, Hailin
9
Yu, Jongsik
9
Grewal, Dhruv
8
Hwang, Jinsoo
8
Ahn, Jiseon
7
Lee, Choong-Ki
7
Busser, James A.
6
Chua, Bee-Lia
6
Lee, Jin-soo
6
Lemon, Katherine N.
6
So, Kevin Kam Fung
6
Song, Hak-jun
6
Back, Ki-Joon
5
Bai, Billy
5
Fu, Xiaoxiao
5
Hanks, Lydia
5
Kumar, Vikas
5
Moon, Hyoungeun
5
Noble, Stephanie M.
5
Ryu, Kisang
5
Shulga, Lenna V.
5
Tanford, Sarah
5
Gursoy, Dogan
4
Gustafsson, Anders
4
Kim, Insin
4
Kim, Taegoo
4
Kim, Woo Gon
4
Lee, Sanghyeop
4
Line, Nathaniel D.
4
Lu, Lu
4
Prentice, Catherine
4
Raab, Carola
4
Tajeddini, Kayhan
4
Torres, Edwin N.
4
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Published in...
All
International journal of hospitality management
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
185
Journal of strategic marketing
169
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
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Source
All
ECONIS (ZBW)
668
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1
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668
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1
Improving blood donor retention and donor relationships with past donation use appeals
Shehu, Edlira
;
Veseli, Besarta
;
Clement, Michel
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 346-363
Persistent link: https://www.econbiz.de/10014580509
Saved in:
2
The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid
;
Crosby, Lawrence
;
Johnson, Michael D.
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
Saved in:
3
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
4
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
5
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
6
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
7
Stopping the spread : how blame attributions drive customer-to-customer misbehavior contagion and what frontline employees can do to curb it
Danatzis, Ilias
;
Möller-Herm, Jana
- In:
Journal of service research
26
(
2023
)
3
,
pp. 459-475
Persistent link: https://www.econbiz.de/10014326009
Saved in:
8
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
9
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
10
Impacts of user-generated images in online reviews on customer engagement : a panel data analysis
Li, Hengyun
;
Liu, Hongbo
;
Shin, Hyejo Hailey
;
Ji, Haipeng
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014457727
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