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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of revenue and pricing management"
~person:"Li, Hengyun"
~person:"Miao, Li"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Consumer behaviour
16
Gastronomie
8
Restaurant industry
8
Viral marketing
7
Virales Marketing
7
Hotel industry
6
Hotellerie
6
USA
6
United States
6
Bewertung
4
Customer satisfaction
4
Evaluation
4
Gastgewerbe
4
Hospitality industry
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
China
3
Customer service
3
Dienstleistungsqualität
3
Emotion
3
Führungskräfte
3
Hospital
3
Internet marketing
3
Krankenhaus
3
Kundenservice
3
Managers
3
Online retailing
3
Online-Handel
3
Online-Marketing
3
Personalisierung
3
Personalization
3
Relationship marketing
3
Revenue management
3
Service quality
3
Airbnb
2
Beschwerdemanagement
2
Competition
2
Complaint management
2
Coronavirus
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English
16
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Li, Hengyun
Miao, Li
Han, Heesup
34
Jang, Soocheong
30
Mattila, Anna S.
27
Line, Nathaniel D.
12
Wu, Luorong
12
Jeong, EunHa
11
Zhang, Lu
11
Hanks, Lydia
10
Hyun, Sunghyup Sean
10
Kim, Woo Gon
10
Wei, Wei
10
Law, Chun Hung Roberts
9
Liu, Qing
9
Lu, Lu
9
Heo, Cindy Yoonjoung
8
Kim, DongHee
8
Kim, Jong-Hyeong
8
Kim, Seongseop
8
Lee, Seoki
8
Bilgihan, Anil
7
Cho, Meehee
7
Chua, Bee-Lia
7
Gursoy, Dogan
7
Guéguen, Nicolas
7
Jacob, Céline
7
Kang, Juhee
7
Rahman, Imran
7
Seo, Soobin
7
Song, Hanqun
7
Wong, IpKin Anthony
7
Gao, Yixing
6
Hwang, Jinsoo
6
Lynn, Michael
6
Magnini, Vincent P.
6
Okumus, Fevzi
6
Qu, Hailin
6
Reynolds, Dennis
6
So, Kevin Kam Fung
6
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International journal of hospitality management
Journal of revenue and pricing management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
4
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Tourism management : research, policies, practice
2
Journal of business research : JBR
1
Journal of electronic commerce research : JECR
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
16
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1
Book now, pay later : the effects of delays in payments and temporal distance on consumers' perceptions and purchase intention
Jang, Yisak
;
Miao, Li
;
Chen, Chihchien
- In:
Journal of revenue and pricing management
22
(
2023
)
5
,
pp. 374-384
Persistent link: https://www.econbiz.de/10014372672
Saved in:
2
How rainy-day blues affect customers’ evaluation behavior : evidence from online reviews
Zhang, Ziqiong
;
Qiao, Shuchen
;
Li, Hengyun
;
Zhang, Zili
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013266147
Saved in:
3
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
4
Can time soften your opinion? : the influence of consumer experience valence and review device type on restaurant evaluation
Li, Hengyun
;
Qi, Rui
;
Liu, Hongbo
;
Meng, Fang
;
Zhang, …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425257
Saved in:
5
Not all words are beneficial : the impact of management response contents on customer engagement behavior
Zhang, Zili
;
Li, Hengyun
;
Yang, Yang
;
Xu, Yukuan
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012436041
Saved in:
6
The effects of consumer experience and disconfirmation on the timing of online review : field evidence from the restaurant business
Li, Hengyun
;
Xie, Karen L.
;
Zhang, Zili
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012146212
Saved in:
7
A note on the future of personalized pricing : cause for concern
Rest, Jean-Pierre van der
;
Sears, Alan M.
;
Miao, Li
; …
- In:
Journal of revenue and pricing management
19
(
2020
)
2
,
pp. 113-118
Persistent link: https://www.econbiz.de/10012297878
Saved in:
8
Booking now or later : do online peer reviews matter?
Zhang, Zili
;
Liang, Sai
;
Li, Hengyun
;
Zhang, Ziqiong
- In:
International journal of hospitality management
77
(
2019
),
pp. 147-158
Persistent link: https://www.econbiz.de/10011988490
Saved in:
9
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
10
Is peer evaluation of consumer online reviews socially embedded? : an examination combining reviewer's social network and social identity
Li, Hengyun
;
Zhang, Ziqiong
;
Meng, Fang
;
Janakiraman, …
- In:
International journal of hospitality management
67
(
2017
),
pp. 143-153
Persistent link: https://www.econbiz.de/10011785183
Saved in:
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