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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"The journal of portfolio management : JPM"
~subject:"Beziehungsmarketing"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Messung"
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Beziehungsmarketing
Performance measurement
110
Performance-Messung
110
Hotel industry
63
Hotellerie
63
Consumer behaviour
42
Konsumentenverhalten
42
performance measurement
37
Measurement
35
Messung
35
Willingness to pay
34
Zahlungsbereitschaftsanalyse
34
Firm performance
33
Portfolio selection
33
Portfolio-Management
33
Unternehmenserfolg
33
Theorie
30
Theory
30
Dienstleistungsqualität
21
Service quality
21
Customer satisfaction
18
Kundenzufriedenheit
18
Gastronomie
14
Restaurant industry
14
Relationship marketing
13
Risikomanagement
13
Risk management
13
portfolio construction
13
risk management
12
Capital income
11
Financial analysis
11
Finanzanalyse
11
Gastgewerbe
11
Hospitality industry
11
Kapitaleinkommen
11
Statistical method
11
Statistische Methode
11
Conjoint analysis
9
Conjoint-Analyse
9
Hospital
9
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Article
13
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Aufsatz in Zeitschrift
Article in journal
13
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English
13
Author
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Assaf, A. Georges
2
Josiassen, Alexander
2
Alcántara-Pilar, Juan Miguel
1
Babalola, Mayowa T.
1
Barrio-García, Salvador del
1
Cheng, Bao
1
Coghlan, Alexandra
1
Crespo-Almendros, Esmeralda
1
Cvelbar, Ljubica Knezevic
1
Cvelbar, Ljubica Knežević
1
Dong, Yun
1
Elmuti, Dean
1
Garba, Omale A.
1
Gray, Dane
1
Guo, Gongxing
1
Guo, Liang
1
Gursoy, Dogan
1
Hodari, Demian
1
Jia, Heather
1
Kobinah, Thomas
1
Li, Pei-chi
1
Liu, Wei
1
Ngo, Liem Viet
1
O'Cass, Aron
1
Peng, Yan
1
Porcu, Lucia
1
Qu, Yuanmei Elly
1
Racela, Olimpia
1
Ren, Shuang
1
Ronzoni, Giulio
1
Siahtiri, Vida
1
Sparks, Beverley
1
Thoumrungroje, Amonrat
1
Torres, Edwin N.
1
Turner, Michael J.
1
Way, Sean A.
1
Witteman, Wiarda
1
Woo, Linda
1
Wu, Shwu-ing
1
Xu, Xun
1
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International journal of hospitality management
Journal of strategic marketing
The journal of portfolio management : JPM
Journal of business research : JBR
22
Industrial marketing management : the international journal for industrial and high-tech firms
20
Journal of retailing and consumer services
15
The journal of business & industrial marketing
14
The service industries journal
8
International journal of electronic customer relationship management : IJECRM
6
Journal of marketing
6
Journal of the Academy of Marketing Science
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service management
5
The journal of services marketing
5
Total quality management & business excellence
5
Tourism management : research, policies, practice
5
Cogent business & management
4
GfK marketing intelligence review : Marketingforschung für die Praxis
4
International journal of contemporary hospitality management
4
International journal of quality and service sciences
4
Journal of marketing management : MM
4
Journal of marketing research : JMR
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Quality management journal : QMJ
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of retail & distribution management
3
Journal of business economics : JBE
3
Journal of targeting, measurement and analysis for marketing
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Marketing letters : a journal of research in marketing
3
The TQM journal : the international review of organizational improvement
3
The international journal of bank marketing : IJBM
3
The journal of product & brand management
3
Benchmarking : an international journal ; BIJ
2
Der Markt : international journal of marketing
2
Economic research
2
Electronic commerce research
2
EuroMed journal of business
2
Foundations and trends in marketing : FTMKT
2
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ECONIS (ZBW)
13
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1
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13
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1
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
2
Analyzing the influence of firm-wide integrated marketing communication on market performance in the hospitality industry
Porcu, Lucia
;
Barrio-García, Salvador del
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 13-24
Persistent link: https://www.econbiz.de/10012058600
Saved in:
3
Negative workplace gossip : its impact on customer service performance and moderating roles of trait mindfulness and forgiveness
Babalola, Mayowa T.
;
Ren, Shuang
;
Kobinah, Thomas
;
Qu, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 136-143
Persistent link: https://www.econbiz.de/10012058666
Saved in:
4
Hotel property performance : the role of strategic management accounting
Turner, Michael J.
;
Way, Sean A.
;
Hodari, Demian
; …
- In:
International journal of hospitality management
63
(
2017
),
pp. 33-43
Persistent link: https://www.econbiz.de/10011705761
Saved in:
5
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
6
The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
7
Exploring the roles of marketing and selling capabilities in delivering critical customer centric performance and brand performance outcomes for B2B firms
Siahtiri, Vida
;
O'Cass, Aron
;
Ngo, Liem Viet
- In:
Journal of strategic marketing
22
(
2014
)
5
,
pp. 379-395
Persistent link: https://www.econbiz.de/10010417135
Saved in:
8
CRM and the bottom line : do all CRM dimensions affect firm performance?
Josiassen, Alexander
;
Assaf, A. Georges
;
Cvelbar, …
- In:
International journal of hospitality management
36
(
2014
),
pp. 130-136
Persistent link: https://www.econbiz.de/10010239305
Saved in:
9
The contingent role of customer orientation and entrepreneurial orientation on product innovation and performance
Thoumrungroje, Amonrat
;
Racela, Olimpia
- In:
Journal of strategic marketing
21
(
2013
)
2
,
pp. 140-159
Persistent link: https://www.econbiz.de/10009732221
Saved in:
10
The relationships between CRM, RQ, and CLV based on different hotel preferences
Wu, Shwu-ing
;
Li, Pei-chi
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 262-271
Persistent link: https://www.econbiz.de/10008907651
Saved in:
1
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